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Maps not showing in GO App
13562 34 2017-6-29
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fansa27cb1bc
lvl.2
Flight distance : 35833 ft
United States
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Any help with why my maps won't show in the Go app.  I have a mini ipad with a wifi connection and they have always worked in the past.  I did take the latest Go update.
2017-6-29
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pasaytenpete
lvl.4
Flight distance : 47346 ft
United States
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Try uninstall and re-install.
2017-6-29
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DJI Diana
Administrator
Flight distance : 2408 ft

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Have you tried to restart or reinstall the APP? How is it going?
2017-6-30
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fansda60a3a1
New
Flight distance : 108 ft
United Kingdom
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hi ive just updated the firmware and iam having the same problem. i've deleted the go app and reinstalled it but I still can't get the map on the screen. can any one help
2017-6-30
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Eric13
Captain
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Germany
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Have you guys tried the option in the app: "Cache Map in the Background"?
2017-6-30
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mhoppes
lvl.3
Flight distance : 141302 ft
United States
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Where is that option?

My maps aren't even loading (to be cached) even with a good WiFi connection.  This is on the Phantom4Pro.
2017-7-1
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RhodyPhantom
lvl.2
United States
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I'm having the same problem with my P3P. I noticed last week that my app RTH wasn't working and I couldn't update my home point manually without getting a warning message saying it wasn't updated... so I updated the app to the newest version and now my maps are gone, in addition to my previous problem. "Cache maps in background" has always been selected and I'm using a cellular iPad mini 2...
2017-7-1
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stevewim44
New
Flight distance : 108 ft
United Kingdom
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Ive tried all these options and I still can't get the Map to come up. This all started when I updated the firmware. I've been through all the options and drawn a blank. Has anyone else had this problem since they updated the latest firmware. Please they must be someone out there, I don't fancy flying without any maps. Steve
2017-7-2
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Eric13
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mhoppes Posted at 2017-7-1 13:30
Where is that option?

My maps aren't even loading (to be cached) even with a good WiFi connection.  This is on the Phantom4Pro.

That option is in the app for iOS.
Anyone here, please:  Always tell which system you are on - Android or iOS.
2017-7-2
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sky wombat
Captain
Flight distance : 484160 ft
Australia
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if you check out other Forum threads you'll see it's pretty common since the last update and also a bit hit & miss like sometimes they are there and next time not. Pretty frustrating.
2017-7-2
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jackiedh
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QUOTE+I'm having the same problem with my P3P. I noticed last week that my app  RTH wasn't working and I couldn't update my home point manually without  getting a warning message saying it wasn't updated... so I updated the  app to the newest version and now my maps are gone, in addition to my  previous problem. "Cache maps in background" has always been selected  and I'm using a cellular iPad mini 2...




Since the latest DJI GO Update for the Inspire 1 etc. I am no longer getting the MAPS loading on any of my IPADS--IPAD Mini 4-IPAD PRO 9.7 on my new IPAD PRO 10.5--  If I delete the App and reinstall it they are there-next time I go to use the App they are gone no maps--I have the Maps casched in the background in the App and I have WIFI and Cellular available--Happens every time!!  Any one else seeing this or have any suggestions how io remedy it?

Ken or ED?  

Thanks  Jack
2017-7-2
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Astrojul
lvl.3
Flight distance : 368186 ft
United States
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Same here, no maps. I have the iPad mini 2 and the App got updated to 3.1.12. My iPhone has the old version and still works fine. Why are they messing with perfectly working Software. Leave the stupid system alone. Stop updating, every update there is a problem.
I will call the support on Monday, It seems that nobody knows how to fix this.
2017-7-2
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Eric13
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Astrojul Posted at 2017-7-2 15:21
Same here, no maps. I have the iPad mini 2 and the App got updated to 3.1.12. My iPhone has the old version and still works fine. Why are they messing with perfectly working Software. Leave the stupid system alone. Stop updating, every update there is a problem.
I will call the support on Monday, It seems that nobody knows how to fix this.

"I will call the support on Monday, It seems that nobody knows how to fix this. "

Don't ruin the first day of your week! The support people don't have a clue.
It'll just leave you more frustrated.
2017-7-2
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jackiedh
First Officer
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Eric13 Posted at 2017-7-2 15:25
"I will call the support on Monday, It seems that nobody knows how to fix this. "

Don't ruin the first day of your week! The support people don't have a clue.

DJI needs to address this issue..

I have tried every scenario I can think of with no luck---

Jack


2017-7-4
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ChadAustin
lvl.4
United States
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Folks- I've been having the same issue... I use an iPad Air 2.

I finally just uninstalled DJIGo and reinstalled it.

Maps are working again.

DJI Go Figure. LOL (hope this helps someone else out there having the same issue).
2017-7-8
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jackiedh
First Officer
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jackiedh Posted at 2017-7-4 08:17
DJI needs to address this issue..

I have tried every scenario I can think of with no luck---

Still having the same problems with my 3 IPADS --

Have to reinstall the app every time I want to use DJI go to fly my Inspire 1!!

What to do??

Jack
2017-7-17
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fans83467363
lvl.3
Flight distance : 463812 ft
Canada
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Same issue here runnin latest and greatest of firmware and go as I'm new to this . I've had some great flights and I'm totally hooked! Only issue I've had is this extremely frustrating "grey map" issue on iPad Air 2 every time I exit camera view I have to reinstall go to get maps back.  Guess we just wait for fix and keep reinstalling go countless times ?
2017-7-17
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fansb8dfbb92
lvl.1
United States
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Same here. Just  a gray screen unless I reload. Then it will work for a flight or 2. It messed my Mini 3 up so bad I had to call Apple support to unlock my pad. It shut down all my location apps. Ended up having to do a complete restart of my pad which in turn I lost all my flight records. They really messed it up this time. Everything was fine till I did updates on controller, P3P and the Go app. I ended up goin and buying Litchi just so I have a map with home marked on it. I was told by DJI it  could be weeks before they come up with a patch to fix.... Just great.. Not happy that I lost 2 years of flight records.
2017-7-17
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jackiedh
First Officer
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fans83467363 Posted at 2017-7-17 15:58
Same issue here runnin latest and greatest of firmware and go as I'm new to this . I've had some great flights and I'm totally hooked! Only issue I've had is this extremely frustrating "grey map" issue on iPad Air 2 every time I exit camera view I have to reinstall go to get maps back.  Guess we just wait for fix and keep reinstalling go countless times ?

DJI What are you doing to address this?

Jack
2017-7-18
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jackiedh
First Officer
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fansb8dfbb92 Posted at 2017-7-17 16:56
Same here. Just  a gray screen unless I reload. Then it will work for a flight or 2. It messed my Mini 3 up so bad I had to call Apple support to unlock my pad. It shut down all my location apps. Ended up having to do a complete restart of my pad which in turn I lost all my flight records. They really messed it up this time. Everything was fine till I did updates on controller, P3P and the Go app. I ended up goin and buying Litchi just so I have a map with home marked on it. I was told by DJI it  could be weeks before they come up with a patch to fix.... Just great.. Not happy that I lost 2 years of flight records.

DJI Helloi!!!

Jack
2017-7-18
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fans3eadcff7
lvl.1

United Kingdom
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I upgraded from 3.1.11 where it was working all fine. Latest version 3.1.13 don't work causes app to crash, I've contacted dji who say there looking into it but that was two weeks ago. The only fix they say was to recycle device ( in other words power down) restart turn on flight mode and turn off wifi. You can still see cam but no maps
2017-7-18
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fans83467363
lvl.3
Flight distance : 463812 ft
Canada
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Seems that maps stay cached as long as u don't open camera view on go app start screen while connected to wifi . If wifi is connected the screen goes gray and u have to delete and reinstall go app
2017-7-20
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fans83467363
lvl.3
Flight distance : 463812 ft
Canada
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Had to reload app 10 times before I figured it out hope fix comes soon!!
2017-7-20
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fansa7a59c81
New
Australia
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Astrojul Posted at 2017-7-2 15:21
Same here, no maps. I have the iPad mini 2 and the App got updated to 3.1.12. My iPhone has the old version and still works fine. Why are they messing with perfectly working Software. Leave the stupid system alone. Stop updating, every update there is a problem.
I will call the support on Monday, It seems that nobody knows how to fix this.

Have the exact same problem here in Australia
2017-7-21
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Siambuddhas Gro
First Officer
Flight distance : 116926 ft
Singapore
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uninstall.........clear the folders which was made inside your handsets/tab.......reinstall........
unistall app........delete folders which was made previously version inside ur handset/tabs.... clear /Wipe partition cache (andriod) and reinstall app........
2017-7-21
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jackiedh
First Officer
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fansa7a59c81 Posted at 2017-7-21 21:06
Have the exact same problem here in Australia

Hey DJI what are you doing about these issues??

Jack
2017-7-23
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fans29fd0e5c
lvl.2
Canada
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jackiedh Posted at 2017-7-23 08:10
Hey DJI what are you doing about these issues??

Jack

With iOS, Uninstall DJI Go App from your tablet and search for it again in App store and re-install. The map should reappear again as normaly. That's what I did.
Also, with the new update, make sur to check all your set up as the altitute because the new update drop ALL distance to 0 meters setting, return home set up and maximum flight set up!!!!
Good luck.
2017-7-27
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fans29fd0e5c
lvl.2
Canada
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Yep that's the map i am talking about. Your app look working good.
2017-7-28
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fans29fd0e5c
lvl.2
Canada
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quadpilot Posted at 2017-7-28 07:54
yes it was showing on the version before the update and also on the latest update
that i did.. new to all this what is the map used for, and what does it do, and how does it work?
sorry for the stupid question any help and advice would be nice

With the maps, your are able to see first your position and after the line from your departure to where your are when your drone is in the sky. This helps you when you want to come back home. Using your map, you can see a line indicating all your movement and from this infomation, heading where you want to go. In other words, if you don't have a map and lose eye contact of your drone, it could be very difficult to fly not knowing what is your direction/position. Without a map, you can fly but make sure to always have your drone in eye contact view otherwise, you can always hit the button Return Home and the drone will come back by itself. But First before flying, make sure you set your altitude hight enought because if this option is set to low, your drone could hit trees or other object while coming back at home on Return Home mode. Yes, the map is very important...
2017-7-28
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rudyasho
lvl.4
Flight distance : 546171 ft
Indonesia
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downloaded offline maps  in dji go 4 app
2017-7-28
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fans29fd0e5c
lvl.2
Canada
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quadpilot Posted at 2017-7-28 11:27
right ok now i see how useful it is going to be to track the phantoms movements
i see i can use a street/road view and satellite view .does it show which way the quadcopter is facing
thanks again for you help

Yes absolutely. The GREEN point indicate your HOME POINT and the BLUE ARROW is showing your aircraft pointing in a direction when it's in movement. I prefer the street view mode but this is your choice.
2017-7-29
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CPR-SouthMount
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United States
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[00014860]========== remo-con disconnect. boot(15) ============
[00014937]Packet [C:\P3X_FW_V01.11.0020.bin] detected, card sn [0x30ce0798].
[00015007]Packet upgrade start...

[00015084]Packet checking...
[00015163]Packet vlink 01.11.0020 <-> 01.11.0020.
[00015270]Done.

[00015343]Version checking[1]...
[00015458][03 06][00] v2.4.20.50 -> v2.4.20.50
[00015578][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015666][04 00][00] v1.48.0.0 -> v1.48.0.0
[00015823][11 00][00] v1.8.0.0 -> v1.8.0.0
[00015981][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00016054][11 01][00] v1.8.0.0 -> v2.0.0.33
[00016187][12 00][00] v1.12.0.0 -> v1.12.0.0
[00016338][12 01][00] v1.12.0.0 -> v1.12.0.0
[00016448][12 02][00] v1.12.0.0 -> v1.12.0.0
[00016572][12 03][00] v1.12.0.0 -> v1.12.0.0
[00029148][15 00][00] device not detected.
[00029288][17 00][00] v1.1.1.7 -> v1.1.1.7
[00029453][17 01][00] v1.0.2.7 -> v1.0.2.7
[00029538][19 00][00] v255.255.255.254 -> v1.0.8.96
[00029608][01 00][00] v1.32.5432 -> v1.32.5432
[00029681][01 01][00] v1.32.5432 -> v1.32.5432
[00042251][08 00][00] device not detected.
[00042360][09 00][00] v4.1.0.0 -> v4.1.0.0
[00042433]Packet upgrade failed at version checking.


Someone help me please!
I have it where it says that i have the latest firmware in the app, however I get no video transmission signal and the camera still takes pictures i just cant see what i am taking pictures off! Help!



2017-7-29
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djiuser_jy0PXgV
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United States
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+1 same issue here, and I am also using running Ver. 4.1.5 on Gen2 iPad mini
2017-7-31
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Tsendayush
lvl.1
Flight distance : 1681900 ft
Mongolia
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Hello. When be able to download maps of Mongolia? Maps of Mongolia not available on offline maps of doing go 4 app.
2017-11-15
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fansa1fc5fee
Second Officer
Flight distance : 822543 ft
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ok so I have a iPad Pro data 2017 model I bought just so I can have the map with no internet connection and so far no luck.  If I have wifi I am fine but without it doesn't work.  This drives me nuts as I spent extra bucks to have this gps on the iPad.  any solutions let me know.  I have uninstalled reinstalled the whole thing.
2018-2-14
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