Inquiry on shipment

dlhoulton

I'm getting this message from DHL when I check on my shipping.
Shipment cannot be cleared and permission to re-export back to origin is available. Return entry is being processed by clearance.

An RT checkpoint with the new DHL Airwaybill used to return the shipment will be created when the goods are cleared to re-export.

My shipping # is: JD014600011955645342
Tracking # is: 7072489082
Order number is: 0016181466086

Any help would be great.

DJI Gamora

Hi there, thank you for bringing this to our attention and we're sorry to hear about the issues you're experiencing with your shipment. May I reconfirm if you have already contacted DHL's online support on this matter? If so, kindly let us know for the outcome for us to assist you further. If there's anything else we can do to assist you, please let us know. Thank you for your understanding and support.

dlhoulton

I have not contacted DHL. All of there email state "Do not reply". They are just updates on shipping.

dlhoulton

So, are you leaving it up to me to contact DHL and find out why my order that you sent is not clearing customs??

dlhoulton

I contacted the DHL rep. and the answer that they gave me as to why the package cannot be delivered is as follows: The content of the package did not pass the examination.
They would not provide any further information.

DJI Gamora

dlhoulton Posted at 2-17 13:53
I contacted the DHL rep. and the answer that they gave me as to why the package cannot be delivered is as follows: The content of the package did not pass the examination.
They would not provide any further information.

Hi there, thank you for keeping us update. We apologize for the inconvenience and frustration this situation has caused. Thank you for reaching out to DHL for more information. To resolve this issue, would you prefer a refund or would you like us to attempt to re-ship the package? Please let us know how you would like to proceed, and we'll do our best to assist you. Thank you.

dlhoulton

Try to " Re-ship the package".
Will you be using a different shipper? Will you provide me with tracking info?

DJI Wanda

dlhoulton Posted at 2-17 15:09
Try to " Re-ship the package".
Will you be using a different shipper? Will you provide me with tracking info?

Hi, there
Regarding your order delay issue, we have sent you the PM.
Could you please check and reply to us?
Thanks for your understanding.

dlhoulton

Re-ship the package.
DHL also followed up and stated that DJI did not provide paperwork for clearance.

dlhoulton

Re-ship the package

DJI Wanda

dlhoulton Posted at 2-18 02:36
Re-ship the package

Hi, there
Thanks for your feedback.
We will forward your request to the relevant team.
Once there's any update, we will get back to you by PM as soon as possible.
Thanks your understanding.