Question about Color settings

Vagabond88

Hello,
On my Settings > Pro > Color. When I select Normal (not D-Log M), sometimes it shows "Normal 10bit". But sometimes it does not. It simply shows "Normal" (no 10bit). I could not figure out what causes this difference even after I played around with some different settings. Can someone kindly advise? Thank you.

DJI Natalia

Hello Vagabond88. We truly apologized for the inconvenience caused. Thank you for bringing this issue to our attention regarding the color settings on your device. To better understand and assist you with the problem where the "Normal" color setting sometimes displays as "Normal 10bit" and other times simply as "Normal," we kindly request that you provide us with a video recording of the issue. This will help us observe the behavior and identify any potential inconsistencies.

Please ensure that the video captures the steps you take to access the Settings > Pro > Color menu and any changes that occur. To share your video, we recommend using Dropbox or Google Drive.

Once we receive the video, our technical team will investigate the issue further and get back to you with a solution as soon as possible.

We appreciate your cooperation and patience in this matter. Our goal is to ensure you have the best possible experience with your DJI product. Thank you for choosing DJI.

Vagabond88

DJI Natalia Posted at 12-19 03:55
Hello Vagabond88. We truly apologized for the inconvenience caused. Thank you for bringing this issue to our attention regarding the color settings on your device. To better understand and assist you with the problem where the "Normal" color setting sometimes displays as "Normal 10bit" and other times simply as "Normal," we kindly request that you provide us with a video recording of the issue. This will help us observe the behavior and identify any potential inconsistencies.

Please ensure that the video captures the steps you take to access the Settings > Pro > Color menu and any changes that occur. To share your video, we recommend using Dropbox or Google Drive.

Hello DJI Natalia,Sent you the link to my Google Drive. Thank you.

DJI Natalia

Vagabond88 Posted at 12-19 12:26
Hello DJI Natalia,Sent you the link to my Google Drive. Thank you.

Thank you for your reply, and we apologize for the delayed response from our end. We will continue assisting you with the issue via private message. Thanks.