mhoppes
lvl.3
Flight distance : 141302 ft
United States
Offline
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So I thought maybe I was just experiencing really poort e-mail support. I thought I'd call the phone support line today about a question. I assumed it would be a native English speaking person. No, it sounded like I ended up in India (which I don't really care), but the person I was speaking with had no idea what I was asking (if it was possible to make the aircraft and controller save the control frequency settings (2GHz/5GHz) between reboots - mine seems to keep wanting to default to 2GHz).
He asked me "I'm really sorry, can you explain again". Had no concept of the aircraft or settings in it.
Is all of this a language barrier or just a really really horribly run company? The hardware is great... Heaven Forbid you end up needing some kind of support on something though, you're on your own.
From being told the issue is your Internet connection (when it wasn't) to not having any idea what you are asking.
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