I've downloaded DJI mimo on my galaxy 21 ultra but the app can't find my new pocket 2, can anyone help me please

djiuser_qHaOiAflUcvI Posted at 11-29 16:07
I've downloaded DJI mimo on my galaxy 21 ultra but the app can't find my new pocket 2, can anyone help me please

Hi there, thanks for reaching out. To better assist you, could you please provide us with more information such as the operation videos or pictures that showed the issue? Since it is not convenient for users to send videos on the Forum, you can upload them to this link: https://pan-sec.djicorp.com/s/soZ5ygadFaSDfJC We will forward this to our relevant team for further checking and troubleshooting for you. Thank you.

Dear dji... i have an samsumg M11 running android version 12.... when i download the mimo app it wont install as it says phone incompatible... I've gone and turned off play protect, tried it again and same result.. now i would have thought maybe its the phone but when i read the comments, i see ppl having similar problems but they using phones much more powerful than mine...and instead of this response of a pm....put the dam answer on this page for everyone to see..its way too dam shabby by this company to hide stuff relevant to all....

Tommy Rogers Posted at 12-21 02:51
Dear dji... i have an samsumg M11 running android version 12.... when i download the mimo app it wont install as it says phone incompatible... I've gone and turned off play protect, tried it again and same result.. now i would have thought maybe its the phone but when i read the comments, i see ppl having similar problems but they using phones much more powerful than mine...and instead of this response of a pm....put the dam answer on this page for everyone to see..its way too dam shabby by this company to hide stuff relevant to all....

Hi Tommy,

We are sorry to hear about the difficulties you're experiencing with the DJI Mimo app. Unfortunately, the Samsung M11 is not on the list of compatible devices for the DJI Mimo app. Please kindly check the list of compatible devices on our website to ensure your device is supported. You may find this information at the following link: https://www.dji.com/ie/downloads ... o?backup_page=index

Thank you for your understanding and support of DJI.

Hi
I have the same problem with my Samsung S21 Ultra.
Is there any way i can fix it?

HelkOn Posted at 1-18 12:33
Hi
I have the same problem with my Samsung S21 Ultra.
Is there any way i can fix it?

Hi, are you unable to use or install the DJI Mimo App? Is there an error message? Can you provide us with more details? We look forward to your reply, thank you.

DJI Susan Posted at 1-19 01:28
Hi, are you unable to use or install the DJI Mimo App? Is there an error message? Can you provide us with more details? We look forward to your reply, thank you.

Hi!
Thank you for the quick reply. I had some issues with the app. It always crashed when i tried to run it. I found a link above for a newer version of DJI Mimo (somebody had the same issue) and now its working properly.Thank you!

HelkOn Posted at 1-19 14:53
Hi!
Thank you for the quick reply. I had some issues with the app. It always crashed when i tried to run it. I found a link above for a newer version of DJI Mimo (somebody had the same issue) and now its working properly.Thank you!

Hello. We are glad that your problem has been solved. If you have any further questions or concerns, please do not hesitate to contact our support team.

DJI Susan Posted at 1-19 23:27
Hello. We are glad that your problem has been solved. If you have any further questions or concerns, please do not hesitate to contact our support team.

Thank you!

HelkOn Posted at 1-20 06:37
Thank you!

You're welcome. We're always here to help.