Hallo,

I got my Spark and conected it to the dji GO app und the remote controll. So far so good...

But when I wantet to start it it saied that there is an ESC error.
Also when I turn it on all rotors except of one move a little bit and the LED on this arm is also not working.

So my guess is that this rotos is broken. Is there any solution to it or do I need to send it in for repair?

Open a support ticket.  ESC= Electronic Speed Contoller.  Therer's an ESC for each motor.

Sorry but how do I open a support ticket?

Tviscomi Posted at 2017-7-3 06:24
Open a support ticket.  ESC= Electronic Speed Contoller.  Therer's an ESC for each motor.

Sorry but how do I open a support ticket? I contacted support via mail but didn't get an answer jet...

Please send in your drone to our facility to evaluate and repair. We also have online chat, please obtain service during working hours via the link below: http://www.dji.com/support  Our support will guide you to raise a ticket, please post us the case number once it is created.