My DJI mini 4k is not charging. After plugging in the USB c port on drone, the LEDs are not blinking and also not charging. What is the issue? How to fix this?

djiuser_s3xFxz3atJDr Posted at 7-30 22:59
My DJI mini 4k is not charging. After plugging in the USB c port on drone, the LEDs are not blinking and also not charging. What is the issue? How to fix this?

Hi there,

Thank you for reaching out. We are truly sorry for the inconvenience you are experiencing.

The battery cannot be charged if the aircraft is powered on. Please power off the aircraft before plugging in the USB charger.  It is recommended to use a QC2.0 or PD2.0 USB charger to charge.

If issue persist please send us a video recording of the problem. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering.

DJI Gamora Posted at 7-30 23:27
Hi there,

Thank you for reaching out. We are truly sorry for the inconvenience you are experiencing.

Where do I send the video?

djiuser_s3xFxz3atJDr Posted at 7-31 23:16
Where do I send the video?

Hi there,

You can send us here by google drive or drop box link. We are looking forward to your response for further assistance. Thank You

DJI Gamora Posted at 8-1 00:33
Hi there,

You can send us here by google drive or drop box link. We are looking forward to your response for further assistance. Thank You

https://drive.google.com/file/d/1UErM9wsw7VoQFYRJSIivYk73XCdF6r0x/view?usp=drivesdk

Please find the video here. It's not Charging and led 2 keeps blinking. The charger I am using is QC/PD compatible with max wattage of 20W.
Can you please help get this fixed ?

djiuser_s3xFxz3atJDr Posted at 8-1 17:56
https://drive.google.com/file/d/1UErM9wsw7VoQFYRJSIivYk73XCdF6r0x/view?usp=drivesdk

Please find the video here. It's not Charging and led 2 keeps blinking. The charger I am using is QC/PD compatible with max wattage of 20W.

Hi there,

Thank you for the video clarification. Could you confirm if you have tried using power adapter with your USB charger as the image below ? If you have not please try this method as well try to change any other USB cable to check if the faulty is from charger, charger cable or drone battery. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering.



We are looking forward to your response for further assistance. Thank You

DJI Gamora Posted at 8-1 23:13
Hi there,

Thank you for the video clarification. Could you confirm if you have tried using power adapter with your USB charger as the image below ? If you have not please try this method as well try to change any other USB cable to check if the faulty is from charger, charger cable or drone battery. This will allow us to investigate further and provide you with the most accurate solution based on the specific issue you're encountering.

I have tried using Samsung charger EP-TA200 in the manner shown. Now the LEDs have stopped blinking. currently only led 1 is glowing

djiuser_s3xFxz3atJDr Posted at 8-1 23:19
I have tried using Samsung charger EP-TA200 in the manner shown. Now the LEDs have stopped blinking. currently only led 1 is glowing

Hi there,

Would like to confirm if the battery and drone firmware are running on the latest version. If it is not kindly update the firmware. Please try the steps as below;
1.Observe whether the overall appearance of the battery is damaged or bulging, and whether the charging port is abnormal.
2.Press the power button to see if the battery LED1 is always on or flashing or the battery cannot be powered off?
3. Press the power button once and see if the battery LED 2 and LED 3 are always on or flashing and the battery cannot be turned off?
4.Please check if the battery LED light will light up or not after a long-time charging, press the power button to see if the LED lights up or not. ( If there is other batteries, is it able to charged normally with this charger or not).

Use a charger for charging
① Ensure that the charging temperature range for the intelligent flight battery is within the required range；
② Ensure that an official charging cable and power adapter are provided and that the external power supply is normal；
③ Check the battery LED status, comparing to the battery LED status to confirm if the battery protection information is triggered by abnormal charging;
④ Please replace the battery to see if the charger is working normally;
⑤ Please replace the charger if possible；
⑥ After the above steps and found that using the same charger to charge multiple batteries, only one battery cannot be charged, the battery can be judged to be faulty, handled according to policy. If using the same charger, and found that all batteries cannot be charged, you can send back the battery and charger for diagnosis.

We are looking forward to your response for further assistance. Thank You

Hello i've gimbal djo om5 since 2 years ago & since last 3 weeks ago can't charge, is there any one can solve this problem., thank you

Nunuk muji Rahayu Posted at 9-7 22:04
Hello i've gimbal djo om5 since 2 years ago & since last 3 weeks ago can't charge, is there any one can solve this problem., thank you

Try posting your message on the osmo OM5 threads. You will probably receive a better reponse there .

Nunuk muji Rahayu Posted at 9-7 22:04
Hello i've gimbal djo om5 since 2 years ago & since last 3 weeks ago can't charge, is there any one can solve this problem., thank you

Hi there,
thank you for reaching out.

We apologize for the inconvenience. Could you please provide the battery level indicator pattern? You can charge DJI OM 5/Osmo Mobile 6/Osmo Mobile SE via the Type-C USB charging port on the right side of the handle. The recommended charging current is 2 A. Kindly please use an original charging cable is recommended.

Please keep us posted. Thank you.

DJI Gamora Posted at 2023-7-11 19:22
Hi, hunterws. Thank you for reaching out. May we ask how did you charge the batteries? Are you using a charging hub or not?

I also am not getting my batteries to charge. No lights on after charging over night

fans2b05ac75 Posted at 9-29 07:52
I also am not getting my batteries to charge. No lights on after charging over night

Hi there,
thank you for reaching out.

We apologize for the inconvenience. May we confirm if you are using the same drone as the original poster? If so, please let us know the status of the battery level indicators during charging, specifically if the LED is on or flashing.

Looking forward to your response.

I’ve just received my new dji mini 4 pro first drone I’ve ever owned brought it for my upcoming get away in the next week, I’ve had it roughly 2 weeks now & my charging dock is no longer working. My batteries need charging and the dock isn’t lighting up, I’ve used the cord it came with & still nothing. I’ve tried another usb c cord too resolve the issue & nothing. My batteries charge fine through my drone but I’m not too confident on doing that long term. What can I do? Can I have my dock replaced or do I need too go out and purchase another one..
First dji product and I’m abit let down that something so new & recent is already stopped working. Struggling too find information and recommendations on what too do as I’ve tried multiple cords & wall plugs.
Thankyou!

Hi there, i bought dji neo combo fly. One battery is not charging, how can i fixes this charging issue, i changed the battery  place to another place still it is not charging

My DJI spark and its two batteries have sat in its hardshell case, in a 70°F room, for the last 3 years. Now after being inspired to fly it again, both batteries are seemingly shot. I've tried charging them on the charging hub on every slot, charging them on the drone via the micro-USB port and still nothing. They've been plugged in for 8+ hours and not charged one bit. The batteries when not plugged into anything display either no lights, or if the button on the batteries is clicked right after the batteries are disconnected from a charger, the first LED will blink 6 times. When charging via the USB cable on the drone, the first 2 LEDs blink 4 times, stop, then blink again but still do not hold any charge. I would love some help. Thank you in advance.

My DJI movic batteries are not charging.. I didn’t use them for long time but now I’m not sure how to fix it.
The hub has a green light but when I plug the battery it turns to red .. tried to keep it for more than 12 hours but no luck .
How can I fix it?

DJI Tony Posted at 2024-5-18 00:08
Hi there. Thank you for reaching out. The warranty period starts from the date when your product is received. If an Intelligent Battery has been stored for a long period without being charged or discharged, its protection board cannot balance the battery's cells sufficiently to avoid excessive voltage difference. When the voltage difference exceeds the safe threshold, the battery's cells are damaged.

Well I purchased the drone and accessories used off an individual, so there was no warranty, It came with 3 batteries, the one not working had never been taken out of the box.  The internal smart board apparently shuts down after a certain amount of time of not being used, no damage done to the cells though.  After some more research, I found out all you need is a CP2112 Debug Board and walk thru video, and I got it woke back up and it works great now.  
CP2112 Debug Board

SunshynFF Posted at 2-4 09:05
Well I purchased the drone and accessories used off an individual, so there was no warranty, It came with 3 batteries, the one not working had never been taken out of the box.  The internal smart board apparently shuts down after a certain amount of time of not being used, no damage done to the cells though.  After some more research, I found out all you need is a CP2112 Debug Board and walk thru video, and I got it woke back up and it works great now.  
CP2112 Debug Board

Thank you for your reply. We are glad that your issue has been resolved. If you have further inquiry, please feel free to contact us!

I have had a problem with my Phantom 4 Pro. It was stored for about 18 months. Periodically I checked the batteries and On each I had 2 Leds and a flashing one. I tried to recharge them but all I got was one flashing led but no recharging was taking place. I had them on charge with a DJI charger for 2 hours  still nothing, all the batteries were the same. I figured I had lost them. However, I thought their storage in the garage through a Scottish winter might be an issue. ( WISHFUL THINKING!) I brought them indoors and warmed them on our central heating boiler. Bingo, they all recharged properly! I now have to see if they hold the charge, but feeling relieved! I Hope this experience might help someone else!