DJI Mindy
Administrator
Offline
|
garyphayes Posted at 2017-6-22 22:12
Many many thanks for speeding up the process and the diagnosis agreed that the remote stick was faulty and caused the Phantom to fly of it's own accord into a tree. But... as the machine was less than two weeks I was under the impression under warranty a new replacement would be sent, instead it seems they are doing the minor repairs and sending it back, and it states that even a different serial number may be sent back, I guess of a refurbished and possibly much older machine?
Appreciate you looking into it. Again through no fault of my own the p4p flew by itself due to faulty remote. Within two weeks I would have hoped for a new replacement?
The aircraft body has been replaced, RC is in good condition after calibration. According to our After-Sales policy, replacement products or parts provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty. |
-
|