network unavailable, check your internet connection
Does anyone know when this problem is solved?

network unavailable, check your internet connection

You're having it too?  This is rediculous.  

Is there another Quad with characteristics of the DJI?  I'm increasingly happy with the flight and camera - when it works.

But these issues with the flight system are rediculous and will kill my business if I can't fly when I need to.

I'm ready to return this thing and get something else - but so far I haven't found anything as good as the Phantom.

Same problem here.. no connection possible since almost 12h

AlexP. Posted at 2017-7-2 07:47
Same problem here.. no connection possible since almost 12h

Does someone of the DJI Experts work in this moment. Or they are sleeping?

wasted a whole day trying to log on no maps on my screen is this caused by the internet problem

Yep, I'm having the same problem for the last hour or so time now is 17:50   02/07/2017. Connected ok to my home network, but the unit goes straight into the log in screen and says no network available having enterd the correct log in info.

I was hoping to get out while the weather was good, now I'm stuck, until they sort the problem out!

No, but I sent a request to DJI, but they are not on line until Monday 3rd!

Hai, same here... similar problem today . phone & samsung tab ....
I tried @samsung tab....just restart the tablet. and is working
,,,@ phone i tried reinstall the dji go app without restating the phone. and is working again too....



May be you can try this method... just restart phone / tab ...or reinstall the app.
Sorry for bad english.

ollie

fans48d81f5e Posted at 2017-7-2 09:24
Hai, same here... similar problem today . phone & samsung tab ....
I tried @samsung tab....just restart the tablet. and is working
,,,@ phone i tried reinstall the dji go app without restating the phone. and is working again too....

I have the proplus ....  I tried to restart the remote control and the builtin monitor for several times: always the same: "network unavailable, check your internet connection"... its frustrating

Sorry i forgot. this is P4pro forum..... My drone si P3pro..... but i think the problem is the same...sorry about that

same problem

I am having the same problem. I had to reset the controller as the last firmware update killed the UK maps and only allowed China maps. When I tried to reload DJI go. The same message. I have full 20/20 connectivity! Help!!!!

I cannot fly my drone as I have to first sign in! That's ridiculous! And that doesn't work as I get a network unavailable error. No problem with my internet connection. Are the DJI servers down or what?? It's a perfect weather now and tomorrow raining so I am really frustrated. I've tried to reboot, factory reset etc. and no luck. I've got the Phantom 4 PRO+ with the built-in screen.

Samza Posted at 2017-7-2 10:35
I cannot fly my drone as I have to first sign in! That's ridiculous! And that doesn't work as I get a network unavailable error. No problem with my internet connection. Are the DJI servers down or what?? It's a perfect weather now and tomorrow raining so I am really frustrated. I've tried to reboot, factory reset etc. and no luck. I've got the Phantom 4 PRO+ with the built-in screen.

We can only fly if DJI want us to fly ...

Samza Posted at 2017-7-2 10:35
I cannot fly my drone as I have to first sign in! That's ridiculous! And that doesn't work as I get a network unavailable error. No problem with my internet connection. Are the DJI servers down or what?? It's a perfect weather now and tomorrow raining so I am really frustrated. I've tried to reboot, factory reset etc. and no luck. I've got the Phantom 4 PRO+ with the built-in screen.

We can only fly if DJI want us to fly ...

Same problem here.App = DJI-Go before P4 3.1.7
Android Samsung Galaxy S5neo

Nope, but I have sent DJI customer support an email earlier, but don't expect to hear from them until Monday!

fans48d81f5e Posted at 2017-7-2 09:24
Hai, same here... similar problem today . phone & samsung tab ....
I tried @samsung tab....just restart the tablet. and is working
,,,@ phone i tried reinstall the dji go app without restating the phone. and is working again too....

Thanks for the tip, but I have the pro and have tried re-setting the RC controller, which I believe resets the app and still have the "No Network available " you seem to have got lucky !  

Greg Heath Posted at 2017-7-2 11:19
Thanks for the tip, but I have the pro and have tried re-setting the RC controller, which I believe resets the app and still have the "No Network available " you seem to have got lucky !

Same problem for me....and I just got my new CrystalSky 5.5 and I can't fly further than 50m.....network unavailable. Please check your internet connection.

OK DJI, how about you check your servers and change the software so that we can actually use what we purchased when we want to....or maybe I'll start charging you for my lost time!!

I was working fine except I had no maps.  This has been an issue for me for a while now so I decided to attempt to fix the issue and have wound up unable to logon.  I knew this logon thing would be an issue sooner or later.  $1500 pile of bricks right now.

I can't understand why a world class product doesn't have world class support.  Someone should be available 24x7x365.  

Not to mention my staus, I'm clearly online.

fans18691da1 Posted at 2017-7-2 10:57
We can only fly if DJI want us to fly ...

Thanks for this really good sentence.

Well, it's not the service as I can logon just fine with the Mavic.  Seems limited to the P4P+ maybe?  Anyone have the issue with the P4P standard?

The Roach Posted at 2017-7-2 12:04
Well, it's not the service as I can logon just fine with the Mavic.  Seems limited to the P4P+ maybe?  Anyone have the issue with the P4P standard?

Problem is also on the P3 series.
Looks like a Server problem on the DJI site. (again)

If you have the P4P+ (built in screen) you have to swipe down from the top of the screen and it will open a window that will allow you to reconnect with your network.

The Roach Posted at 2017-7-2 11:54
I can't understand why a world class product doesn't have world class support.  Someone should be available 24x7x365.  

Not to mention my staus, I'm clearly online.

Yep I noticed that, they seem to have a problem knowing when we are on line, the show you off line after about 5 minutes !

Well I have posted the problem on Youtube, see if that helps!  

I'm logged in to my own internet connection just fine.  Must be at DJ I's end.  But damn, it is frustrating. I planned a day of flying shooting photos for our real estate business.  Lost time for darn sure.  What I don't get, if it was out of log in range to any network, why the login screen instead of the main start up screen on my p4p+?  Heck, I fly alot of places remotely where no internet is available....  Sorry for bitching, and I know we're all feeling the pain.  New drone for me so not familiar with DJI service or support.  Did have problems last week where I had no camera view after doing the firmware upgrade. After two hours on support chat, their solution was to send it to them (2 to 3 weeks turnaround).  Next morning I dug back into the screens and found that a system update was not done.  Did it, and presto - I was fine again.  Says a lot about my first experience with their tech group.  Hope it was just a bad start.

This is the same problem under another thread     :- http://forum.dji.com/thread-102845-1-1.html

racer888 Posted at 2017-7-2 12:12
If you have the P4P+ (built in screen) you have to swipe down from the top of the screen and it will open a window that will allow you to reconnect with your network.

That's the problem.  The android is connected to the network but the App doesn't know it.   I can see the Android device and it's IP on my network.  

Same problems here

I just have a similar problem and have no solution yet.  For my particular case, the RC DISPLAY has internally the WIFI switch off.  I can not login until the RC DISPLAY WIFI switch is turned on.   I have to login first in order to turn the WIFI switch on.  It is the "chicken and the egg" question.  I sent an EMAIL to DJI for help.

Solved my RC DISPLAY WIFI connection problem.  Now, then next real problem if for DJI to bring their servers up.   We can not log in until that happens.

Sent an email to DJI.    Let' see.

Support queue is open.  Currently #30 in line.  Moving slowly.

I just jumped in as well.  Let's update this thread on what is found out.   T-Minus 2 hours to fireworks and I can't fly.... DOH!

I'm 56 in queue... this can't be good.

down to 18 so far