Hello all,
I'll try to keep the backstory short, but here's what happened: I purchased my Mavic Pro Fly More Combo with DJI Refresh in late March, and then flew it 4 days in the following month. The first two days I had the clear bubble protecting the gimbal, which degraded the footage (this will be important). The third day was my first flight without the bubble, but I had purchased the Freewell gimbal cover to give it some protection. I flew a full battery while recording video, landed it, swapped batteries and then handed it over to a friend of mine with 3 years of drone experience. He crashed it into a tree.
The crash damaged the front right arm a little by bending the landing strut. My friend felt terrible, and offered to pay for any repairs. Luckily we have one of the few DJI-certified repair centers in the area, so they fixed it in a matter of days. I took my Mavic out to make sure the repair was successful and that it flew correctly (it did). I also recorded more video.
When I got home I loaded the day 4 video into Premiere Pro since I thought I'd be able to make use of it. I quickly noticed that the left side was often out of focus while the right side was tack-sharp. I'm a photographer/videographer so I immediately though 'this is like a tilt-shift lens'. I looked online and found that many others had experienced a similar issue.
But was this issue a manufacturer's defect, or did something else break in the crash? I loaded up my day 3 footage (from before the crash), which I hadn't checked before, and saw the exact same problem. Left side out of focus, right side sharp. I went back and tried to see if this problem was visible in my day 1 & 2 footage, but with the distortion and glare from the bubble, it's hard to say for certain.
I RMA'd my Mavic back to DJI reporting a focus issue with the camera. I pointed out in the notes that the craft was in a crash, but I had video to prove the issue pre-dated the crash. Which brings me to the email I received today:
"If there was a camera issue present before the non-warranty crash described on the invoice, the unit needed to be sent in before the crash to be considered for warranty. Even if the camera repair was covered and the damage from the crash was not, the Refresh invoice would be the same price."
They want me to use one of my Refresh charges to cover this repair, even though I'm certain it was a manufacturer's defect, and have video that can prove it. I couldn't send it in before the crash, because I wasn't aware of the issue until afterwards. I really feel like I'm getting the short end of the stick here. What can I do?
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