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New Mavic in France, phone number to provide in China
976 7 2017-6-20
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AAllali
Second Officer
Flight distance : 24974 ft
France
Offline

Hi, got my Navic. I am trying to activate it with my android phone and the newest version of the app. It asks for a phone number in China . Of course I never went in China...  Besides, the part of the app where I can submit a bug is also fully in Chinese.
Please help me!
2017-6-20
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floco
lvl.2
Flight distance : 1060853 ft
France
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Hi,
I'm flying in France as well and never had this behavior (android or iOS)
Perhaps try uninstalling and reinstalling the app?
2017-6-20
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floco
lvl.2
Flight distance : 1060853 ft
France
Offline

Oh... Now that I think about it, I did all the registration on the website and only entered my user name and password in the app.
2017-6-20
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bomberuk
First Officer
Flight distance : 16759 ft
United Kingdom
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i had this problem to, i live in uk but the app asked me to enter mainland china phone number, it only did it on my samsung s5,  on my nividia shield tab everthing was fine, the only work around i could find was to downgrade the go app to version 4.07 now everything is working and i can fly ok,i did contact dji support about this issue but as useual i had no help at all and was told to just reinstall the app which dont work anyway.
previous solutions tried and failed,

reinstall the go app... failed
clear all data before uninstall...failed
unistall app and all dji files left over....failed

this is my setup that is working
samsung galaxy s5
firmware 800 on everthing inc mavic/ rc/ goggles
version 4.07 of go 4 app
latest nfz database downloaded

dij go 4 version 410/412 dont work always asks for mainland china phone number.



2017-6-20
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bomberuk
First Officer
Flight distance : 16759 ft
United Kingdom
Offline

ive just started another thread on this issue lets see what happends !!
2017-6-20
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AAllali
Second Officer
Flight distance : 24974 ft
France
Offline

Seems that DJI doesn't care. ..
2017-6-20
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AAllali
Second Officer
Flight distance : 24974 ft
France
Offline

I downgraded to 4.0.7 and the popup disappeared.
The app stability is not awesome though (Sony Experia Z5). The screen goes blank sometimes (not only video, all controls disappear)

I would have appreciated that someone at DJI answer.  The guy on the chat was useless for my china number issue ("turn the wifi on")
2017-6-22
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DJI Thor
Administrator
Flight distance : 13602 ft
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Please try to link to a local network, put the AC to a place where has GPS signal, restart the AC and app, see if it helps.
2017-9-8
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