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Spark does not climb in Dronie mode
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6202 99 2017-6-24
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fans3c3673db
Captain
Flight distance : 786362 ft
United States
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I have the most current firmware according to DJI Assistant 2 (v01.00.0400) and my Spark does not climb in Dronie mode.  Any idea when a fix for this will be out?
2017-6-24
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DJI Natalia
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Flight distance : 318 ft

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Would you please connect the aircraft to a PC with Assistant 2 installed, then export the data from black box and the flight log?
Please upload it to Dropbox and post the link here, we'll help you analyze the data once receiving it, thank you very much!
2017-6-25
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Dji Randhawa
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Canada
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DJI Natalia Posted at 2017-6-25 02:36
Would you please connect the aircraft to a PC with Assistant 2 installed, then export the data from black box and the flight log?
Please upload it to Dropbox and post the link here, we'll help you analyze the data once receiving it, thank you very much!

Hi Natalia, my spark is also not gaining altitude while flying backward in dronie mode. Also in helix mode it drifts away from subject. Rocket and circle seems to work fine. I am going back and forth with dji support ( chat ) and they first told me to reinstall the app (dji go 4) on my note 4 and refresh the firmware (v01.00.0400) . So i did that and tried Dronie again. But it still didnt work. Again had a chat session with dji support. This time they told e to do compass calibration and IMU calibration and then again refresh the Firmware (v01.00.0400) and reinstall the app. So i did all that but still spark is not gaining altitude in Dronie. I have no idea what to do about that. Please help me or otherwise let me know whats the procedure of returning the drone or getting new one in replacement.
2017-6-25
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DJI Natalia
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Flight distance : 318 ft

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Dji Randhawa Posted at 2017-6-25 05:37
Hi Natalia, my spark is also not gaining altitude while flying backward in dronie mode. Also in helix mode it drifts away from subject. Rocket and circle seems to work fine. I am going back and forth with dji support ( chat ) and they first told me to reinstall the app (dji go 4) on my note 4 and refresh the firmware (v01.00.0400) . So i did that and tried Dronie again. But it still didnt work. Again had a chat session with dji support. This time they told e to do compass calibration and IMU calibration and then again refresh the Firmware (v01.00.0400) and reinstall the app. So i did all that but still spark is not gaining altitude in Dronie. I have no idea what to do about that. Please help me or otherwise let me know whats the procedure of returning the drone or getting new one in replacement.

I am so sorry to hear about your experience.
We are concerned much about your feedback and want to figure it out so you can enjoy flying.
Would you please do as what I mentioned above to export the data from black box and flight log via Assistant 2, then upload it to Dropbox so we can get it analyzed by engineers and let you know what happened?
2017-6-25
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QHovey
lvl.2
United States
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+1 to this issue. No climb in Dronie.
2017-6-27
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fans3c3673db
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After experiencing these same problems and noting a large percentage of responders on the forum have some sort of issue with Quickshot, why don't you guys just pull a couple Sparks off the shelf and go fly them yourselves and record your own fails.  I sent the Black Box folder zipped to tech support.  Your wanting something in Dropbox is totally foreign language to me...I go there and see nothing about building a link.  The problem in Quickshot is so prevalent you should be able to get the data yourselves!!!
2017-6-27
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quint7
lvl.3
Flight distance : 518455 ft
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I'm having the same problem. Does not climb in drones mode.
2017-6-27
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Dji Randhawa
lvl.1
United States
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DJI Natalia Posted at 2017-6-25 18:30
I am so sorry to hear about your experience.
We are concerned much about your feedback and want to figure it out so you can enjoy flying.
Would you please do as what I mentioned above to export the data from black box and flight log via Assistant 2, then upload it to Dropbox so we can get it analyzed by engineers and let you know what happened?

Hi Natalia, following is the link to dropbox with dji assistant blackbox file. Please have a look and let me know if this is the one you want. thanks



https://www.dropbox.com/s/nc0n2l ... 7_22-32-21.DAT?dl=0https://www.dropbox.com/s/nc0n2l ... 7_22-32-21.DAT?dl=0[/url]
2017-6-27
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Dji Randhawa
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DJI Natalia Posted at 2017-6-25 18:30
I am so sorry to hear about your experience.
We are concerned much about your feedback and want to figure it out so you can enjoy flying.
Would you please do as what I mentioned above to export the data from black box and flight log via Assistant 2, then upload it to Dropbox so we can get it analyzed by engineers and let you know what happened?

Dji Natalia, following is the link to black box file

https://www.dropbox.com/s/c4hbnc ... kboxExport.rar?dl=0
2017-6-27
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DJI Natalia
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Flight distance : 318 ft

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Dji Randhawa Posted at 2017-6-27 21:43
Dji Natalia, following is the link to black box file

https://www.dropbox.com/s/c4hbncwziiw4xjg/SparkBlackboxExport.rar?dl=0

Thank you very much, we checked the file, but we need the flight log for further analysis.
Please connect the aircraft to PC and run assistant 2, then click on "Data Upload"--"Confirm", choose the one which shows the issue that it does not climb, then export the log, appreciate your patience. F.png F2.png
2017-6-29
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quint7
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DJI Natalia Posted at 2017-6-25 02:36
Would you please connect the aircraft to a PC with Assistant 2 installed, then export the data from black box and the flight log?
Please upload it to Dropbox and post the link here, we'll help you analyze the data once receiving it, thank you very much!

Hi:

I'm having all the same problems with the quick shots like dronie, etc.

I got DJI Assistant 2 and try downloading the black box info so I could submit it.

I've only had like 20 flights and it spent about 30 minutes attempting to download the logs onto my computer. How long should it take. Otherwise, assistant seems to be working fine. But it was never finishing downloading the logs so I could submit them.

Please advise.

Thanks,

Q
2017-6-29
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DJI Diana
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quint7 Posted at 2017-6-29 19:41
Hi:

I'm having all the same problems with the quick shots like dronie, etc.

Please restart or re-install the DJI Assistant 2, then try it again. Normally, it does not take much time to export the black box data, but it may take longer to export the flight log.
2017-6-29
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DarkTangenT
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United States
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Hi
Iam having the same issue like others
DRONIE not gaining height

Circle and Rocket working fine. Havent tried HeliX yet.

Here are the logs:
https://www.dropbox.com/sh/eh3hb ... 6IqCiYL12uGUSa?dl=0
Please let me know once the resolution is available.
Thanks!!

2017-6-30
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Wingman05
lvl.2

United States
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I'm having the same problem. Does not climb in dronie mode.
2017-6-30
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J Beaker
lvl.2
Flight distance : 203 ft
United States
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Same issue.  DJI really needs to come up with a fix for this.  CS chat told me Android 7.0 isn't supported yet (although they advertise it as being supported).  Great drone so far, but should work as advertised.  
2017-6-30
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NigelS
lvl.2
Flight distance : 98 ft
Canada
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Same issue here. Won't gain altitude in Dronie and drifts off sideways in Helix modes. Have tried basic stuff, firmware and app reinstall . No change. Look forward to a fix.
2017-7-1
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R&L Aerial
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These new modes are a joke, caused me to crash twice so far, I would prefer 4k capabilities to the Jedi mind tricks any day.
2017-7-1
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Tviscomi
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R&L Aerial  Posted at 2017-7-1 06:58
These new modes are a joke, caused me to crash twice so far, I would prefer 4k capabilities to the Jedi mind tricks any day.

Hey the gesture modes work perfectly in the Spark promotional videos
2017-7-1
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R&L Aerial
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Tviscomi Posted at 2017-7-1 07:04
Hey the gesture modes work perfectly in the Spark promotional videos

I saw that, I wonder how many takes that took?? The crowd did look bored and tired.
2017-7-1
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Tviscomi
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R&L Aerial  Posted at 2017-7-1 07:02
I saw that, I wonder how many takes that took?? The crowd did look bored and tired.

I think they had Steven Spielberg's production company do the editing and possibly some CGI work.
2017-7-1
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Ken-W
Second Officer
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FWIW, I used Dronie today (connected Spark to my iPhone 6 Plus) and it flew back and climbed. It seems this behavior of not climbing might be a tad inconsistent
2017-7-1
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NigelS
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Flight distance : 98 ft
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any info on this issue?? Clearly it's a common problem?
2017-7-4
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Tviscomi
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NigelS Posted at 2017-7-4 06:12
any info on this issue?? Clearly it's a common problem?

I've read over on a more reliable forum that this issue has been submitted to the engineering team
2017-7-4
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Malakai_UK
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I hope so, was super close from my spark reversing into a bunch of trees when I managed to grab the controller and stop it. I set it to 10m for the dronie and it covered 40m before I realized it wasn't going to stop. I dread to think what would have happened if i was in a courtyard or smaller enclosed area, luckily i was in a open field surrounded by trees
They really need to fix it fast as the potential to either crash and damage the spark or worse, hurt someone is incredibly high, especially as its one of the selling points of the spark!! Now i have read more bad news about issues with helix and the other quickshots I'm weary to use them.
My confidence in letting the spark do its thing is slipping away quickly. My overall respect for DJI has slipped a fair bit when DJI gave the impression in its videos that selfies would be 12mp stills and they turn out to only be 2mp, then later change the manual to reflect this. Damn shame!
Hopefully these issues will be resolved in the next few FW updates but this Dronie issue needs fixing fast!
2017-7-4
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GIdoc
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90% of the time I do box around my face to take pic, it doesn't work.

And for circle and helix you need the space of like 3 football fields since the circumference is so wide that it makes it totally pointless. I have to cancel it everytime.
2017-7-4
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GIdoc
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Malakai_UK Posted at 2017-7-4 08:00
I hope so, was super close from my spark reversing into a bunch of trees when I managed to grab the controller and stop it. I set it to 10m for the dronie and it covered 40m before I realized it wasn't going to stop. I dread to think what would have happened if i was in a courtyard or smaller enclosed area, luckily i was in a open field surrounded by trees
They really need to fix it fast as the potential to either crash and damage the spark or worse, hurt someone is incredibly high, especially as its one of the selling points of the spark!! Now i have read more bad news about issues with helix and the other quickshots I'm weary to use them.
My confidence in letting the spark do its thing is slipping away quickly. My overall respect for DJI has slipped a fair bit when DJI gave the impression in its videos that selfies would be 12mp stills and they turn out to only be 2mp, then later change the manual to reflect this. Damn shame!

How did you set it for 10 meters??  You can set the distance?
2017-7-4
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GIdoc
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Add me to the list of the spark not climbing with dronie mode....
2017-7-4
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DJI_ChrisW
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+1 I'm also having this problem. No climb in dronie. Had to cancel before potentially striking trees!
2017-7-4
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insteadof
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I think all the confusion with both dronie and helix mode is because it goes really far back and doesn't climb very much.  

People expect it to go back 20 feet, but it will fly backwards hundreds of feet.  You really can't use it at all unless you're standing in front of a huge open field.  It's not useful for most conditions.  I already got mine caught in a tree before I found that out.  

Just look at how far back it goes with only a little increase in altitude! ...

Helix:
Dronie:


2017-7-4
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fans07aae7d8
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I'm also hiving this problem. it doesn't climb up.
2017-7-4
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Malakai_UK
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GIdoc Posted at 2017-7-4 12:15
How did you set it for 10 meters??  You can set the distance?

when you set it to quickshot mode, choose the quickshot type then tap the icon again and the distance comes up.
2017-7-4
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GIdoc
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Malakai_UK Posted at 2017-7-4 23:59
when you set it to quickshot mode, choose the quickshot type then tap the icon again and the distance comes up.

yeah, saw that. Thanks.  Mine still doesn't climb... just goes backwards.  and when I set it for 10 meters... it didn't stop at 10meters.  Something is jacked up.
2017-7-5
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Blackforce
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I tried dronie again tonight. Set to 10m. Pressed go. It went back and back. In the end I had to cancel it before it crashed into something. Certainly not like the demo here.

https://youtu.be/la4SCYrzrQ4
2017-7-5
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NigelS
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Flight distance : 98 ft
Canada
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Same problem with Dronie and Helix. Spent 2 mins on online chat with tech support and they confirmed it's not '"normal". It doesn't just go way back before it climbs. It's a 45 degree climb and if it's not then something's wrong. As they advised it's back in the box and on its way back to them via UPS. I certainly didn't get any sense that engineering is working on an update.  If you have this problem send it back.
2017-7-5
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fans5ebab6ef
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NigelS Posted at 2017-7-5 13:55
Same problem with Dronie and Helix. Spent 2 mins on online chat with tech support and they confirmed it's not '"normal". It doesn't just go way back before it climbs. It's a 45 degree climb and if it's not then something's wrong. As they advised it's back in the box and on its way back to them via UPS. I certainly didn't get any sense that engineering is working on an update.  If you have this problem send it back.

This has to be a software issue not a hardware issue as normal operation is fine, I'm not sending mine back and would eventually expect a fix along with the distance setting actually working too
2017-7-5
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NigelS
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fans5ebab6ef Posted at 2017-7-5 14:09
This has to be a software issue not a hardware issue as normal operation is fine, I'm not sending mine back and would eventually expect a fix along with the distance setting actually working too

I agree, but it seems that for many people the Intelligent flight modes work as advertised, so its not a software issue across the board. I don't see the sense in waiting for an eventual fix for this when they will replace it no charge. I'll gladly keep sending them back on their dime until I get one that works.
2017-7-5
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Supong
Second Officer
Thailand
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Well... Dronie works for me. It does fly backward and goes up high depending on the initial angle between Spark and Me.

See this.

2017-7-5
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Dragonfly47
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I'm wondering if this is an Android problem related to the new Dji software. Has anyone seen this with iOS?
2017-7-6
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evrylttlthng
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Dragonfly47 Posted at 2017-7-6 08:08
I'm wondering if this is an Android problem related to the new Dji software. Has anyone seen this with iOS?

I've had this issue on iOS - Dronie doesn't climb and just keeps going back without stopping.
2017-7-6
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Bertybassett
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same here just goes back no climbing.  Do you still need log files?

And I'm on iOS latest 10.3.2 ipad mini 4 128gb wifi.

2017-7-6
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