Sad to learn after purchase, that the "DJI mini 3 pro was not made to fly in cities"

Rony Moura Posted at 9-22 12:29
Natalia, if I show you the SURREAL conversation that the support sent me, you fall on your back, I was even called a criminal, what attitude is this company?
She sells drones and should be the first to help and defend the class that supports her, and not accuse people lightly, I'm frustrated and I hate DJI.[view_image]

We feel sorry for your situation, we understand your feeling on this case. Your case is followed by our managerial department, please wait for the update. We hope your case can be sorted out soon.

Dirty Bird Posted at 9-23 05:47
Not sure why you say this?  I have no trouble flying my Mini 3 a mile or two out over Baltimore.

Yes friend, thank God you live in USA, because in Europe buyers are treated like dogs... and this sentence/answer, was said to me by a "director/technician/supervisor/Einstein" who apparently leads something important in DJI Europe... I'm here for a season and I decided to buy, I'm from Brazil and the service and after sales from the Americas, has nothing to do with this European.

Rony Moura Posted at 9-23 10:07
Yes friend, thank God you live in USA, because in Europe buyers are treated like dogs... and this sentence/answer, was said to me by a "director/technician/supervisor/Einstein" who apparently leads something important in DJI Europe... I'm here for a season and I decided to buy, I'm from Brazil and the service and after sales from the Americas, has nothing to do with this European.

These guys here aren't worth the food they eat

DJI Susan Posted at 9-23 01:47
We feel sorry for your situation, we understand your feeling on this case. Your case is followed by our managerial department, please wait for the update. We hope your case can be sorted out soon.

It's been going on for weeks and it seems that they DON'T want to and won't solve it in an amicable way.

And I will have to raise the tone, who knows even as I said to take legal action.

I don't buy a "state-of-the-art car" so that it rebels or accepts any command to send itself against the wall...

If it comes with this configuration, it should be the company's first alert.
My Phantom 3 Standard didn't have any sensors and I drove it beautifully and it never gave me a headache, even in REALLY "RESTRICTED" area.


There CANNOT be an action that throws someone's NEW drone to the ground (WITHOUT HAVING A WAY TO CANCEL, and in a timely manner),
Otherwise this company being alive MAKES NO SENSE.

I'm baffled by the purchase I made with DJI in Europe, the fat and ineffective European action to sort things out.

I have tremendous doubts, and at the same time that the revolt consumes me, the question I ask is...

DJI can take down your device after "granting" you a flight, (In my case, always in the 5 flights I took, I received the messages to accept the responsibilities).

But on the 7th day that I EXTREMELY needed the drone for a job, hours before I went up with it in a region that I had already flown over.

suddenly the drone started to fall... it gave an ALERT (for me that never serves as an alert, because it was useless) 90 seconds and counting... 89...88...87...



I just lost total control, the arrows didn't work either up or sideways and I didn't have the option to hover or cancel the fast descent,
he went from 80mt to 40m in seconds and fell on a road being run over.

Now I get a gentleman saying that he was not made to fly in cities because "THERE MAY BE INTERFERENCES" and that it's my fault,
since I didn't have the commands for the thing...

I'll leave some pictures of how it turned out... I'll put the camera videos and also put another video with the buttons trying to control them.

It's terrible for a DRONE company to throw their device on the ground and want to get away with it.

This was all after 20 days and 5 flights, all in nearby locations.

The airport is more than 5/8 kilometers from this region, this region should give me the decision, but I didn't receive any message
with dialog box like last time.

The first time I flew the Mini 3, I had to unlock it using my cell phone.

But this time he flew, he hovered, and only after he left me,
started to fall and this ... happened.

Dirty Bird Posted at 9-23 10:46
I take it you are in a CE country & getting terrible range in a city environment?
I'd be looking for an FCC hack.

Well, friend, now it's too late, after 20 days of purchase, the drone literally fell to the ground,
Now the support is saying that it's my fault because I flew in a forbidden place, but the device didn't give me any chance of defense, it just sank from 80mt to 40mt in 90 seconds and after that when it hit the ground it was run over...

The other 5 times I flew it asked for unlocking by ticking the boxes, I did it and took over everything, but here it just went down

Post your flight log here http://phantomhelp.com/logviewer/

It may give a clue to what happened,   if you loose contact with the drone it should do the RTH process you have configured,   either hover, land or return to take off point.  

Hi, there. We have confirmed with the relevant team and double-checked the data in your case.
We noticed that you are taking off near the airport, and the APP also prompts a reminder, and we noticed you have not applied for the lifting of the ban at this time.
Here are the details:
1. The aircraft was launched from an Authorization Zone; there was no enough GPS signal for the aircraft to recognize its position, and the aircraft worked under Opti mode after taking off;
2. Flight Time T=01:04, Relative Height H=30.4 m, the aircraft entered into Sport mode and recorded the home point;
3. T=01:58, H=85 m, D=78.1 m, Landing was triggered due to the Restricted Zone;
4. T=02:48, H=-5.1 m, D=77.1 m, the aircraft crashed;
5. The incident coordinate: 38.7373766, -9.128117 which was in the Authorization Zone of LISBOA Airport. For safety reasons, please do not fly close to airports or other sensitive areas.

And we noticed that you send us a new email as well, we will reply to your question asap, please don't worry.
If you need any support, you can tell us here, we will do our best to help.
Please note that you can upodate one post here, and we will also keep you updated here at the same time. (we will delete other same posts)

Thank you for your support.

Rony Moura Posted at 9-23 12:28
https://youtu.be/JYOpCPJZYMM

https://youtu.be/wi8LNURJUkM

Hi, there. We have confirmed with the relevant team and double-checked the data in your case.
We noticed that you are taking off near the airport, and the APP also prompts a reminder, and we noticed you have not applied for the lifting of the ban at this time.
Here are the details:
1. The aircraft was launched from an Authorization Zone; there was no enough GPS signal for the aircraft to recognize its position, and the aircraft worked under Opti mode after taking off;
2. Flight Time T=01:04, Relative Height H=30.4 m, the aircraft entered into Sport mode and recorded the home point;
3. T=01:58, H=85 m, D=78.1 m, Landing was triggered due to the Restricted Zone;
4. T=02:48, H=-5.1 m, D=77.1 m, the aircraft crashed;
5. The incident coordinate: 38.7373766, -9.128117 which was in the Authorization Zone of LISBOA Airport. For safety reasons, please do not fly close to airports or other sensitive areas.

And we noticed that you send us a new email as well, we will reply to your question asap, please don't worry.
If you need any support, you can tell us here, we will do our best to help.

Thank you for your support.

Hi, there. We have confirmed with the relevant team and double-checked the data in your case.
We noticed that you are taking off near the airport, and the APP also prompts a reminder, and we noticed you have not applied for the lifting of the ban at this time.
Here are the details:
1. The aircraft was launched from an Authorization Zone; there was no enough GPS signal for the aircraft to recognize its position, and the aircraft worked under Opti mode after taking off;
2. Flight Time T=01:04, Relative Height H=30.4 m, the aircraft entered into Sport mode and recorded the home point;
3. T=01:58, H=85 m, D=78.1 m, Landing was triggered due to the Restricted Zone;
4. T=02:48, H=-5.1 m, D=77.1 m, the aircraft crashed;
5. The incident coordinate: 38.7373766, -9.128117 which was in the Authorization Zone of LISBOA Airport. For safety reasons, please do not fly close to airports or other sensitive areas.

And we noticed that you send us a new email as well, we will reply to your question asap, please don't worry.
If you need any support, you can tell us here, we will do our best to help.

Thank you for your support.

and we noticed you have not applied for the lifting of the ban at this time.

This is LIE!
You are a bunch of liars.

DJI Natalia Posted at 9-12 01:57
Thanks for the update, we will tell Thor to check the details as well.
Besides, if there is anything else that we can help with, please feel free to contact us here.

and we noticed you have not applied for the lifting of the ban at this time.

This is LIE!
You are a bunch of liars.

DJI Natalia Posted at 9-24 02:35
Hi, there. We have confirmed with the relevant team and double-checked the data in your case.
We noticed that you are taking off near the airport, and the APP also prompts a reminder, and we noticed you have not applied for the lifting of the ban at this time.
Here are the details:

and we noticed you have not applied for the lifting of the ban at this time.

This is LIE!
You are a bunch of liars...

Dirty Bird Posted at 9-24 05:27
Your video of the flight log shows you lifted off in restricted airspace.  The video is a replay of the log, so the clear warning of an authorization zone, in red, would have been visible onscreen during the actual flight.  You were also warned  the drone was preparing to land before you even moved from your launch point.  It's all right there in the log video.

You were warned when only a few meters high.  Why didn't you just land right then?  Instead you ignored the imminent landing warning, climbed to 80+ meters, & flew away.  I am sorry you lost your drone, but this is 100% pilot error.  Why did you lift off before you had a good Home Point lock?  Why did you ignore the landing warnings?

I didn't have any landing warning, except for the 90 second warning when I was in front of the place I took the shot, there I didn't have any help from the app.

I didn't receive an unlock message
I did not receive a message or option to cancel the SINK IN THE GROUND

This will NEVER be reasonable...
The video shows that after the correct take I turn the aircraft to where I am
to return home, and that's when he starts COUNTING AND DOWNLOADING AT THE SAME TIME...

No one seeing your new equipment will be calm enough to land as it falls

NOT TO SAY I DID NOT HAVE ANY CONTROL OVER THE JOYSTICKS
THAT'S EXACTLY WHY HE WENT AWAY... HE WALKED INTO THE WIND.

And I just flew up there, because I had 100% battery.

and I had the notion that it would be something FAST.

I didn't have any control, so it can't be the pilot's fault.
Anyway

But thanks anyway, I'll try to solve it my way.

Day they toppled without giving me any chance to return


Other days I flew much further and without having any kind of problem. and on this day, i got unlock messages

1. The aircraft was launched from an Authorization Zone; there was not enough GPS signal for the aircraft to recognize its position, and the aircraft ran in Opti mode after takeoff;
2. Flight time T=01:04, Relative Height H=30.4 m, the aircraft entered Sport mode and recorded the home point.

We noticed that you are taking off near the airport, and the APP also asks for a reminder, and we noticed that you have not requested to cancel the ban at this time.


THIS IS A LIE I'm going to upload the data, but I DIDN'T RECEIVE ANY TYPE OF CANCELLATION REQUEST, I DIDN'T RECEIVE ANY UNLOCK MESSAGE LIKE THE OTHER TIMES (EVEN WHEN CONNECTED TO THE INTERNET).

I was more than 5km from the Airport.

But being at 80m is no reason for him to sink to the ground in less than 90 seconds.
There's no reason to.


IT WILL NEVER BE REASONABLE for a company that survives with the sale of drones, to have controls that throw their device on the ground, whether in any kind of condition
without giving you the chance to take control of things...

Could I be a TERRORIST, who should give me some warning, intercept the drone and use any kind of force to stop me, would be the authorities of the place.

I was told that "aircraft come configured for this"! WHAT ???? you buy something to fly and it comes configured to SINK INTO THE GROUND ???? I didn't configure this disgrace for this
I'm already fed up with you guys and I'll have to solve this my way.

I didn't have any landing warning, except for the 90 second warning when I was in front of the place I took the shot, there I didn't have any help from the app.

I didn't receive an unlock message
I did not receive a message or option to cancel the SINK IN THE GROUND

This will NEVER be reasonable...
The video shows that after the correct take I turn the aircraft to where I am
to return home, and that's when he starts COUNTING AND DOWNLOADING AT THE SAME TIME...

No one seeing your new equipment will be calm enough to land as it falls

NOT TO SAY I DID NOT HAVE ANY CONTROL OVER THE JOYSTICKS
THAT'S EXACTLY WHY HE WENT AWAY... HE WALKED INTO THE WIND.

And I just flew up there, because I had 100% battery.

and I had the notion that it would be something FAST.

I didn't have any control, so it can't be the pilot's fault.
Anyway

But thanks anyway, I'll try to solve it my way.

Day they toppled without giving me any chance to return


Other days I flew much further and without having any kind of problem. and on this day, i got unlock messages


I'm not seeing the "we will do our best to help"

I'm seeing a bunch of rude bums trying to blame me for something I DIDN'T DO.

I won't accept any apologies, knowing that I didn't drop and I didn't make any accidents.

I didn't have any control over the aircraft from the moment it started to fall, it went away because of it.

And she shouldn't have gone straight to the floor

Not to mention the adversity of nature, this day was beautiful, with totally peaceful weather.
there was no wind, no rain, no extremely hot sun, it was quiet.

I took the shot, I was going to go back home, when I lost TOTAL CONTROL OVER the device, along with that, came the countdown
along with the fall, THE TWO TOGETHER.

It wasn't my fault and I had NO CONTROL OVER ANYTHING.

It won't stay like this, I promise.

This GARBAGE COMPANY is blaming me for a flight where they took away all and all power over the aircraft.

Without giving me any "AUTO FALL" cancellation message

Without giving me any "COME HOME" message

It's all wrong... I already had a standard DJI phantom 3, it wasn't my first takeoff, especially in that area.

I won't accept being blamed... it's not for economic reasons.
and yes for the reason that it could have hit someone.

Of course, the value of the aircraft does count.

But I was not to blame for anything.

They took away everything I could do in the middle of the flight and gave a command for the aircraft to descend anywhere far from me.

Here's a video of other flights I've taken, MUCH FURTHER, when I'm in the same region.

Detail that on this day I received 3 dialog boxes, to unlock.

On the day of the accident, I received NOTHING.

In a 90-second countdown while simultaneously deciding, she simply fell.



Now they're trying to blame me

Rony Moura Posted at 9-24 07:43
Not to mention the adversity of nature, this day was beautiful, with totally peaceful weather.
there was no wind, no rain, no extremely hot sun, it was quiet.

Thanks for the update.
Our relevant team saw your email already and we have also urged them to pay attention to your case. They will check all data again and reply to you according to the data, rest assured and please wait for the reply. We will also follow your case here.
Thank you for your patience and please wait for the update.

Thank you for the update.
We have replied to you in this post: https://forum.dji.com/forum.php? ... p;extra=#pid2861300
Please have a look and please note that we will keep you updated on that post.

DJI Natalia Posted at 9-24 17:16
Thanks for the update.
Our relevant team saw your email already and we have also urged them to pay attention to your case. They will check all data again and reply to you according to the data, rest assured and please wait for the reply. We will also follow your case here.
Thank you for your patience and please wait for the update.

It's "FUNNY" that by the way you say it, it sounds like I'M NOT BASED ON DATA, despite showing here, the videos PROVE I was not a FAIL, taking the trajectory of the logs and SAYING THAT FLIGHT, it's a GIANT LIE, I DON'T I HAVE CONTROL OVER THE DRONE (not to mention that while I TRY to move, it at the same time quickly crashed, 90 seconds), while I supposedly FLY AWAY. There is no option to go home and instead of having the option to cancel, SINK IN THE FLOOR.

This company will respond in court, for deceiving people.
this will be more expensive than a simple DJI 3 (which should be PRO) and which says it has censors so it doesn't crash and fall, but the software itself throws it on the floor.


Worst of all is a director representing the company calling ME CRIMINAL for simply FLYING, which is in the nature of the product he sells.

DJI Natalia Posted at 9-24 17:23
Thank you for the update.
We have replied to you in this post: https://forum.dji.com/forum.php?mod=viewthread&tid=275472&page=1&extra=#pid2861300
Please have a look and please note that we will keep you updated on that post.

I also replied, you are the scum, liars and deceivers.

Hi, Rony.
Sorry for any inconvenience caused.
We understand your feeling and have asked the team to check your case and report to you asap.

DJI Natalia Posted at 9-24 19:33
Hi, Rony.
Sorry for any inconvenience caused.
We understand your feeling and have asked the team to check your case and report to you asap.

Find out what else? a control C control V, saying that I shot down the aircraft ??


Here are the EXACT moments when I visualize the take-off location to go back and realize that I wouldn't have time to go back

0:45

2:10

since I already flew in the same place, I unlocked it and took full responsibility several times before that ????

MUCH FURTHER flight, days earlier, no problem


but on the day of the "accident" DJI BREAKED the aircraft down without giving me any chance of defense, and still says that I had 90 seconds to use it, being on the count of 90 seconds, he was already losing altitude drastically?

You are a farce.

I already have drawings of prints about this dirty policy, and the scheme of using the wind's trajectory to say that I FLY to one side when I had no control over the plane.

and try to impute to me something I didn't do.

It's no use answering me with control C control V.

I want to know why I lose control of the drone as it crashes.

Why doesn't he return home instead of raining himself on the ground, and worse, putting EVERYONE around him at risk.

The reason why I didn't get a message to come back in a timely manner.

Why doesn't he hover over the limit an AIRPLANE WOULD NEVER PASS, instead of SINK INTO THE GROUND ????????


Why ?

Why do you want to blame me using the trajectory I DID NOT DO??

Why did the unlock message just NOT APPEAR???

There's no logic to what you say.

DJI Natalia Posted at 9-24 17:23
Thank you for the update.
We have replied to you in this post: https://forum.dji.com/forum.php?mod=viewthread&tid=275472&page=1&extra=#pid2861300
Please have a look and please note that we will keep you updated on that post.

Dirty Bird Posted at 9-25 07:33
I didn't have any landing warning, except for the 90 second warning when I was in front of the place I took the shot, there I didn't have any help from the app.

Keep ignoring all other previous flights IN THE SAME LOCATION, keep ignoring that in 90 seconds you can't do ANYTHING, keep ignoring that a DRONES company (equipment that flies) must NOT THROW your equipment on the ground, wherever is, THIS WILL NEVER BE ACCEPTED.

NEVER... they can continue doing the mental gymnastics they want... that will never be reasonable at all.

Come back home ???? WHERE WAS THE OPTION???? AHH IT DOESN'T EXIST ok...
90 seconds simultaneously with the fall, can you save something ???

Take this test for us, jump in with a parachute and try to open it 90 seconds off the ground so we can test something.

The responsibility of FLIGHT I assume, I am man enough to FLY and face any law, any state bureaucrat...

Now the responsibility for FORCE AN AIRCRAFT TO SINK INTO THE GROUND, was entirely DJI's, YES.

And I will file a lawsuit, with the witnesses who were with me, with all the data I have at hand, unlike the company that has LOGS, which ignore its trajectory all the time, NOT TO SAY I DID NOT HAVE THE COMMANDS OF THE JOYSTICKS to bring him back. (ALSO IGNORED BY THE LORD)

Surely the law will get stricter, and it will be a shame flights are banned by state bureaucrats, but SINK 4 propellers in the head of someone innocent is UNACCEPTABLE.

I will do everything possible and impossible to CLOSE THE DJI STORE here

Dirty Bird Posted at 9-25 07:33
I didn't have any landing warning, except for the 90 second warning when I was in front of the place I took the shot, there I didn't have any help from the app.

One detail I didn't answer,

I may not have let him fix the home point location, but if you watch you can SEE that he automatically recognizes the place to return.

The company that claims to be so technological did not give me that option.

I'm going to go to court YES, and now she's going to go under, it may not be the whole company, but at least these ones here, they won't open the doors anymore

Dirty Bird Posted at 9-25 07:33
I didn't have any landing warning, except for the 90 second warning when I was in front of the place I took the shot, there I didn't have any help from the app.

After 1 minute, you can (if you want) try to understand that I only had control over the camera's directions, I didn't have any control over the drone. I looked for a place to land but the drone didn't obey ANYTHING.

Update:
Please note that our relevant team will contact you asap.

Dirty Bird Posted at 9-26 03:27
The drone was already warning you it was going to land when you chose to fly away from above your launch point.  You should have heeded the warning & landed at that time.  Then your drone wouldn't have landed in the street & been run over.

He should NEVER let you know he's going to land, because I didn't give him the order to do so.

Whoever knocked him down must bear

Dirty Bird Posted at 9-26 04:44
Wrong.  The dummy who took off without a GPS lock, & then ignored a 90 second warning of a pending landing yet did nothing, bears responsibility.  Had the drone injured someone, YOU would be at fault.

There should be no emergency landing, I didn't buy DRONE to be on the ground without my order.

Dirty Bird Posted at 9-26 04:44
Wrong.  The dummy who took off without a GPS lock, & then ignored a 90 second warning of a pending landing yet did nothing, bears responsibility.  Had the drone injured someone, YOU would be at fault.

One time I ignored it (it was already falling) another time I flew away (I HAD NO CONTROL OVER IT, AND IT WAS FALLING) another time I was in a "FORBIDDEN" place but I had already flown and unlocked it quietly and without any problem, but on the day of the accident, no message appeared, just 90 seconds counting, while DIVES ON THE GROUND.

Another time I'm called a criminal by the European agent

Another time was not made to fly in the city, which is the title of this topic...

If such a company plans to manufacture it for him to sink to the ground it should have a HUGE ad right on the box.

Dirty Bird Posted at 9-26 04:41
I won't accept being blamed...

OH you didn't block the GPS that "UPDATES ITSELF" so your drone will be sunk automatically instead of returning to the location that is marked on the map, it's funny you man

Dirty Bird Posted at 9-26 07:57
Again, the drone did not "dive in to the ground".  It landed, because the operator was too impatient to wait for a GPS lock, & too dense to take action when the drone was going to land.

DJI is more diplomatic than me.  I'll just tell you straight up.  THIS IS ALL ON YOU!  If you can't understand this then I don't believe you are competent enough to operate a drone.

And who told him to "LAND"?

He DIDN'T LAND, he SINK, and more, SINK because I didn't have control of it. For me,
it's enough to stay here tapping keys with you, on a device that "wasn't made to fly in the city"

If it really was, I should have given the command to DIVE INTO THE GROUND!

I would gladly accept.

Comrade, what is at stake here is not what I could or could not have done, what it CANNOT do at all, it is the aircraft landing obligatorily and randomly. whatever the causes, everything that is out of the pilot's control, except events caused by nature (WIND, SUN, RAIN...  Really I'm going to have to draw?)

If it was none of these things, and I was taken away from acting even in 90 seconds, which is RIDICULOUS.

It's TOTALLY THE COMPANY'S fault.

Dirty Bird Posted at 9-26 04:44
Wrong.  The dummy who took off without a GPS lock, & then ignored a 90 second warning of a pending landing yet did nothing, bears responsibility.  Had the drone injured someone, YOU would be at fault.

If you can read, read


https://forum.dji.com/forum.php? ... p;extra=#pid2862910

And it wasn't the only one I read

Dirty Bird Posted at 9-26 07:57
Again, the drone did not "dive in to the ground".  It landed, because the operator was too impatient to wait for a GPS lock, & too dense to take action when the drone was going to land.

DJI is more diplomatic than me.  I'll just tell you straight up.  THIS IS ALL ON YOU!  If you can't understand this then I don't believe you are competent enough to operate a drone.

Please READ, either you are just another employee disguised as a commentator on the forums or you are just a DJ... fanboy

https://forum.dji.com/thread-269942-1-1.html