mavic air 2 controller not connecting reliabale to iphone 15 and 13

DroneFlight1931

Hello

I'm have a frustrating time, since last year 2023 when i upgraded to iphone 15 pro with usb-c i could NOT connect succesfully mavic air2 controller to the iphone, the problem was known,
so i waited many month thinking that in some time in history this will be fixed, astonishingly nothing happend, people buying adapters lighting to usb-c to be able to connect the iphone.

So i kidnapped my ex iphone from my daughter iphone 13 pro and installed dji flight and tried to configure it, actually after trying several times it would connect. Mostly it disconnects without any reason
visible to me.

Today i was in the garden and it took me like 15 minutes and 50 tries to connect the phone with the controller, it worked 2 to 3 times and 1 time i could fly for like 3 minutes then connection was lost again, thanks for thr RTH function to bring the drone safely back, but frustrating anyways.

So i dont know what i can do. All devices are up to date with the newest software. I rebooted all systems several times but all that doesnt work.
What is the soultion here? any help?

Greetings
Rene

DJI Stephen

Hi Rene, I am sorry for the issue you encountered. May I know which cable you are using for connecting the controller and your iPhone and the firmware version of the controller, the iOS you have on the phone for double-check?
At the same time, could you please try to use the cable that came with your phone for the connection and see if the disconnection issue can be solved?
Look forward to hearing back from you.

DroneFlight1931

DJI Stephen Posted at 9-15 22:56
Hi Rene, I am sorry for the issue you encountered. May I know which cable you are using for connecting the controller and your iPhone and the firmware version of the controller, the iOS you have on the phone for double-check?
At the same time, could you please try to use the cable that came with your phone for the connection and see if the disconnection issue can be solved?
Look forward to hearing back from you.

Hi Stephen,

I am using the original cables delivered with the mavic air 2. So that is a usbc to usbc on my iphone 15 pro and a usbc to lighting on the iphone 13 pro.

I have found out, trying out several things, that the possibility that a connection is established increases when i deliver energy over the bottom usbc on the controller, when i unplug the bottom usbc from a powerbank the controller immediately disconnects from the Iphone still connetced over the regular top usb-c exit. Unfortuntaley this is no permament solution, because the connections gets lost after a while.

I tripple checked the Versions on all devices, they are all UP TO DATE, there is no newer firmware for the controiller and for the drone on the DJI Assistant 2 App on MAC OS, i also tried with „refresh“ an rinstallation of the firmware to make sure nothing is corrupted. So i just dont know what to do. partially the connection between iphone and controller is establiahed, but what makes it lose the connection constantly and what it makes it a lucky game that 1 of 10 times it will connect?

i have tried several different cables, also original from the iphones, but that didn’t help.

Would it help to deliver a Protocol?

Current FirmwareVersion Drone: 01.01.1600Controller Version 04.11.0400

I can see with the DJI Fly App that iphone 15 pro is supported now, does that mean it should normally just work?

Greetings.
PD:
SInce i didnt fly over a year, i have noticed that the drone "cools" with a ventilator the heating without flying, since i was trying to connect the iphones to the controller and left the drone on, it drained the battrery within 1-2 hours, was this normal behavior? i dint recall that if the drone is grounded that it would be so noisy and loud befreo flying....

DJI Thor

DroneFlight1931 Posted at 9-16 04:07
Hi Stephen,

I am using the original cables delivered with the mavic air 2. So that is a usbc to usbc on my iphone 15 pro and a usbc to lighting on the iphone 13 pro.

Thank you for the update. Since you mentioned that you have tried updating the firmware and changing the cable, but the issue still persists, we would like to request the following information to assist you further:
1. A video recording of the error
2. The remote controller LOG exported through DJI Assistant 2
3. The time when the malfunction occurred

DroneFlight1931

DJI Thor Posted at 9-17 00:37
Thank you for the update. Since you mentioned that you have tried updating the firmware and changing the cable, but the issue still persists, we would like to request the following information to assist you further:
1. A video recording of the error
2. The remote controller LOG exported through DJI Assistant 2

Hello,

sure i can, unfortunately i can't add video and the Log into that forum, how else can i supply this to you?
I uninstalled the app on the iphone and reinstalled it, i connected the phone and it worked immediately, after some minutes it lost connection to the remote,
after that from like 20 tries i could rteconnect for one time for like 1 second, again i used other cables to make sure it is not just a cable issue.

DJI Thor

DroneFlight1931 Posted at 9-17 01:58
Hello,

sure i can, unfortunately i can't add video and the Log into that forum, how else can i supply this to you?

Thank you for your reply. We also replied to you via PM. You can upload the video and LOG into a sharedrive and send us the link. Thanks.