fansc4c4f5b3
lvl.1
Flight distance : 1325 ft
United Kingdom
Offline
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I've suffered at the hands of this issue last week.
On 28 November, my cheeky little Spark decided to Fly Away, after the RC Remote disconnected on me during a flight. I was 'cautiously' flying in ATTI (which I seem to have to do a lot living near Heathrow Airport) but then lost connection to the aircraft within 45seconds of taking off. The Spark was directly above me, then when the connection had dropped, it started to fly off in a random direction. I frantically tried to reconnect the RC Remote by turning it off and on again, but this did nothing. (I was connected to the Remote using my iPhone 5S and wifi) I pressed the RTH button, but as it was in ATTI mode, it hadn't updated it's Home Location, and also GPS signal was weak.
I gave chase, or as much as I could as it flew over a housing estate. Then I lost sight of it and it never came back. :-(
I tried the 'Find My Drone' options, and nothing was happening. I searched the area where I thought it may have landed and couldn't find it. It's been a week now, and I've lost hope of getting it back, and to make matters worse, DJI have examined my Flight Record and determined that the Spark behaved 'as it would normally behave in ATTI mode' meaning this incident is NOT a warranty issue. They are not going to replace my drone.
Well thank you DJI. Thank you for reassuring me that my £500 State-of-the-art hardware has NOT malfunctioned and that I should have expected it to fly away whenever it felt like it. Thank you.
I'd also like to point out that their analysis of this incident was purely based on the flight record, which lasted only as long as the RC Remote was connected to the Spark. (48seconds) They did not take into account that once the connection was terminated, the Spark then started to fly away. (The weather conditions were calm, and it was quite cold, so I don't see it being an overheating issue) They also ignored the fact that the Remote lost connection to the Spark in the first place.
I wish I could test out better methods for connection, or try flying in 2.4GHz mode, but I have no Spark anymore.
Has anyone else had 'great' customer service from DJI that they'd like to share? |
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