I can install mimo on my Galaxy S21 and start it, but I can't connect it to Action4.
Is this problem unsolvable?

djiuser_ISv92nmu03rO Posted at 2-21 05:50
I can install mimo on my Galaxy S21 and start it, but I can't connect it to Action4.
Is this problem unsolvable?

Hi there, may I know more details about the issue connecting the DJI Osmo Action 4 to your mobile device? Is there any error message or can you see the Bluetooth of the Osmo Action 4?
Please try to go to Settings, wireless connection, and set the wireless connection to 2.4GHz if it has been set to 5.8GHz. See if this works.

DJI Susan Posted at 2-22 04:14
Hi there, may I know more details about the issue connecting the DJI Osmo Action 4 to your mobile device? Is there any error message or can you see the Bluetooth of the Osmo Action 4?
Please try to go to Settings, wireless connection, and set the wireless connection to 2.4GHz if it has been set to 5.8GHz. See if this works.

No error will be displayed.

If you search for connected devices in the Mimo app, you will find Action4.
When I tap the blue text "Connect", it spins around and the blue text "Connect" appears again.
Action4 preview is not displayed and cannot be operated.

In the Bluetooth settings on your smartphone, you will be prompted to connect from the app.
However, even if I operate from the app side, I cannot connect.

The wireless connection is 2.4.GHz.
I tried other help information, but it didn't improve.

Finally, I tried reinstalling the app, but
Now when I tap the icon it crashes and won't open.
“A problem occurred with DJI Mimo. This app has been closed because DJI Mimo has a bug. Please wait until the developer of this app fixes this error before updating this app.”
It will be displayed.

My Galaxy S21 is Android 13.
I heard another user said he received an alternative apk file for Android 12, but does an apk file exist for the Mimo app?

Thank you for your cooperation!

Hi, the same issue is happening with my Smasung S21 ultra. The apk from Dji website runs, however after shooting timelapses and hyperlapses, the videos do not play in the galler or any video app and renders the video useless.

djiuser_rpRJiSGE6veg Posted at 2-26 12:15
Hi, the same issue is happening with my Smasung S21 ultra. The apk from Dji website runs, however after shooting timelapses and hyperlapses, the videos do not play in the galler or any video app and renders the video useless.

Hi there, may I ask which DJI product you're using? Can you play the videos normally in the Mimo app?

Everytime I try to download the Mimo app from the link y'all keep posting I get this message..Can anyone help me I just bought the DJI Pocket 3 and can't even use it !?!?

djiuser_ISv92nmu03rO Posted at 2-22 17:51
No error will be displayed.

If you search for connected devices in the Mimo app, you will find Action4.

I am waiting for a reply from management.

This is about a problem with the mimo app on my Galaxy S21/Android 13.
I previously posted that I had the following problem.


If you search for connected devices in the Mimo app, you will find Action4.
When I tap the blue text "Connect", it spins around and the blue text "Connect" appears again.
Action4 preview is not displayed and cannot be operated.

In the Bluetooth settings on your smartphone, you will be prompted to connect from the app.
However, even if I operate from the app side, I cannot connect.

The wireless connection is 2.4.GHz.
I tried other help information, but it didn't improve.

Finally, I tried reinstalling the app, but
Now when I tap the icon it crashes and won't open.
“A problem occurred with DJI Mimo. This app has been closed because DJI Mimo has a bug. Please wait until the developer of this app fixes this error before updating this app.”
It will be displayed.


I reinstalled the latest mimo app as of 2024/03/06.
Apps that previously crashed and could not be opened now start.
Regarding the issue where I was unable to connect mimo and Action4, I turned off the ad blocking app called "AdGuard" and was able to connect, and a preview was displayed on my smartphone.

If you are having similar troubles, please turn off your ad blocking app and try connecting your device to mimo.

djiuser_ISv92nmu03rO Posted at 3-5 17:57
This is about a problem with the mimo app on my Galaxy S21/Android 13.
I previously posted that I had the following problem.

Hi there, glad to know the problem is resolved. Thanks for sharing your solutions here. If there is anything else we can help you with, please feel free to contact us.

I have a Samsung S21 Fe and recently bought an Osmo mobile 6 which the Mimo app did an update. No I can't get any of my DJI devices to work with the Mimo app. Does anyone have any advice as it has now kind of made all of my DJI products unusable.

Atomic_lolly Posted at 3-17 03:20
I have a Samsung S21 Fe and recently bought an Osmo mobile 6 which the Mimo app did an update. No I can't get any of my DJI devices to work with the Mimo app. Does anyone have any advice as it has now kind of made all of my DJI products unusable.

Hi there, could you please tell us more details about the issue you encountered? Do you mean the Osmo Mobile 6 cannot connect to the Mimo app? You can download and install the latest app through this link to see if it works. https://www.dji.com/downloads/djiapp/dji-mimo

Dear Administrator

Hi, I bought a new DJI Osmo Pocket 3, and after unpacking the camera, I realized that the latest available app on the DJI website (the Mimo app) is not compatible with my phone Samsung Galaxy S21 (it is only incompatible with the Samsung Galaxy S21 line!).
I have the latest Android 14 system, and the current app on your website, which I tried to install, won't run on my phone (there is an issue with displaying the Captcha, among other things - and I can't complete the installation on my SamsGalaxy S21 / Android 14. Please help me and send (PM) a link to download the app that is compatible with my phone and can be easily installed on it.
Thank You!

djiuser_srRvfZuHbx0N Posted at 2023-1-8 23:27
And now? What can we do?

Hello. You can do this as follows:
1. Please update the Samsung operating system.
2. Check the App Version, and ensure the App version is up to date.
3. Please try to turn off the network and launch the DJI app. Skip the login step. Close the app in the background and then open the network.
Please keep us updated if the issue persists.

DJI Susan Posted at 3-31 19:18
Hello. You can do this as follows:
1. Please update the Samsung operating system.
2. Check the App Version, and ensure the App version is up to date.

I completed point 1 and 2.  
Point 3 - Logging in without the Internet turned on is the key to success.

Thank you for the quick help that was an inspiration.
The application works properly on S21.

Best Regards!

DJI1000 Posted at 3-31 23:32
I completed point 1 and 2.  
Point 3 - Logging in without the Internet turned on is the key to success.

Hi, there. We are glad that you have successfully resolved the issue. If you have any further questions or concerns, please do not hesitate to contact our support team.

Buenos día,
Tengo el mismo problema que la mayoría al instalar la aplicación mimo en mi Samsung S21 ultra, no se puede instalar desde el apk del sitio web, Podrían porfavor mandarme donde puedo descargar la aplicación para mi s21 ultra a este correo ethanamieva@gmail.com
Muchas gracias.

Ethan b Posted at 5-9 06:33
Buenos día,
Tengo el mismo problema que la mayoría al instalar la aplicación mimo en mi Samsung S21 ultra, no se puede instalar desde el apk del sitio web, Podrían porfavor mandarme donde puedo descargar la aplicación para mi s21 ultra a este correo ethanamieva@gmail.com
Muchas gracias.

Hi, there. I'm sorry to read about this issue you've encountered. May I confirm what error or prompt you've encountered when you try to install the APK of the DJI Mimo App? Could you please share with us a screenshot of the prompt for us to have a better visualization? Thank you.

DJI Mindy Posted at 3-18 00:28
Hi there, could you please tell us more details about the issue you encountered? Do you mean the Osmo Mobile 6 cannot connect to the Mimo app? You can download and install the latest app through this link to see if it works. https://www.dji.com/downloads/djiapp/dji-mimo

My phone connects to the Mimo app perfectly but when I use the timelapse feature for some reason the footage is corrupted and is either of really bad quality or simply won't play at all in either the Mimo app or via any media player.   

Atomic_lolly Posted at 5-14 01:54
My phone connects to the Mimo app perfectly but when I use the timelapse feature for some reason the footage is corrupted and is either of really bad quality or simply won't play at all in either the Mimo app or via any media player.

Could you please provide us with a sample video for further checking? You can upload the video to Dropbox or Google Drive and post the link here.

I'm having the same problem, the mimo app won't download or install on my phone. Very frustrating as I have just purchased the product (POCKET 2) with the use of this feature as a caveat

djiuser_eOv7zI1VdyB9 Posted at 5-17 09:45
I'm having the same problem, the mimo app won't download or install on my phone. Very frustrating as I have just purchased the product (POCKET 2) with the use of this feature as a caveat

Hi there, could you please tell us if there is any error message? Please also tell us the model of your mobile device. You may also download the latest app version through this link. https://www.dji.com/downloads/djiapp/dji-mimo

Just bought action 4 and can't download mimo app to update or activate it. Help please!!

I just got the action 4 and can't download the mimo app thus can't activate or update it. Please someone help!!

djiuser_EKRVNtE7oMXN Posted at 5-24 19:18
I just got the action 4 and can't download the mimo app thus can't activate or update it. Please someone help!!

Hi there ,Could you please let us know if you're encountering any error messages? Additionally, please provide the model of your mobile device. You can also download the latest version of the app through this link https://www.dji.com/hk/downloads/djiapp/dji-mimo. Thank you.

DJI Natalia Posted at 5-25 03:24
Hi there ,Could you please let us know if you're encountering any error messages? Additionally, please provide the model of your mobile device. You can also download the latest version of the app through this link https://www.dji.com/hk/downloads/djiapp/dji-mimo. Thank you.

I am using a Samsung galaxy s21 ultra. My wife uses a galaxy s23. I have tried to download the app off the dji website multiple times on both phones. When I attempt to download it asks if I'm sure because the app could be dangerous. I select download anyway and then nothing happens. When I go into downloaded files, nothing is there.

djiuser_EKRVNtE7oMXN Posted at 5-25 05:37
I am using a Samsung galaxy s21 ultra. My wife uses a galaxy s23. I have tried to download the app off the dji website multiple times on both phones. When I attempt to download it asks if I'm sure because the app could be dangerous. I select download anyway and then nothing happens. When I go into downloaded files, nothing is there.

Hi there, if your APK is directly downloaded from DJI's official website, please feel free to use it, the prompt may be a false positive by antivirus software or the mobile phone is identified as an APP downloaded from a third-party appstore. You can refer to the following steps to operate:

1. Please follow the below settings:  Set-applications-browser-store-clear cache operation, then download and install again to test. When prompted, select "download anyway".

2. Confirm that the APK file download is complete (whether the installation package file has the .apk suffix)

3. Is there anti-virus software installed in the phone, if so, please close it temporarily.

I also PM you the APK file via PM. you can download it and drag it into yout phone and try to install, thanks.