We cant seem to get them to respond by email and their phone service always has legnthy delays.....our claim is still waiting cas-739449-w5f0t4

I'm sorry for your experience. I've checked your case, our support has replied your email.  We’re aware of your case and have escalated to appropriate team to resend the shipping label. Appreciate your patience and apologize for all the inconvenience that has been caused, we will help to get it sorted soon.