DJI FLY newer version doesn´t open

fangiolini

Hi, after some time I tried to use my Mini 2 with my Samsung A53 and the app didnt open. So , I downloaded the newest version from the DJI download center, installed it and didnt work also. I cleared the cache, re installed it and even didnt work. My Samsung A 53 is running Android 14. Please tell me what is going on because my Mini 2 is like a brick now. thank you

DJI Diana

Hi there. We sincerely apologize for the inconvenience that this has caused you. We understand that you have already tried some possible ways to solve this. In order to check for further troubleshooting solutions, could you please confirm if there was an error message showing up when this happened?

Fernando Angiolini

DJI Diana Posted at 5-20 14:48
Hi there. We sincerely apologize for the inconvenience that this has caused you. We understand that you have already tried some possible ways to solve this. In order to check for further troubleshooting solutions, could you please confirm if there was an error message showing up when this happened?

Nothing, when I open the app, appears the dji logo full screen and then shuts. Tried everything, uninstalling and installing, rebooting, everything you would suggest I did it, nothing worked. I repeat: my mini2 is a piece of brick now, DJI must provide an urgent solution

DJI Diana

Fernando Angiolini Posted at 5-21 03:49
Nothing, when I open the app, appears the dji logo full screen and then shuts. Tried everything, uninstalling and installing, rebooting, everything you would suggest I did it, nothing worked. I repeat: my mini2 is a piece of brick now, DJI must provide an urgent solution

Thank you for your response, and I'm very sorry for the trouble. May I ask to confirm if you used the DJI Assistant 2 software to refresh the remote controller firmware and try again? If yes, please send us a video showing the issue as well as the app logs and serial number of your DJI product to be forwarded to our engineers for further feedback and a solution.

Rubyjuicylucy

Hi I have a Fly Safe Database Update Problem, it keeps disconnecting the aircraft when updating. MAVIC 2s, i have afleet of them!

fangiolini

DJI Diana Posted at 5-21 13:55
Thank you for your response, and I'm very sorry for the trouble. May I ask to confirm if you used the DJI Assistant 2 software to refresh the remote controller firmware and try again? If yes, please send us a video showing the issue as well as the app logs and serial number of your DJI product to be forwarded to our engineers for further feedback and a solution.

but I dont understand what has to do the DJI Assitant 2 with the dji fly! without connecting anything, that is, just opening the DJI Fly app in my phone it doesnt work, as I told you, It shows the DJI logo full screen and then shuts down
Please , as told, give me a solution, thank you

DJI Diana

fangiolini Posted at 5-23 08:11
but I dont understand what has to do the DJI Assitant 2 with the dji fly! without connecting anything, that is, just opening the DJI Fly app in my phone it doesnt work, as I told you, It shows the DJI logo full screen and then shuts down
Please , as told, give me a solution, thank you

Sorry for the confusion. We meant to say to refresh the firmware of the remote controller first, then do the installation process again to check if it can be resolved after refreshing or updating the firmware. In regards to the issue, we've received feedback from our engineers that this issue has been solved in the 1.11.4 APP version; please update the latest APP version on time. If the issue persists, kindly provide related information such as the DJI Fly app logs, screenshot of the mobile device system information, app version, and serial number of your DJI device. Kindly send it to our support team via https://www.dji.com/global/support?site=brandsite&from=nav. Thank you for your cooperation.

fangiolini

DJI Diana Posted at 5-23 14:18
Sorry for the confusion. We meant to say to refresh the firmware of the remote controller first, then do the installation process again to check if it can be resolved after refreshing or updating the firmware. In regards to the issue, we've received feedback from our engineers that this issue has been solved in the 1.11.4 APP version; please update the latest APP version on time. If the issue persists, kindly provide related information such as the DJI Fly app logs, screenshot of the mobile device system information, app version, and serial number of your DJI device. Kindly send it to our support team via https://www.dji.com/global/support?site=brandsite&from=nav. Thank you for your cooperation.

Well, something strange happened. As told, downloading the last version of DJI FLY from my phone didnt work, I installed it, opened , showed the DJI logo and shut down. So, I downloaded the DJI FLY apk with my desktop computer, copy it in a flash memory, inserted the flash memory in my phone, searched the apk and installed in the phone and worked!!! now opens and runs well. Then I updated the controller firmware. Anyway, the problem is solved, but can you guess what happened? why worked installing from a flash memory and not worked when downloaded directly to the phone? thank you

DJI Diana

fangiolini Posted at 5-24 04:38
Well, something strange happened. As told, downloading the last version of DJI FLY from my phone didnt work, I installed it, opened , showed the DJI logo and shut down. So, I downloaded the DJI FLY apk with my desktop computer, copy it in a flash memory, inserted the flash memory in my phone, searched the apk and installed in the phone and worked!!! now opens and runs well. Then I updated the controller firmware. Anyway, the problem is solved, but can you guess what happened? why worked installing from a flash memory and not worked when downloaded directly to the phone? thank you

It's great that you were able to install the DJI FLY app by transferring the APK file from your desktop to your phone using flash memory. The direct download to your phone might have been corrupted or incomplete, causing the app to fail. By sideloading the APK, you bypassed potential download and compatibility issues, enabling a successful installation. If you have more questions, feel free to ask!