Heir InVioLable
 lvl.4
Flight distance : 3963865 ft
United States
Offline
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DJI, I have DJI Care for my Phantom4Pro+ and want to return it because I lived up to my end of the bargain and paid for it, kept it up to date, and waited patiently for you to try and fix all of the issues (just like I did for 5 months with the Matrice600). I then sent it in to get fixed and then to my surprise, no changes resulted. However I DID have to wait over a month to get the drone back. For the record, I have both Phantom4Pro versions, and I can tell you, they are vastly different in performance. Now that I think about it, I am pretty certain I was probably just sent a "like new" drone that was sent back from a user who saw all of the same issues I'm seeing like Monitor crashes/freezes in middle of RTH sequence, card crashes, still no complete fix for the horizon and chromatic aberration, transmission issues, forced situational RTH, STILL NO PLAYBACK as of SAT June 24th 2017.
As to what I can surmise, the DJI Phantom 4Pro is a great machine, works well, responds well, and perhaps because of this I see far superior results then to what I see with the P4Pro+. I'm not going to pile on any more then I already have done in this post, however like I said, I came through with my end of the bargain, paid for the drone, sent it back to get fixed when it had no reason fly so poorly when brand new. I realize you have a return policy of 7 days (which by the way is the most ridiculous thing I've ever heard). Basically this means that you want us to send back the drone before some of us can even activate it or receive capable firmware that DJI itself hasn't released. So plain and simple, my drone flies as well as the firmware lets it. It's in absolutely impeccable cosmetic shape, and it even has DJI Care to boot. So am I responsible for it never working to its full potential (or are you) and can I send it back and get my refund since I'm sick of waiting for firmware that gets rid of its numerous errors. I'll even pay the shipping No more RTH's with screen freezes, no more lousy 4k transmssion. Please issue refunds for those who want them
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