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Repaired Drone Delayed at China Customs
369 3 2017-6-20
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noob
lvl.2

Singapore
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I received a "Clearance Delay" notification from DHL after DJI had sent it to DHL to be shipped back to me after repairs.  Does anyone with experience getting a drone repaired remember how long it took to clear customs in China?
2017-6-20
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DJI Thor
Administrator
Flight distance : 13602 ft
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Noob, please provide us your case number so we can find out if there is anything we can do to get this sorted out shortly.
2017-6-21
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noob
lvl.2

Singapore
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DJI Thor Posted at 2017-6-21 04:52
Noob, please provide us your case number so we can find out if there is anything we can do to get this sorted out shortly.

Thanks Thor for offering to help.  I got notification last night that it has cleared customs and it's on its way to me!  
2017-6-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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noob Posted at 2017-6-21 18:18
Thanks Thor for offering to help.  I got notification last night that it has cleared customs and it's on its way to me!

That's good to know, hope you will receive your drone soon and enjoy it. Should you have any questions, please feel free to contact us, we’d love to help.
2017-6-21
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