Mari
Second Officer
Flight distance : 1308780 ft
Netherlands
Offline
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Since friday I have contact with DJI Support via DJI.Zendesk
Getting a little frustrated of the fact that there are not many people there with a little knowledge of the English language...
- First they tell me to use a supported device: both Samsung S6 & iPad 4 Mini are supported devices...
- Then they tell me to simply remove app, reinstall en synchronise again: removed app from iPad, re-installed it and synchronised... I only get 58 from 66 flightrecords!
- Format SD-Card: Sure, where do I find a SD-card in a S6 or iPad 4 Mini? There is no SD-Card...
- Copy flighrecords to computer and send them to us via Google Drive: I did and then they asked what the problem is: 58 flightrecords on iOS, 66 on Android!
- "we are glad your problem is resolved"...
- ABSOLUTELY NOT -
- Then they advice me to fly the drone in another place, that there maybe problems with GPS signal and maybe magnetic interferance: asked them what this has to do with synchronising flighrecords????
At last is asked politely to assign my ticket to someone with a little knowledge of English... |
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