gary97
lvl.3
Flight distance : 178776 ft
United States
Offline
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Afternoon, Ken.
For what it's worth, from the many posts of yours I think you're one of the good ones. I accept at face value what you share, and it seems that DJI is leaving you hanging. Or, throwing you under the bus. For your efforts I thank you.
What I do want to offer is that if there was one thing ... just one incredibly valuable thing that so many have pointed out ... that DJI could do to try to defuse the situation, it would be providing honesty and reliable ETAs.
There's nothing at all difficult about it, it is simplicity itself.
X units manufactured per day, Y units shipped out per day, Z orders pending, and there is an easily calculable ETA for each order, including taking into account retailer orders. Given the Sales 101 basics of that in the face of DJI's failure to be forthright, no wonder people's imaginations are running with it.
But, as every single politician who has done something wrong has proven beyond question is that the cover-up is worse than the crime.
I live in upstate New York where we have 14 months of winter every year, and summer is just 3 months of bad skating. So, for myself, if I was told ... honestly ... that my unit would ship on some date in early December or beyond, I would probably cancel my order. But, because of the onset of winter I wouldn't buy any drone at all until spring.
And, with that kind of honesty from DJI they would earn a measure of loyalty from me, and I would be highly inclined to return to DJI to place my order next spring. If I feel I've been disrespected, yes, I would take a hard look at purchasing a competitive product next spring.
I honestly don't much care when my unit will ship. Things happen, that's life, I'll survive. This customer just wants to be treated with respect and honesty.
At some point early next month (November) I will have to make that decision about cancelling my order. Not out of frustration or anger, but simply because weather will not allow me to use a drone between December and next spring.
In the meantime, I will surely hang in there with the hope that DJI gets it together. Customer loyalty is so easy and inexpensive to earn, yet it is one of the most valuable assets a company can have.
Under promise, over deliver.
In the meantime, I'm still making good use of the wait time to work through the learning curve I have in preparation for making my first ever drone flight.
Just some thoughts from a business owner ... and still a hopeful Mavic owner! |
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