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WIFI always need to reset
4490 36 2017-6-21
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fans9cb8bf7b
lvl.1
Flight distance : 11946 ft
Philippines
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I was connected to Spark's WIFI but when I turned it off and then try to turn it on again I can no longer connect to it even though its wifi network is visible. I have no problem reconnecting to other wifi networks, only with Spark. To reconnect to it I have to reset it by pressing the battery power button for 9 seconds (3 beeps), in short, I have to do it evertime I fly.
2017-6-21
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fans96c46fa0
lvl.3
Flight distance : 2238 ft
Germany
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Same here. I already contacted support but got no answer by now.
2017-6-21
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fans9cb8bf7b
lvl.1
Flight distance : 11946 ft
Philippines
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fans96c46fa0 Posted at 2017-6-21 19:02
Same here. I already contacted support but got no answer by now.

True, I also contacted them, the customer support just told me to always reset it everytime I will fly

Weird thing is that it works fine with Lenovo A7000+ but not with Xiaomi Mi3
2017-6-21
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The Sparky
lvl.1
Sweden
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It is the same issue with the OSMO. Pain in the As
2017-6-21
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fans8d354bea
lvl.1
Hong Kong
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Likewise. Online chat with their CS this morning and they suggested me to get a replacement as this is not normal.
2017-6-21
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I am the E
Second Officer
  • >>>
France
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Same here. It is the same scenario as the OSMO. I am pretty sure they built it on the same concept.
2017-6-21
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Szwedu
Second Officer
Flight distance : 98668 ft
Poland
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https://forum.dji.com/thread-100550-1-1.html here you can read whats going on. I think they know about this now and will patch it .
2017-6-22
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hamma
lvl.3
Flight distance : 2238 ft
Germany
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fans8d354bea Posted at 2017-6-21 20:50
Likewise. Online chat with their CS this morning and they suggested me to get a replacement as this is not normal.

I´m getting a replacement, too.
2017-6-22
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hamma
lvl.3
Flight distance : 2238 ft
Germany
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fans8d354bea Posted at 2017-6-21 20:50
Likewise. Online chat with their CS this morning and they suggested me to get a replacement as this is not normal.

I´m getting a replacement, too.
2017-6-22
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sorry to hear about the issue you're faced with.
To figure it out, please help me confirm the following information, thanks in advance.
1. You purchased Spark or Spark Combo?
2. If you purchased Spark, please export the data from black box, then upload it to Dropbox and post the link here.
3. If It is Spark Combo, please connect the Remote WiFi on your mobile device if you use remote when flying, while you need connect the aircraft WiFi on mobile device if you fly it without Remote. If the problem persists after confirmation again, please export the data for further analysis.

PS: To export the data, please download the Assistant 2 from DJI offcial Spark webiste, install it then connect your Spark to PC, run Assistant 2, click on "Black box" in the left side, you could save it to local, here is the picture for your reference:
Black box.png

2017-6-22
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Jebb
lvl.1
Flight distance : 11946 ft
Philippines
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DJI Natalia Posted at 2017-6-22 22:29
Sorry to hear about the issue you're faced with.
To figure it out, please help me confirm the following information, thanks in advance.
1. You purchased Spark or Spark Combo?

1. I purchased Spark

Here's the log from black box https://www.dropbox.com/sh/kd4k3rzyh8aacjz/AADjzCsUcuAru5BrfkAaQ33Oa?dl=0
2017-6-24
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Jebb Posted at 2017-6-24 16:12
1. I purchased Spark

Here's the log from black box https://www.dropbox.com/sh/kd4k3rzyh8aacjz/AADjzCsUcuAru5BrfkAaQ33Oa?dl=0

Thank you very much, I have forwarded it to our engineers for further analysis, will get back to you once I hear from them.
2017-6-25
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Jebb
lvl.1
Flight distance : 11946 ft
Philippines
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DJI Natalia Posted at 2017-6-25 01:23
Thank you very much, I have forwarded it to our engineers for further analysis, will get back to you once I hear from them.

Thank you, hope to hear from you soon, please keep me posted
2017-6-25
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fansf1ecd667
Second Officer
Flight distance : 98179 ft
Spain
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Hello! I have the same problem. I need reset Wi-Fi settings in each flight.
2017-6-25
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_KERBEROS_
Second Officer
Flight distance : 98179 ft
Spain
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My black box information:

https://www.dropbox.com/sh/huco9 ... quuDcPoxWs--ka?dl=0

Thanks you!
2017-6-25
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fans9ed09327
lvl.2
Flight distance : 152566 ft
Italy
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I have the same problem. this is my black box :


https://www.dropbox.com/sh/o8612 ... O1CNodtgdLdbxa?dl=0
2017-6-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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fans9ed09327 Posted at 2017-6-25 12:51
I have the same problem. this is my black box :

Thanks, we've also forwarded your black box info to our engineers. will get back to you once we hear from them.
2017-6-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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_KERBEROS_ Posted at 2017-6-25 08:43
My black box information:

https://www.dropbox.com/sh/huco93ejxnptott/AACmEybKOuwquuDcPoxWs--ka?dl=0

Thank you so much , we've forwarded it to our engineers for further analysis, will get back to you once we hear from them,
2017-6-25
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DJI Diana
Administrator
Flight distance : 2408 ft

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Jebb Posted at 2017-6-25 03:17
Thank you, hope to hear from you soon, please keep me posted

Jebb, could you plesae provide more details about this issue for better assistance? May we know what mobile device are you using? Can you connect to the 2.4 Ghz WiFi properly? Does your mobile device support 5.8 Ghz? Have you tried other mobile devices? If yes, how is it going?
2017-6-26
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DJI Diana
Administrator
Flight distance : 2408 ft

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_KERBEROS_ Posted at 2017-6-25 08:43
My black box information:

https://www.dropbox.com/sh/huco93ejxnptott/AACmEybKOuwquuDcPoxWs--ka?dl=0

Hi KERBEROS, our engineers are looking into your black box info now, could you please tell us what mobile device you are using, does it support 5.8 Ghz WiFi or not? Thank you in advance.
2017-6-26
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans9ed09327 Posted at 2017-6-25 12:51
I have the same problem. this is my black box :


Hi, please provide us more details to address this issue, our engineers are working on it now. What mobile device you are using to fly the drone? Does it support 5.8 Ghz WiFi? Thank you in advance.
2017-6-26
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The flying dodo
lvl.4
Flight distance : 244738 ft
Belgium
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DJI Natalia Posted at 2017-6-22 22:29
Sorry to hear about the issue you're faced with.
To figure it out, please help me confirm the following information, thanks in advance.
1. You purchased Spark or Spark Combo?

I have a combo, I use the phone, although I do not connect the spark to the remote .
I have to reset each time. I tested by connecting the spark to the phone, it works. I cut the wifi of the phone and I turn on the wifi of the phone (leaving the spark on). It reconnects automatically. But if I turn off the spark and turn it on again the phone does not see the wifi from the park. I have to do a 9s reset. As the wifi reappears.
Is normal for a combo without reconnecting to remote control?  I need To make a reset between two uses with the telephone? (Samsung s7 edge)
2017-6-26
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Jebb
lvl.1
Flight distance : 11946 ft
Philippines
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DJI Diana Posted at 2017-6-26 19:28
Jebb, could you plesae provide more details about this issue for better assistance? May we know what mobile device are you using? Can you connect to the 2.4 Ghz WiFi properly? Does your mobile device support 5.8 Ghz? Have you tried other mobile devices? If yes, how is it going?

Diana, thank you for your reply. I use Xiaomi Mi 3 and here's the complete details from gsmarena http://www.gsmarena.com/xiaomi_mi_3-5678.php, for the mean time, here a quick details of its WLAN Wi-Fi
  • 802.11 a/b/g/n
  • dual-band
  • Wi-Fi Direct
  • hotspot
It supports both 2.4 GHz and 5 GHz and capable of automatically selecting the frequency band.


Please note that I didn't have issue using Xiaomi Mi 3 with DJI Go app for my Phantom 3 Advanced before.

However, I didn't encountered this issue using my wife's mobile phone which is Lenovo A7000 Plus, here's its WLAN specs
  • Wi-Fi 802.11 b/g/n
  • hotspot
see http://www.gsmarena.com/lenovo_a7000_plus-7886.php for full specs of the phone.


Moreover, I saw some posts in this forum that their mobile device model though included in the compatible list also encourtered the same issue.
2017-6-27
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Zerohack
lvl.2
Flight distance : 152566 ft
Italy
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DJI Diana Posted at 2017-6-26 22:31
Hi, please provide us more details to address this issue, our engineers are working on it now. What mobile device you are using to fly the drone? Does it support 5.8 Ghz WiFi? Thank you in advance.

Hi, i use Samsun galaxy note 4 , Samsun S3, Nvidia Shield, Sony Xperia. All of those have the same problem, only IPAD PRO work fine.
2017-6-28
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BaZkiT
lvl.1
Germany
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Same problem here with my Samsung Galaxy S5 and with Huawei Honor 7. So with both I can't see the Spark's SSID. With an iPhone 5, IPad Air 2 and my Notebook I can see the SSID. So it seems to be a problem connected to Android.
2017-6-28
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Jebb
lvl.1
Flight distance : 11946 ft
Philippines
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BaZkiT Posted at 2017-6-28 10:02
Same problem here with my Samsung Galaxy S5 and with Huawei Honor 7. So with both I can't see the Spark's SSID. With an iPhone 5, IPad Air 2 and my Notebook I can see the SSID. So it seems to be a problem connected to Android.

Not really, some android phone doesn't have issue with Spark's wifi.
2017-6-28
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Jebb
lvl.1
Flight distance : 11946 ft
Philippines
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DJI Diana Posted at 2017-6-26 19:28
Jebb, could you plesae provide more details about this issue for better assistance? May we know what mobile device are you using? Can you connect to the 2.4 Ghz WiFi properly? Does your mobile device support 5.8 Ghz? Have you tried other mobile devices? If yes, how is it going?

Hi Diana, is there any update on this issue?
2017-6-28
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Zerohack
lvl.2
Flight distance : 152566 ft
Italy
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Have you any update ?
2017-6-29
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Szwedu
Second Officer
Flight distance : 98668 ft
Poland
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Problem is explained here http://forum.dji.com/thread-100550-1-1.html
2017-6-29
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_KERBEROS_
Second Officer
Flight distance : 98179 ft
Spain
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DJI Diana Posted at 2017-6-26 22:04
Hi KERBEROS, our engineers are looking into your black box info now, could you please tell us what mobile device you are using, does it support 5.8 Ghz WiFi or not? Thank you in advance.

Hello DJI Diana!

Sorry for delay. I am using a Google Nexus 6P with Android 7.1.2. It support Wifi 5Ghz, and works correctly on my home internet at 5Ghz.
2017-7-2
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fansbc09a9fc
New
United Kingdom
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I'm having the same problem. Having to reset the WiFi settings using the 9 second button press. Disappointed. I've got 2 devices S7 Edge(2.4+5GHz) and an old Hudll (2.4GHz).Getting the same thing on both. For its initial connection everything worked fine but then it said "switching WiFi you your country" and that's when it misbehaves.

After resetting the WiFi it connects on 2.4GHz. Dji needs a solution that remembers that for next time to save that so resetting is not required.

Resetting the WiFi looses SSID and password changes... annoying.

Summary 2 annoying issues that are easy fixes in firmware. It's tarnished my view of the drone and as my first use of DJI products doesn't leave a good impression.

I have already logged a support request via your European contact (612168)
2017-7-2
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_KERBEROS_
Second Officer
Flight distance : 98179 ft
Spain
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_KERBEROS_ Posted at 2017-7-2 02:03
Hello DJI Diana!

Sorry for delay. I am using a Google Nexus 6P with Android 7.1.2. It support Wifi 5Ghz, and works correctly on my home internet at 5Ghz.

Additional information: I bought my Spark in the USA, but I use it in the EU (Spain), and my mobile phone was bought inside the EU.
2017-7-2
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Arcicorsa
Second Officer
Flight distance : 235892 ft
Czechia
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I have same problem!! Phone Galaxy S7 in Europe.. Phone normal work with my 5.8Ghz router but no with Spark.. SPARK DOES NOT SUPPORT EU 5.8GHZ FREQUENCY!!!!! Spark support 5.8Ghz channel 149-161 but in Europe we have 5.8Ghz channels 100-140!!!!!!!!!! I attach my black box log... Please FIX IT!!!

Black Box
2017-7-2
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Arcicorsa Posted at 2017-7-2 04:27
I have same problem!! Phone Galaxy S7 in Europe.. Phone normal work with my 5.8Ghz router but no with Spark.. SPARK DOES NOT SUPPORT EU 5.8GHZ FREQUENCY!!!!! Spark support 5.8Ghz channel 149-161 but in Europe we have 5.8Ghz channels 100-140!!!!!!!!!! I attach my black box log... Please FIX IT!!!

Black Box

Thank you for the info, I have forward it to our engineers, will analyze the data soon.
2017-7-6
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Jebb
lvl.1
Flight distance : 11946 ft
Philippines
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DJI Diana Posted at 2017-6-26 19:28
Jebb, could you plesae provide more details about this issue for better assistance? May we know what mobile device are you using? Can you connect to the 2.4 Ghz WiFi properly? Does your mobile device support 5.8 Ghz? Have you tried other mobile devices? If yes, how is it going?

Hi, any update on this?
2017-9-6
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fansde47a42b
lvl.1
South Africa
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Hi. I have the same problem. I keep having to reset the aircraft. It never just picks up. And most of the time I have to relink the controller. I purchased the combo
2017-12-25
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djiuser_hCpDXuSBBbZL
lvl.1
Romania
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Same problem here, the latest software and everything... Please help!
2018-12-2
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