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DJI's customer service is getting worse
451 6 2017-6-30
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fans6fe4a4a6
Second Officer
Flight distance : 308642 ft
United States
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DJI your customer service is getting worse if you can believe that. If you didn’t put out products that have not been properly checked for quality you would have a small amount of repairs and you would be able to take care of your customers properly. I am so frustrated with your after sails customer service. I purchased an Inspire 2 with the X5S camera. I even purchased the DJI Care Refresh. The Inspire 2 came with missing the spare DJI 1550T Quick Release Propeller Mounting Plates and the red props are very loose even when locked down. I made a case regarding this CAS-681363-R9H7S6 on or about the date of 6/1/17. I have made several attempts to inquire about the status of my case and always get the same excuse of how DJI is sorry for my inconvenience and that my case would be escalated and that I would be receiving feedback in a few days. Excuse after excuse. DJI is it too much to ask after spending thousands of dollars on your products that you give your customers what they paid for. Sad Sad very disappointed customer.
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2017-6-30
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DJI Thor
Administrator
Flight distance : 13602 ft
Offline

Sincerely sorry for the difficulties you're experiencing. I’ve informed this case to the management, will be following up with you as soon as possible, thanks for your understanding.   
2017-7-1
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fans6fe4a4a6
Second Officer
Flight distance : 308642 ft
United States
Offline

DJI Thor Posted at 2017-7-1 00:10
Sincerely sorry for the difficulties you're experiencing. I’ve informed this case to the management, will be following up with you as soon as possible, thanks for your understanding.

Thank you Thor ill be waiting.
2017-7-1
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Angela shirley
Banned

United States
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Tip: the author has been banned or deleted automatically shield
2017-7-1
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Wolfman
Second Officer
Flight distance : 405659 ft
Australia
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Hi Fans

.....have you tried uninstalling and re-installing the Go App? That usually fixes everything DJI related!

Good luck, hope you get a resolution.

Regards Wolf
2017-7-2
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fans6fe4a4a6
Second Officer
Flight distance : 308642 ft
United States
Offline

Still waiting nothing yet!
2017-7-7
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fans6fe4a4a6 Posted at 2017-7-7 19:02
Still waiting nothing yet!

Local repair team is working on it, we care much about your concern, we will have someone to contact you and ship it out very soon, thank you for your patience.
2017-7-10
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