evilsoya
lvl.1
Belgium
Offline
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DJI Mindy Posted at 2017-7-17 00:06
I'm sorry that I fail to reply your message in time because of holiday.
We sincerely apologize for the trouble caused. I have forwarded your issue to appropriate team to look into. I'm afraid the drone will still need to be sent in again, we will have someone to contact you very soon after review, please wait patiently.
I mean, this time I expect a WORKING new drone shipped to me right away like some other customers had the chance to receive.. So do I need to open a new case and send it again? I left my Spark in Houston, TX with a friend since I am in Belgium for several months. It's such a hassle, like I preordered the Spark and now I have to go through all this wait. Honestly, it wasn't worth it considering the 699$ price tag.. Doesn't give me much trust in your brand. QC or products defects at launch happen but warranty repair and flight tests SHOULD provide a 100% guarantee that the product you ship back to your customer is WORKING. I'm very patient but god don't neglect your customers like that especially when they are first-time customers. |
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