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Software Nightmare! Please Help!
1126 31 2017-6-28
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ClearBluePhoto
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After the previous update I have lost the button to remove the data overlay from the HDMI output.  I have a contract next week were I will be providing a live camera stream for a show that will have over a million visitors (at the show, not including television viewers) and I cant do it with the data showing on the screen.  DJI's help line has been zero help and don't seem to care.  Dji assistant doesn't recognize the controller and the ability to downgrade the controller in the software (via the top hat) is not working.  This glitch will negate months of work and result in significant income loss so I'm a bit panicked.  If anyone has the previous controller .bin files that I can use to manually downgrade the controller it would be much appreciated.  

I have tried everything else in an attempt to downgrade and it has not worked.  I can downgrade the drone but not the controller or software.

DJI Phantom 4 Pro +
2017-6-28
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Have you tried preforming the factory data reset within the screen itself via the backup & reset option?
2017-6-28
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ClearBluePhoto
lvl.3
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Canada
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I did but it does not downgrade the software and the OSD switch did not re appear.  
2017-6-28
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DJI Mindy
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ClearBluePhoto Posted at 2017-6-28 11:18
I did but it does not downgrade the software and the OSD switch did not re appear.

I have PMed you, please check.
2017-6-29
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DJI Mindy
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I have provided you the solution, please check the PM, if there is any further problem, please keep me updated.
2017-7-1
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ClearBluePhoto
lvl.3
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Canada
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This is great, thanks Mindy, very much appreciated!!
2017-7-8
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DJI Mindy
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ClearBluePhoto Posted at 2017-7-8 11:26
This is great, thanks Mindy, very much appreciated!!

You are very welcome, please let us know if you need further assistance. We are always here.
2017-7-9
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atamant
lvl.1
Flight distance : 161696 ft
Russia
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DJI Mindy Posted at 2017-7-9 21:25
You are very welcome, please let us know if you need further assistance. We are always here.

May I receive the solution of this problem too?
2017-7-16
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walper
lvl.2
Flight distance : 776460 ft
Bosnia and Herzegovina
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I need solution too ,  plz send me
2017-7-16
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DJI Mindy
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atamant Posted at 2017-7-16 03:33
May I receive the solution of this problem too?

We will release new firmware very soon, would you mind waiting a moment? Thanks for your understanding.
2017-7-17
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DJI Mindy
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walper Posted at 2017-7-16 08:52
I need solution too ,  plz send me

New firmware will be released very soon, we would highly appreciate if you could just wait for a moment.
2017-7-17
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DJI Mindy
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ClearBluePhoto Posted at 2017-7-8 11:26
This is great, thanks Mindy, very much appreciated!!

I have PM you, please check at your most convenience.
2017-7-17
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atamant
lvl.1
Flight distance : 161696 ft
Russia
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DJI Mindy Posted at 2017-7-17 00:09
We will release new firmware very soon, would you mind waiting a moment? Thanks for your understanding.

It is very good news!) Thanks!)
2017-7-17
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fans8c475d3f
lvl.1
Poland
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DJI Mindy Posted at 2017-7-9 21:25
You are very welcome, please let us know if you need further assistance. We are always here.

May I receive the solution of this problem too?
2017-7-17
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DJI Mindy
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fans8c475d3f Posted at 2017-7-17 22:26
May I receive the solution of this problem too?

New firmware will be release recently, could you please wait for several days? We appreciate your patience.
2017-7-17
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fans8c475d3f
lvl.1
Poland
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DJI Mindy Posted at 2017-7-17 22:45
New firmware will be release recently, could you please wait for several days? We appreciate your patience.

I have an assignment to work with HDMI, OSD makes it difficult for me to work.May I receive the solution of this problem too?
2017-7-17
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DJI Mindy
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fans8c475d3f Posted at 2017-7-17 23:34
I have an assignment to work with HDMI, OSD makes it difficult for me to work.May I receive the solution of this problem too?

I sent you PM, please check.
2017-7-17
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AdrianoGosy
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Brazil
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DJI Mindy Posted at 2017-7-17 23:52
I sent you PM, please check.

Please, send me it's file to.
adrianogosy@gmail.com
P4Pro+
2017-7-18
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DJI Mindy
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AdrianoGosy Posted at 2017-7-18 13:00
Please, send me it's file to.

P4Pro+

Adriano, the internal firmware of RC is not perfect at the moment, we suggest to wait for the release of the official version, could you please wait for several days?
2017-7-18
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Anthony Link Me
lvl.2
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France
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how many days we are all waiting since weeks ... we all lost works do you understand that. its a shame.
2017-7-20
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Anthony Link Me
lvl.2
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France
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DJI Mindy Posted at 2017-7-18 22:16
Adriano, the internal firmware of RC is not perfect at the moment, we suggest to wait for the release of the official version, could you please wait for several days?


how many days???  we are all waiting since weeks ... we all lost works do you understand that. its a shame
2017-7-20
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DJI Mindy
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Anthony Link Me Posted at 2017-7-20 00:36
how many days???  we are all waiting since weeks ... we all lost works do you understand that. its a shame

I have sent you a PM, please have a look.
2017-7-20
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KEDDK
Captain
Flight distance : 1133038 ft
Denmark
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DJI Mindy Posted at 2017-7-20 00:51
I have sent you a PM, please have a look.

Hi DJI Mindy

May i please ask why half of the world need to supply DJI with contact information to get help in PM's?
Same kind of 'secret' solutions have been seen over and over again in differetn threads, see tex. http://forum.dji.com/thread-76157-1-1.html

DJI have serious problems due to forced upgrades affecting a loot of users all over the world!

If there is a solution, please post instructions and provide a link to files/firmware needed to fix our problems.

Thanks, KEDDK

2017-7-22
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DJI Mindy
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KEDDK Posted at 2017-7-22 11:08
Hi DJI Mindy

May i please ask why half of the world need to supply DJI with contact information to get help in PM's?

KEDDK, our engineers are working hard on solving the problem rather than leave it alone and just help several customers.  
Like the question in this thread, new version will be released very soon, but a few customers are urgent for working, it's a temporary method.
We are aware of the issue and is trying to get it sorted, really sorry for the trouble caused, and thank you for your understanding,
2017-7-22
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Fabio Mora
lvl.1
Flight distance : 1730722 ft
Brazil
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I think it's a shame what DJI is doing with buyers of the Phantom 4 Pro PLUS model.

The Phantom 4 Pro PLU Model is the most expensive of the Phantom line and they are not giving the necessary support.

In the last upgrade disappeared the option to enable or not the OSD, had a button in the application for this and after the last update this disappeared.

I lost some jobs because of this and DJI does not know how to correct this problem.

This screen that comes with Phantom 4 Pro PLUS SKYCRISTAL, does not allow to install other applications and not times the same update of who bought without the screen

HELPPPPPPPPPPP
2017-7-28
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DJI Mindy
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Fabio Mora Posted at 2017-7-28 06:21
I think it's a shame what DJI is doing with buyers of the Phantom 4 Pro PLUS model.

The Phantom 4 Pro PLU Model is the most expensive of the Phantom line and they are not giving the necessary support.

I have sent you PM, please check.
2017-7-31
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KEDDK
Captain
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Denmark
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DJI Mindy Posted at 2017-7-31 01:55
I have sent you PM, please check.

It this some kind of joke, what's going on here?

Please post the solution to solve those problems, we are many who has payed the same amount for our DJI prodcuts as the one claiming ot have looses as result of those problems, why can't we have our problems solved please?

2017-8-1
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DJI Mindy
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KEDDK Posted at 2017-8-1 14:12
It this some kind of joke, what's going on here?

Please post the solution to solve those problems, we are many who has payed the same amount for our DJI prodcuts as the one claiming ot have looses as result of those problems, why can't we have our problems solved please?

Can you see the PM I sent to you?
2017-8-1
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KEDDK
Captain
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DJI Mindy Posted at 2017-8-1 20:30
Can you see the PM I sent to you?

Reply

Yes thank you.
But this does not change my point that it is wrong to not post solutions in the public and let us, the users, your customers to decide if they dare to try and fix or not.

Another thing is, not sure about the HDMI OSD but many of my AC's strange behavior started after a RC reset to default in order to get map download to work after the late june upgrade.
Everything but the map download was fine for some weeks until the Factory Reset of RC. :-/
2017-8-5
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DJI Mindy
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KEDDK Posted at 2017-8-5 08:27
Reply

Yes thank you.

KEDDK, I understand how you feel, complaint accepted. We are sorry for the unfortunate experience with our products.
The new firmware of P4P+ will be released recently, the map issue will be fixed, we apologize for the delay, please note the release in our website.
2017-8-6
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Joe.cowell320
lvl.1
United Kingdom
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Hi DJI Mindy, I have had a problem with updated firmware on both my P3 and P4. the p4 I can only fly blind - no video contact. The P3 pro following forced up-date (which I have done numerous times) I can't do anything with as will not allow any info to be installed, I have been waiting for new update since beginning of July. I have jobs to do and in danger of losing customers - getting desperate!!! PLEASE HELP.
2017-8-10
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DJI Susan
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Joe.cowell320 Posted at 2017-8-10 02:46
Hi DJI Mindy, I have had a problem with updated firmware on both my P3 and P4. the p4 I can only fly blind - no video contact. The P3 pro following forced up-date (which I have done numerous times) I can't do anything with as will not allow any info to be installed, I have been waiting for new update since beginning of July. I have jobs to do and in danger of losing customers - getting desperate!!! PLEASE HELP.

Joe, are the firmware update successful? According to your description, I do not think your issue is related with firmware update. For the live video, I would recommend you check whether the firmware of aircraft and controller matched and then link RC again.  
2017-8-10
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