Mini4 pro

djiuser_1XTMA9P3W6cN

I recently ordered mini 4 pro and seems to be stuck in customs. Anyone have any information or experience with how long this may take?

DJI Stephen

Hi there,

Thank you for reaching out and we are sorry to hear that your DJI Mini 4 Pro is experiencing customs clearance issues. Could you please provide us with your order number? This will allow us to assist you further in resolving the problem.

We appreciate your understanding and cooperation.

DJI Susan

Hello. We recommend that you provide DHL with the information promptly to proceed with the shipment. If the information is not provided to DHL promptly, the package may be returned to our warehouse.

djiuser_1XTMA9P3W6cN

I never received anything requesting information. Only thing I was provided was a form to allow delivery without signature.

djiuser_1XTMA9P3W6cN

DJI Stephen Posted at 1-14 01:37
Hi there,

Thank you for reaching out and we are sorry to hear that your DJI Mini 4 Pro is experiencing customs clearance issues. Could you please provide us with your order number? This will allow us to assist you further in resolving the problem.

Hello my order number is 0019064817538

djiuser_1XTMA9P3W6cN

I called and spoke to an agent yesterday and believe they have requested a cancelation?

DJI Wanda

djiuser_1XTMA9P3W6cN Posted at 1-14 05:47
I called and spoke to an agent yesterday and believe they have requested a cancelation?

Hi, there
May we confirm if you would like to submit an order refund request?
If so, we will forward it to the relevant team and handle it for you as soon as possible.

DJI Stephen

djiuser_1XTMA9P3W6cN Posted at 1-14 05:47
Hello my order number is 0019064817538

Hi there,

Thank you for providing your order number. Our team has already followed up on your case.

We appreciate your patience and cooperation. Thank you.

DJI Susan

djiuser_1XTMA9P3W6cN Posted at 1-14 05:47
Hello my order number is 0019064817538

Hello.Thanks for your patience and thanks for your time.
Since the package is still stuck in customs, we have escalated this issue to our senior department already, we got the feedback that we could arrange the refund in advance without waiting for the package to return to our warehouse.
We have created a return case for a refund. The case number is CAS-20045437-R4K4T3.
We are proceeding with the pre-refund from our end. The refund will be issued via the same method that was used to make the payment. Normally, the refund process will be completed in about 1-3 business days, depending on the bank or credit card issuer.
We will keep you updated after the refund is completed from our end. Should you have any other concerns, please kindly reach us.

DJI Susan

djiuser_1XTMA9P3W6cN Posted at 1-14 05:47
Hello my order number is 0019064817538

Hello. After checking, we see the refund for your order has already been issued.
The refund amount will be available on your end within 1 to 3 business days, depending on the bank or credit card issuer.
Please kindly wait 1 to 3 business days for the refund to be processed back to your account.
Please feel free to contact us if you have any other questions. We are more than happy to assist you further.