new MiMO app still rotates without user permission with OP3

DaGickXx

Hi, as you can see in the video, Mimo app still rotate screen without user permission.
DJI please fix this.

Regards

DJI Natalia

Hi there! I've reviewed the details you provided in the DJI forum post you referenced at the link https://forum.dji.com/forum.php? ... 837&pid=3343989, and I have a response to share with you.

DaGickXx

DJI Natalia Posted at 6-16 11:19
Hi there! I've reviewed the details you provided in the DJI forum post you referenced at the link https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=313837&pid=3343989, and I have a response to share with you.

Hi,

No, it's not suitable at all and it's not an acceptable answer.
I'm not moving the product, I'm moving MY TABLET.

So the UI has to stay as I need, and not do as DJI think it is better for me....

Please understand that, we, filmakers, need to lock the screen just because, as creatives, we are sometimes forced to bend ourselves and the screen has to stay in place !
Is it so difficult to understand ? I thought DJI was serious but I'm not sure anymore.

Above this, as users, WE decide to lock features.
But maybe DJI is trespassing other of our permissions on our devices ?....
DJI seems not to as safe as I thought.

Do I have to send these informations to some youtubers who will be glad to here it for shure ?

DaGickXx

DJI Natalia Posted at 6-16 11:19
Hi there! I've reviewed the details you provided in the DJI forum post you referenced at the link https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=313837&pid=3343989, and I have a response to share with you.

as written here : https://forum.dji.com/forum.php? ... =310203&pid=3283383
"DJI Mimo will directly call the mobile phone sensor data to identify the orientation and will not be affected by the mobile phone’s “orientation lock” or “auto rotation” settings."

This is not acceptable. You have to change this behaviour.
It's OUR device, not a DJI one.
User choice has not to be trespassed !

Please kindly understand that us, professionals, are loosing a precious time.

DJI Natalia

DaGickXx Posted at 6-17 05:40
as written here : https://forum.dji.com/forum.php? ... =310203&pid=3283383
"DJI Mimo will directly call the mobile phone sensor data to identify the orientation and will not be affected by the mobile phone’s “orientation lock” or “auto rotation” settings."

We appreciate your suggestions. Your comments will be reviewed and forwarded to the relevant department. Based on customer feedback, we will optimize and enhance the good or service in the future. I appreciate all of your help and tolerance.

DaGickXx

DJI Natalia Posted at 6-17 16:15
We appreciate your suggestions. Your comments will be reviewed and forwarded to the relevant department. Based on customer feedback, we will optimize and enhance the good or service in the future. I appreciate all of your help and tolerance.

My way to react is unfortunatelly based on many experiences in this forum where I read so many times this kindly formated answer.
We, users, have asked and asked and asked again some features but we have rarely been listened. Dji is the master when it concerns their products, it's alright.

But this time DJI is going too far by trespassing what the user have decided to do on it's own material which don't belong to DJI. Is it so difficult to understand that you need hawk eyes to see everything on the tiny screen of the OP3 ? So we MUST use Mimo app to profit all the potential your wonderful tool offers.

I'm sure you're a kind person and I have nothing against you, but please understand our anger.

DJI Natalia

DaGickXx Posted at 6-18 08:49
My way to react is unfortunatelly based on many experiences in this forum where I read so many times this kindly formated answer.
We, users, have asked and asked and asked again some features but we have rarely been listened. Dji is the master when it concerns their products, it's alright.

Hi there, sorry for the inconvenience caused. Please provide us some information as below. Please rest assured that we will register the information and provide feedback to the related departments for evaluation.

The specific model of the mobile phone: Brand + model (E.g: Samsung Galaxy S10+):
The operation system of the mobile device(E.g: Android 11) :
The specific issue(E.g: APP crash, black screen when connected, cannot recognize the phone):

We will forward your feedback to the related department. Thank you for your great support.

DaGickXx

DJI Natalia Posted at 6-18 12:16
Hi there, sorry for the inconvenience caused. Please provide us some information as below. Please rest assured that we will register the information and provide feedback to the related departments for evaluation.

The specific model of the mobile phone: Brand + model (E.g: Samsung Galaxy S10+):

Hi there,
Thanks for your attention.

The specific model of the mobile phone: Brand + model (E.g: Samsung Galaxy S10+):
Tripltek 9 PRO (TRIPLTEK T93)
https://www.tripltek.com/tripltek9productpage?page=2

The operation system of the mobile device(E.g: Android 11) :
Android 12

The specific issue(E.g: APP crash, black screen when connected, cannot recognize the phone):

As you can see in the video, Mimo app still rotate screen without user permission.
Thanks for forwarding, we, filmakers can't wait the answer...

DJI Natalia

DaGickXx Posted at 6-20 10:18
Hi there,
Thanks for your attention.

Thank you for providing the information required. Please be informed that we have forwarded the concern to the relevant team. We appreciate your kind patience and understanding in this matter.

DaGickXx

DJI Natalia Posted at 6-20 14:47
Thank you for providing the information required. Please be informed that we have forwarded the concern to the relevant team. We appreciate your kind patience and understanding in this matter.

Hi there, I appreciate, thank you.
I'm waiting for your answer.