NO NETWORK CONNECTION

dr6583

OK so I get a new Air 3 with RC2. Couldn't take off due to "not logged in." So I bring it inside where there is WiFi and I log into DJI Fly which makes sense. Now It lies about 40 yards and it's about 50 ft altitude with clear line of sight, and I raise the left stick but instead of gaining altitude it started owering in altitude. Controls were nonresponsive and the RC screen was solid white with "NO NETORK CONNCTED" so I hit RTH. But I'm not flying it anymore cause I'm afaid it's gona crash.

I can see where the controller needs to log in, but I can't see the "no network" making any sense. What network are they taling about? It should need no WiFi or bluetooth to operate, right? I had no problem with my A2S and I was at the same place where there is no cell signal and had no problem.

Gas anyone encountered this?

Thanks

dr6583

OK so I get a new Air 3 with RC2. Couldn't take off due to "not logged in." So I bring it inside where there is WiFi and I log into DJI Fly which makes sense. Now It lies about 40 yards and it's about 50 ft altitude with clear line of sight, and I raise the left stick but instead of gaining altitude it started owering in altitude. Controls were nonresponsive and the RC screen was solid white with "NO NETORK CONNCTED" so I hit RTH. But I'm not flying it anymore cause I'm afaid it's gona crash. I can see where the controller needs to log in, but I can't see the "no network" making any sense. What network are they taling about? It should need no WiFi or bluetooth to operate, right? I had no problem with my A2S and I was at the same place where there is no cell signal and had no problem. Gas anyone encountered this? Thanks

Scarlett G

Hi
It's obvious that you need to connect the network, and make sure you have downloadthe latest DJI APP for your drone.
It's very important.

DJI Gamora

dr6583 Posted at 7-21 14:38
OK so I get a new Air 3 with RC2. Couldn't take off due to "not logged in." So I bring it inside where there is WiFi and I log into DJI Fly which makes sense. Now It lies about 40 yards and it's about 50 ft altitude with clear line of sight, and I raise the left stick but instead of gaining altitude it started owering in altitude. Controls were nonresponsive and the RC screen was solid white with "NO NETORK CONNCTED" so I hit RTH. But I'm not flying it anymore cause I'm afaid it's gona crash. I can see where the controller needs to log in, but I can't see the "no network" making any sense. What network are they taling about? It should need no WiFi or bluetooth to operate, right? I had no problem with my A2S and I was at the same place where there is no cell signal and had no problem. Gas anyone encountered this? Thanks

Hi There,

We are truly sorry for the inconvenience you are experiencing.

Step 1
Could you check if your DJI Air 3 and RC 2 are running on the latest firmware and DJI Fly app?
Aircraft Firmware: v01.00.1400
Remote Controller Firmware: v02.02.0200 (DJI RC 2)
DJI Fly App iOS: vl.13.8
DJI Fly App Android: vl.13.9

Step 2
If it is updated as above, please check if you did the same steps to activate your device as in this page, it has video guide for easier understanding > DJI Air 3 - Activating Your Device

Upon updating as the 2 steps above, if issue persist please send us a video recording of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering.

We are looking forward to your response for further assistance. Thank You

dr6583

Scarlett G Posted at 7-22 00:01
Hi
It's obvious that you need to connect the network, and make sure you have downloadthe latest DJI APP for your drone.
It's very important.

Obviously this is an error because these drones do not require being attached to a network to fly. If it did how does a drone fly atop Mt. Everest? (yes it has been done.)

dr6583

DJI Gamora Posted at 7-22 21:11
Hi There,

We are truly sorry for the inconvenience you are experiencing.

I see there is new firmware that came out I believe yesterday. So after updating I will try again and keep you posted.

Thanks.

DJI Natalia

dr6583 Posted at 7-27 20:23
I see there is new firmware that came out I believe yesterday. So after updating I will try again and keep you posted.

Thanks.

Hi there, thank you for your response. Indeed a new updates has released for RC2 . Kindly update the firmware to the latest version and let us know if the issue has been resolved after the update.

Looking forward to your updates. Thank you for your support!