dragon8
lvl.1
Flight distance : 24741 ft
Canada
Offline
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HOW IN THE WORLD do i make my first post ? I keep turning in circle on this DJI forum web page. It is not user friendly at all
I have been trying to contact DJI care refresh by email to onlinesales.na@dji.com. I lost my mavic mini due to hardware error, lost connection last friday. I had a full charge on BOTH my controller and mavic mini, i started to fly by setting up the RTH height, distance, max. height, camera setting and so on. After 4 or 5 minutes into the flight i lost connection to the mini. It says : Controller shows Navigation system error in RED. Camera overheated. Recording stopped. allowcamera to cool down before use... (I have taken a screen shot of this) After a minute or so after it says Navigation system error. Aircraft processor overheated. Power off aircraft to cool down before use... (I have taken a screen shot of this one too) How am i supposed to Power off aircraft if it is 50 meters in the air flying ? I pressed the RTH button, a few times to initiate RTH but it says connection lost on the controller. I was hoping after losing connection it will fly back to base, i waited about 10 minutes, 15 minutes, maybe half an hour. Nothing, i checked the map, showing the flight, i noticed the mini NEVER returned it stopped in MID-AIR over the olympic stadium. I ran down there as fast as i can. I searched the area for 45 minutes to an hour NOTHING.
I also have the log, the screen shots, the error messages, videos of the flight until the heated camera shut off. Why the camera would OVER HEAT anyway ? Why would the Processor OVERHEAT anyway ? Is this not PROOFS OF HARDWARE FAILURE RIGHT HERE ?
I am still waiting for onlinesales.na@dji.com to get back to me. No response yet.
DJI please check my flight logs and you will see my LAST flight before i lost my mavic due to mechanical failure. I would appreciate a REPLACEMENT ASAP, since i rely on this for a coming roofing contract.
I really appreciate your collaboration in this issue. I will provide any photos, videos, screen shots of the whole flight right before i lost contact, video shut down, and SILENCE, just the beep of my RTH.
My email is davidwan33@gmail.com
My phone no is 514-991-7813
Thank you
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