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Phantom 3 4K Battery cell broken
918 2 2017-6-19
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ArthurPopelin
lvl.1
France
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Yesterday, I bought a Dji Phantom 3 4k. I loaded the battery, the controller. When I turned the aircraft on and linked it to the controller, a message appeared telling me Battery cell broken, "stop using the battery and return it to factory for repairing".
I stopped the battery, loaded it, but the problem remained. The 2nd cell has a lower voltage than the others.
What can I do ? Can I get a new battery ? Of course, the product is covered by warranty (I bought it yesterday and the aircraft took off 20 seconds).


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2017-6-19
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Dirty Bird
Captain
Flight distance : 6793123 ft
  • >>>
United States
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If you bought it locally see if the vendor will exchange the battery.  Otherwise contact DJI & arrange a replacement.  Either way you need a new battery.
2017-6-19
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MrPinaColada
Second Officer
Flight distance : 790082 ft
United States
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Depending on the place you bought it, they'll probably just let you swap out a battery, I believe best buy has done this in the past.
2017-7-2
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