Not possible to connect to the app
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JustName
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  1#
I have only been able to connect my Neo to the app twice for a short time so far, and then absolutely never again. The WiFi connection is briefly established and then immediately interrupted again.
Direct connection via iOS settings unfortunately leads to the same result. Short connection (1-2 seconds) and immediate disconnection.
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2024-9-8
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Bigplumbs
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United Kingdom
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  2#
I assume you have rebooted your Phone and App and also the drone. What Phone are you using ?
2024-9-8
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DJI Diana
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  3#
Hi there,
thank you for reaching out.

We apologize for the inconvenience. Can you share the mobile device that you are using, if possible.

Please keep us posted.
2024-9-9
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JustName
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  4#
Hi,

i did tested it with 3 different devices.

iPhone 15 Pro Max (iOS 18)
iPhone 15 (iOS 17)
iPad Mini (iOS 17)

Also i have the new current firmware update installed via DJI Assistant.
2024-9-9
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DJI Diana
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  5#
JustName Posted at 9-9 03:19
Hi,

i did tested it with 3 different devices.

Hi there,
thank you for reaching out.

We recommend that you close the app and then restart it in order to try again.

Let us know if the issue persists.
2024-9-9
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JustName
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  7#
I did it multiples times :-)

Restart the App, restart the Neo, restart the Device etc.
2024-9-9
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Paul1706
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  9#
I'm having a similar issue with a Samsung Galaxy Fold 3 except it only connects briefly after a phone reboot.  After that it just times out - even though the wifi is connected at full strength.
2024-9-9
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Bigplumbs
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  10#
Have you got wifi and also cellular turned on I think it might need both for the update. Also did you fully charge the Battery to activate it
2024-9-9
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DJI Natalia
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  11#
JustName Posted at 9-9 03:39
I did it multiples times :-)

Restart the App, restart the Neo, restart the Device etc.

Hi there, can you please try downloading the DJI Fly app again as the new version has been updated. Please click on this link to our official website https://www.dji.com/neo/downloads
Please let us know the outcome. Thank you
2024-9-10
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DJI Natalia
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  12#
Paul1706 Posted at 9-9 11:30
I'm having a similar issue with a Samsung Galaxy Fold 3 except it only connects briefly after a phone reboot.  After that it just times out - even though the wifi is connected at full strength.

Hi there, can you please try downloading the DJI Fly app again as the new version has been updated. Please click on this link to our official website https://www.dji.com/neo/downloads
Please let us know the outcome. Thank you
2024-9-10
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