vancitybc2010
New
United States
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This is why I will never purchase a DJI product again, and will warn everyone I know to never purchase from them.
I purchased a Phantom Standard 3 and DJI Care in January. Off the bat, I had issues with the firmware like many other users on this forum. That's not why I am writing this. Approx a month after use, is when I started to experience serious issues. The drone wouldn't power on. I contacted customer support and was asked to send it in for repair. Great. I did that. It took approx 2 months until I received it back (and endless calls/emails wasted on status updates of the repair). When I finally got it back (keep in mind, DJI gives you status updates which includes 'repaired and tested' before it is shipped), I tried to turn it on, however it wouldn't (same issue, won't power on). And yes, the battery is fully charged, but it doesn't start up the drone. I clearly was frustrated (as I still am), finally got in touch with a supervisor named "Ego" who said all I could do is send it back for repair and he assured me it would be repaired on a priority basis. Again, this is hours wasted on 3 calls with DJI Customer Spport. I sent it back, weeks later I get notifications that it was "repaired and tested" before it was shipped back to me. Today, the UPS package arrives, battery is fully charged, won't turn on. I've now had this lemon of a device for half a year, paid for 1 year of DJI Care, and this has been a complete bust. They refuse to refund me. Thus, I'm now resorting to legal options and doing what I can to warn everyone to never purchase a single product from this company. My photographer friends warned me before I purchased this product in January, and now I wish I listed to them.
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