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Synchronising flightrecords iOs and Android - missing records
863 12 2017-6-28
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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Since the android app crashes during flights I'm switching to iOs device (iPad 4 Mini).

I synchronised all flightrecords that were present on my Android device, installed DJI Go 4 on iPad, logged in on my account and synchronised flight records. Most of them show up, only the flight records from last week are not available on iPad (on Android device they are there!).

How do I get ALL flight records from Android device on iPad?

I also noticed that flight distance on forum is also not updating anymore...



2017-6-28
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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Android device...
Screenshot_20170628-212836.png
2017-6-28
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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iOs device...
Bestand 28-06-17 21 35 43.png
2017-6-28
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sundance87
lvl.2
Flight distance : 423848 ft
Switzerland
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Have the same issue: I'm missing two flights on my iOS device.
First I thought it was because my iOS device is an old iPhone 4S but apparently I'm not the only one.
2017-6-29
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Bekaru Tree
Captain
Flight distance : 14833015 ft
South Africa
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got similar problem also - except mine is not updating at all. when i sync it shows syncing in process to 100% then tells me records are synced - but is not updating on forum- let me know if you guys come right
2017-6-29
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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Since friday I have contact with DJI Support via DJI.Zendesk

Getting a little frustrated of the fact that there are not many people there with a little knowledge of the English language...

- First they tell me to use a supported device: both Samsung S6 & iPad 4 Mini are supported devices...
- Then they tell me to simply remove app, reinstall en synchronise again: removed app from iPad, re-installed it and synchronised... I only get 58 from 66 flightrecords!
- Format SD-Card: Sure, where do I find a SD-card in a S6 or iPad 4 Mini?  There is no SD-Card...
- Copy flighrecords to computer and send them to us via Google Drive:  I did and then they asked what the problem is:  58 flightrecords on iOS, 66 on Android!
- "we are glad your problem is resolved"...
- ABSOLUTELY NOT -
- Then they advice me to fly the drone in another place, that there maybe problems with GPS signal and maybe magnetic interferance: asked them what this has to do with synchronising flighrecords????

At last is asked politely to assign my ticket to someone with a little knowledge of English...
2017-7-12
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Ex Machina
Captain
Flight distance : 1733494 ft
United States
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Mari Posted at 2017-7-12 10:43
Since friday I have contact with DJI Support via DJI.Zendesk

Getting a little frustrated of the fact that there are not many people there with a little knowledge of the English language...

The language barrier is pretty huge. I've found that you have to keep repeating yourself, restating the problem in different ways until the translation software I assume some are using makes sense, or you get a person with more command of the language.
2017-7-12
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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... long struggle to get them to understand what the problem is... still not sure they understood but they said they will have a look at it with next update of the app...
2017-7-19
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marklyn59
First Officer
Flight distance : 395072 ft
United States
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Mari Posted at 2017-7-19 12:08
... long struggle to get them to understand what the problem is... still not sure they understood but they said they will have a look at it with next update of the app...

I'm having the same issue. I started off using android phone, have about 25 flight records there.  Then I got an iPad mini 4 and only the new flight records that were created using the mini are showing up (with the exception of only 1 flight record that is on the android!?!?)  So I've tried the same thing you've tried, nothing.
The android shows all flight records in the cloud.  I would like to think the mini 4 should be able to grab them and download them.  Frustrating is the word of the day.
2017-7-19
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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It seems they finaly fixed it... I have just installed the latest update (4.1.14) of the app on my iPad... 70 flightrecords on Android, 70 flightrecords on iOS...  just a few meters in distance differ...

Distance on forum isn't up-to-date...
2017-7-26
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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As you can see... flightrecords are ok now...
2017-07-26 22.43.59.png
2017-07-26 22.44.43.png
2017-7-26
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alex_markov
Captain
Flight distance : 10775673 ft
Bulgaria
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good news, hope everything else works ok ;)
2017-7-26
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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Did some flying... everything seems to function as it should...
2017-7-30
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