Raoulhosein
New
Flight distance : 68320 ft
United States
Offline
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fans72e2cb23 Posted at 2017-6-19 13:45
The door tag I received stated that I was not allowed to sign the tag for delivery, I had to be present. Unfortunately, everyone around me consists of working families in which both parents work. I spoke to three FedEx customer service reps and one supervisor and this is what I learned. DJI sets the delivery conditions. According to two reps and one FedEx supervisor the requirements set by DJI are that it has to go to the address specified it cannot be changed. It has to be signed for by someone over 21. The delivery time can not be scheduled.
FedEx has a program where, for a fee you can schedule the delivery time to avoid situations like this. But according to the FedEx Delivery Manager App and the supervisor I spoke with, DJI specifically does not allow the delivery time to be specified. This is very interesting, because you can put a vacation hold on the package which means you can specify delivery on the day you get back but not the time of day on that day. I verified this with the FedEx shipping supervisor who said I could specify the day to have it delivered but not the time on that day. So mine is now being delivered at some random time on Thursday when I am no longer teaching.
I am having the same issues with delivery, except Fed Ex will not take my signature on the door tag; only an adult signature in person at my home. Well I actually work DJI. I am beyond upset, I have asked FedEx to see if I can pick up at the Hub but they said no, DJI has to tell them its ok, the only way I can get this is if I sit at home all day and wait for the Fed Ex person. I contacted DJI sales and they said they cant change to allow me to pick up from FedEx, so no resolution. The DJI chat and online sales support is terrible!! I bought my Mavic with no issues and all was smooth. This experience makes me want to trash everything DJI and be done!!! I expect this is going to tarnish a lot of people's experience. Ridiculous!!!!!!!!!! I would love for someone at DJI to tell me how the hell are they expecting to deliver if people are at work? Here is the response from the DJI rep via email:
From: Jeyrum (DJI Online Store) [mailtonlinesales@dji.com]
Sent: Thursday, June 29, 2017 2:09 PM
To: Hosein, Raoul
Subject: [DJI] Re: Order 0018859758710
##- Please type your reply above this line -##
Dear Raoul,
Thank you for your email. Your request (449965) has been updated.
For further inquiries, please reply to this email
Jeyrum (DJI)
Jun 30, 02:08 CST
Hello Raoul,
Thank you for contacting DJI Customer Support!
We do understand your concern. However, we don't have options for pickups. FedEx will try to push the delivery three times. After three tries and the customer hasn't been able to receive the package, the package will return to us and you will be automatically be refunded. However, you still have the option here and that is to have your neighbor to receive your package as long as he/she is an adult. But if the courier requires a personal signature from the customer. We do apologize but there is nothing more we can do about it.
We can no longer change your shipping address because your order already in the shipment status.
If you need further assistance, please do not hesitate to contact us back. You can always reach us at http://www.dji.com/support
Sincerely,
Carlo
DJI customer support.
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