Alice Z Posted at 8-14 02:49
Hi, there!
Since your aircraft is a demo aircraft, it is possible that you have not switched to normal mode. You could use the app to change the mode, "Profile">Headset logo in the upper right corner>"Store demonstration">"Demo aircraft mode", then you could change the mode.

Hi.
I don't have that Headset logo as you can see on the photo I attach.
This drone was never activated as you can see on the others photos...

Got my new drone delivered yesterday. Tried activating the controller and got the same server error. Have arranged for a return pickup today. Hopefully they fix the issue and give back a working controller in return. Just surprised to see that they're still shipping faulty products without a proper quality check even though so many users have been facing this issue from past 3 weeks. There is no mention of this issue anywhere else other than this forum which is quite surprising.

DJI Susan Posted at 8-14 03:10
Hi there. Sorry for the inconvenience. May I ask how you contacted our support team before? Could you please provide us with the relevant number such as the email address or phone number to check more details? Kindly provide your country/ region for further assistance. Thank you.

     Hi. This is a used Display Demo that I bought in Germany. It never was activated. The first flight was on January the first, 2021. The last flight was on Mars the 5, 2021 (see the photos I attach or consult your data base). Than they put it apart until yesterday when I tried to put it working. The S/N of this DJI Air 2S is: 3YTDHBH0022604 . I don't need any kind of Warranty, as the first flight was on 2021. I just need to activate it. I have 2 DJI Air 2S and this is the third.

djiuser_kX4zmowOsde6 Posted at 8-14 04:57
Got my new drone delivered yesterday. Tried activating the controller and got the same server error. Have arranged for a return pickup today. Hopefully they fix the issue and give back a working controller in return. Just surprised to see that they're still shipping faulty products without a proper quality check even though so many users have been facing this issue from past 3 weeks. There is no mention of this issue anywhere else other than this forum which is quite surprising.

Hi there, thank you for reaching out and we do apologize for the trouble caused again. Your patience in this issue is highly appreciated and we'll make sure to forward this to the relevant team. Rest assured that we're committed to providing the best experience for our users.

Thank you for your continued support!

Hi, I am receiving the same error on my new DJI Mini Pro 4.

I needs urgent fixing. My serial number is 6UZBMSN02102N6

Thanks a lot

jotas Posted at 8-14 05:00
Hi. This is a used Display Demo that I bought in Germany. It never was activated. The first flight was on January the first, 2021. The last flight was on Mars the 5, 2021 (see the photos I attach or consult your data base). Than they put it apart until yesterday when I tried to put it working. The S/N of this DJI Air 2S is: 3YTDHBH0022604 . I don't need any kind of Warranty, as the first flight was on 2021. I just need to activate it. I have 2 DJI Air 2S and this is the third.

I have a brand new Honor 90 smart phone with Android 14. Do you think that there is a incompatiibility between this phone with Android 14 and DJI Fly app concerning the activation? I don't have any other phone with another version of Android to test it and see if the  action popup to activate appears... Can you ask the software programmers of DJI to know their opinion? Thanks.

djiuser_HX92kOc9gmiM Posted at 8-15 02:35
Hi, I am receiving the same error on my new DJI Mini Pro 4.

I needs urgent fixing. My serial number is 6UZBMSN02102N6

Hi there,
thank you for reaching out.

We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us.

Thank you for your understanding and cooperation!

Hi,having hard time in activating my mini 4 pro.I wonder if u could help me.Thank you

I also can't activate my DJI Mini 4 Pro Fly More Combo Plus.
The error I get is: Activation failed. Error code: Server error (-2). Check and try again. Contact Dul Support if the issue persists
Serial number is 6UZBM5502100J7
What to do?

Let me get this straight - the first person to post about this problem was over three years ago, and this still an ongoing issue?  I just bought a Mini Pro 4 and have the same activation issue.  I'm frankly appalled that DJI would continue to pump these things out into the world when so many have to be returned to be "repaired".  I'll be returning mine alright, for a full refund and I'll buy another brand.

djiuser_5WrgPcGhqWc6 Posted at 8-16 07:33
Hi,having hard time in activating my mini 4 pro.I wonder if u could help me.Thank you

Hi there,
thank you for reaching out.

We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you bring the remote controller to our authorized service center (ASC) for further inspection. Technicians there will conduct a comprehensive assessment and provides you with a suitable solution. If you have any questions, please do not hesitate to consult with the technicians, or you can also reach out to us.

Thank you for your understanding and cooperation!

Following is the contact information of our ASC.

https://www.dji.com/global/service/repair/centers

djiuser_AMBDLJcmkhnk Posted at 8-16 11:38
I also can't activate my DJI Mini 4 Pro Fly More Combo Plus.
The error I get is: Activation failed. Error code: Server error (-2). Check and try again. Contact Dul Support if the issue persists
Serial number is 6UZBM5502100J7

Hi there,
thank you for reaching out.

We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us.

Thank you for your understanding and cooperation!

djiuser_DwdM47UOijxH Posted at 7-29 01:53
I've spoken to them an chat and phone. Unfortunately it has to be send to Netherlands for a replacement. You can provide your holiday destination address if you leaving in few days like me. You can create a replacement case yourself or through a chat like I did. It is what it is now. So quicker you act now, quicker will have it back. And it's a brand new unit not refurbished. I think it a next day delivery but so far I wait for a label to be emailed, but that's what they said.

Did they return the remote the next day? How lond did it take from the day you sent back?

I am having problem using the R2 Controller DJI Mini 4 Pro ,  It says Activation Failed

Saqib Shafiq Posted at 8-18 22:19
I am having problem using the R2 Controller DJI Mini 4 Pro ,  It says Activation Failed

Hi there,
thank you for reaching out.

May we confirm if you received the same error as the original poster? if yes, we apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. Please reach out to your seller for assistance.

Thank you for your understanding and cooperation!

I send mine in on 29. Juli. Haven't got any info on how long it will take. I buyed it via amazon so it might take longer.
I really hope I get it back in the next couple weeks.

Does anyone know/can say on how long the repair is expected to take?

Hello everyone,

On August 12, 2024, I purchased the DJI Mini 4 Pro Fly More Combo Plus from Amazon Canada. Unfortunately, I encountered a recurring error (Error code: Server error (-2). Check and try again. Contact DJI Support if the issue persists). Despite attempting to update the firmware to the latest version (V02.02.0300), the problem persists.

I also bought a second unit from Amazon.ca, but it has the same issue. Given these repeated problems, I plan to request a refund for both purchases.

Thats the best option.
Or send one in for repair.

Waiting won't help as it seems.

Hello

Well, like many, most of you have just posted about the issue.

I will make the following statement of facts.

1. I raised a case and noted the issue. Link to raise case > //repair.dji.com/gb/repair/index
2. I uploaded proof of purchased, where it was purchased
3. I included screenshots of proof
4. I included screenshots of the issue
5. With brief details about this know issue.

Please note, I'm In the UK and DJI 4 Mini Pro was purchased on Amazon

I submitted it, waited and got back a reply & was emailed a Royal Mail tracking postage paid label to send the RC2 controller Back.

This will be on the Saturday 24 August that I send back, In the UK one of the DJI centres is in Nottingham.

I will try my best to give updates as they happen (As I see no one here has actually said, "Yep all fine, I sent off and got a free replacement RC2 controller and all is ok"

If this does not provide a solution, I will, what I was initially going to do and the whole package back to Amazon for a full refund. However, I thought doing it this way was worth a go.

Yes, I am really annoyed, but let's see how it goes.


Anyone else has had success from retuning & replace, please let us all know.

Thank you

lemonburst Posted at 8-19 14:25
Hello everyone,

On August 12, 2024, I purchased the DJI Mini 4 Pro Fly More Combo Plus from Amazon Canada. Unfortunately, I encountered a recurring error (Error code: Server error (-2). Check and try again. Contact DJI Support if the issue persists). Despite attempting to update the firmware to the latest version (V02.02.0300), the problem persists.

Hi there,
thank you for reaching out.

We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us.

Thank you for your understanding and cooperation!

Just got our drone back from repair (bought over amazon).

Got a new controller and everything works fine.

Hi there. I have i problem with ACTIVATE.

DJI Mindy Posted at 7-27 03:05
Hi there, if you have the same error message with DJI RC 2, please refer to my reply on 39#.

I have the same combination: DJI Air 3 and RC2. I am running into the same problem without finding solution. I figured out another way to update firmware through download DJI assistant 2 software from DJI site. Then run updates through this app. Unfortunately even after firmware for RC2 and Air 3, I am still stuck on activation screen with the same error code (-2).

I have the same problem, serial number and proof of purchase attached

djiuser_KOFf1GsRl7Wc Posted at 8-25 01:27
Just got our drone back from repair (bought over amazon).

Got a new controller and everything works fine.

Thanks for the update. Glad to know about this.

Fotobobinjo2024 Posted at 8-27 06:31
Hi there. I have i problem with ACTIVATE.

Hi there, may I double confirm if you mean an “Activation failed. Server error (-2)” warning is displayed when you try to activate RC 2? If so, we apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us. Thank you for your understanding and cooperation!

djiuser_XRU4yfboCXrN Posted at 8-27 08:24
I have the same combination: DJI Air 3 and RC2. I am running into the same problem without finding solution. I figured out another way to update firmware through download DJI assistant 2 software from DJI site. Then run updates through this app. Unfortunately even after firmware for RC2 and Air 3, I am still stuck on activation screen with the same error code (-2).

We apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us. Thank you for your understanding and cooperation!

djiuser_aaor9jOmm2lU Posted at 8-27 09:37
I have the same problem, serial number and proof of purchase attached

Hi there, may I double confirm if you mean an “Activation failed. Server error (-2)” warning is displayed when you try to activate RC 2? If so, we apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us. Thank you for your understanding and cooperation!

Fotobobinjo2024 Posted at 8-27 06:31
Hi there. I have i problem with ACTIVATE.

New dji mini 4 pro combo. In the store they don't now nothing about this.

djiuser_445WiU5nuCAV Posted at 8-23 15:11
Hello

Well, like many, most of you have just posted about the issue.

Update August 30th 2024:  From My Original Post https://forum.dji.com/forum.php? ... 288&pid=3394621

New replacement controller on its way today:

Hassle free, and a phone call today to confirm replacement. Also all through the process you can see the progress, very quick and efficient.

Another update when I receive said RC2 Replacement

Fotobobinjo2024 Posted at 8-29 23:20
New dji mini 4 pro combo. In the store they don't now nothing about this.

Hi there,
thank you for reaching out.

Could you please confirm if you are encountering the error mentioned in reply #266? For your reference, please see the post by DJI Mindy.

Should you have any other questions, kindly message us here for assistance. Thank you.

djiuser_445WiU5nuCAV Posted at 8-30 03:57
Update August 30th 2024:  From My Original Post https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=245288&pid=3394621

New replacement controller on its way today:

Hi there,
thank you for reaching out.

We are grateful for the update and pleased with the feedback received. Should you have any other questions, kindly message us here for assistance. Thank you.

Another Update and Completion of brand New RC 2 Controller

Original post : https://forum.dji.com/forum.php? ... 8&page=7#pid3394621

Received today 31 August

My Original DJI Mini 4 pro Combi kit (All Items)
Brand New RC 2 Controller

Everything is working absolutely fine

Thank you to DJI and a lovely phone call yesterday to inform me of everything that they had done and also Product return info.

So I guess in my case persistence pays, plus it only took a week to solve my issue here in UK.

As I was nearly going to send it Back to Amazon for a refund, however, I thought it worth giving DJI a chance to correct the fault. They passed.

I hope my situation will help others decide the path to take with this particular issue

djiuser_kX4zmowOsde6 Posted at 8-14 04:57
Got my new drone delivered yesterday. Tried activating the controller and got the same server error. Have arranged for a return pickup today. Hopefully they fix the issue and give back a working controller in return. Just surprised to see that they're still shipping faulty products without a proper quality check even though so many users have been facing this issue from past 3 weeks. There is no mention of this issue anywhere else other than this forum which is quite surprising.

Update!
I got a working controller back within a week's time. It's all fine now and I'm able to fly the drone. Their repair response was good.

djiuser_kX4zmowOsde6 Posted at 8-31 05:34
Update!
I got a working controller back within a week's time. It's all fine now and I'm able to fly the drone. Their repair response was good.

Hi there,
thank you for reaching out.

We appreciate the update provided and are glad the issue has been resolved.

Should you have any other questions, kindly message us here for assistance. Thank you.

If you have an idea to start a campaign against DJI, post it on this website so we can hold DJI accountable for the harm it has done to consumers.

https://parsa-mohammadi.com/activation-failed-dji

https://t.me/DJIProblemerror

Mini 4 Pro activation failed pls help me

djiuser_7nIn9vLa0Crk Posted at 9-1 02:19
Mini 4 Pro activation failed pls help me

Hi there,
thank you for reaching out.

May I double confirm if you mean an “Activation failed. Server error (-2)” warning is displayed when you try to activate RC 2? If so, we apologize for any inconvenience caused. After our investigation, it seems the activation failure might be due to a device firmware issue. We kindly request that you send the remote controller to our repair center for further inspection by creating a case here at [https://repair.dji.com/repair/index]. DJI technicians will conduct a comprehensive assessment and promptly provides you with a suitable solution. If you have any questions, please do not hesitate to reach out to us. Thank you for your understanding and cooperation!

After reading all the issues with activation I was kinda scared to buy the Mini 4 pro Fly more set from Amazon. Ordered anyway but all good. Activation with no issue. Maybe the "bad Batch" is gone now. Ordered from Amazon Germany

Higgins1222 Posted at 9-9 13:21
After reading all the issues with activation I was kinda scared to buy the Mini 4 pro Fly more set from Amazon. Ordered anyway but all good. Activation with no issue. Maybe the "bad Batch" is gone now. Ordered from Amazon Germany

Hi there,
thank you for reaching out.

We are thankful for the update and pleased to hear that there are no issues with the new devices. Always have a safe flight and enjoy piloting the aircraft.

Should you have any other questions, feel free to contact us. Thank you.