no Stereo audio after upgrade

Beratus

The DJI Mic 2 has two transmitters, both of which appear as separate channels on the DJI Mic 2 receiver. However, when I connect the receiver to the Osmo Pocket 3, it always outputs in mono. I can connect the transmitters in stereo to the Osmo Pocket 3 via Bluetooth, but not via USB-C and the receiver. This issue started after the latest firmware update. Is anyone else experiencing the same problem? I prefer to use the receiver for the connection since it allows me to monitor the audio.

Beratus

The DJI Mic 2 has two transmitters, both of which appear as separate channels on the DJI Mic 2 receiver. However, when I connect the receiver to the Osmo Pocket 3, it always outputs in mono. I can connect the transmitters in stereo to the Osmo Pocket 3 via Bluetooth, but not via USB-C and the receiver. This issue started after the latest firmware update. Is anyone else experiencing the same problem? I prefer to use the receiver for the connection since it allows me to monitor the audio.

DJI Gamora

Hi Beratus,

Thank You for reaching out. We are truly sorry for the inconvenience you are experiencing. When Osmo Pocket 3 is connected to two DJI Mic 2 transmitters simultaneously, stereo audio recording mode can be used, enabling you to capture distinct sounds on the left and right audio tracks. Make sure both DJI device firmware are up to date. You can follow the steps to update here Updating Handheld Products Firmware.

If issue still persist, please send us a video recording of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering. Looking forward to your response for further assistance. Thank You