So I asked DJI on FaceBook for a fix to their new app turning my Inspire 2 into crap and this is the responce I got back...

"I use the iPad mini 4, a iPhone 6S+, a Nvidia Shield K1 and a Crystal Sky 7.85".  I do not have issues with any of them.  However, I do take precautions.  I keep them out of direct sunlight.  After each flight I put them in an insulated bag with gel cooling pads.  This has worked for me."

So that now means I have to cool my iPads between each flight [battery change] in order to get what I had last month before the app/firmware upgrade in video feedback from my Inspire 2... I have 9 pair of batteries, how the hell can this be a professional product..


Seriously this is just ludicrous....


FIX IT

So since DJI are out to lunch how many professional drone pilots of the Inspire 2 out there put their iPads in a cooling pouch after each flight while on the job ?

ronin rs211 Posted at 2017-7-4 07:42
So since DJI are out to lunch how many professional drone pilots of the Inspire 2 out there put their iPads in a cooling pouch after each flight while on the job ?

Everybody that has been in this game for a while knows, that the devises needs to be kept cool especially when getting warm outside. It seems however the there is a problem with the parameters in current Go 4 app and have been confirmed by DJI. Patience, it will get fixed.

Cougar1 Posted at 2017-7-4 08:08
Everybody that has been in this game for a while knows, that the devises needs to be kept cool especially when getting warm outside. It seems however the there is a problem with the parameters in current Go 4 app and have been confirmed by DJI. Patience, it will get fixed.

I hope so because it's no fun driving an hour to a location and being able to fly for only 10 min before the sucker craps out all because I did an update...

ronin rs211 Posted at 2017-7-4 08:38
I hope so because it's no fun driving an hour to a location and being able to fly for only 10 min before the sucker craps out all because I did an update...

Why don't you just delete the app and reinstall previous version?

Cougar1 Posted at 2017-7-4 08:47
Why don't you just delete the app and reinstall previous version?

Great idea, now please tell me where I can find the Inspire 2 app from February ....

ronin rs211 Posted at 2017-7-4 10:25
Great idea, now please tell me where I can find the Inspire 2 app from February ....

Part of your workflow should be to have a backup of the IPA file.

If you don't, there is always a way, google is your friend. Search for "download old ipa files"

Cougar1 Posted at 2017-7-4 10:39
Part of your workflow should be to have a backup of the IPA file.

If you don't, there is always a way, google is your friend. Search for "download old ipa files"

Doesn't exist as far as I can tell and there are nothing but complaints for the DJI updated app in the reviews, so I know I'm not alone....

Hey DJI fix this or buy my Inspire 2 back.

ronin rs211 Posted at 2017-7-4 10:50
Doesn't exist as far as I can tell and there are nothing but complaints for the DJI updated app in the reviews, so I know I'm not alone....

Hey DJI fix this or buy my Inspire 2 back.

All IPA files (like the Go4 app) that you have downloaded to your devise on your account, do exists and can be retrieved. It does take a bit of effort, but better then just complaining about the problem.

Maybe in future it's best to wait until you update any firmware until your sure it works. Especially if you use your drone commercially. I have stated in my Operations Manual that no update will be undertaken until there is proof that it's reliable.

I avoided the speed reduction after the second update and am currently on the third. My Inspire and iPad stays well away from the internet because at the moment it works how it should and luckily I have no reason to change that.

Once POI is implemented I'll update as I miss the feature but until then I'm more than happy. Of course if there a safety issue I'll update.

It may be a bit like sitting on the fence while others take a jump but I need to make money off my investment so updating straight away is a risk that I have to avoid.

Hope you get your problems sorted out. I'm sure that DJI are working on the issue and will fix it ASAP. Hopefully they'll give us POI too

R

Cougar1 Posted at 2017-7-4 11:37
All IPA files (like the Go4 app) that you have downloaded to your devise on your account, do exists and can be retrieved. It does take a bit of effort, but better then just complaining about the problem.

I'm no computer geek, I just want to use my drone to take video and pictures.
So if you wanna help tell me how to do it.

ronin rs211 Posted at 2017-7-4 21:24
I'm no computer geek, I just want to use my drone to take video and pictures.
So if you wanna help tell me how to do it.

Cougar was trying to help and this is the way to roll back to a previous version. Watch the video and look in the comments to get the links you need to complete the task

Rich

Thanks guys I will try this and keep my fingers crossed...

I have found with my Phantom 4 Pro that as the temperature in the Phantom not the Mini 4 the video goes green. It gets worse as the battery voltage drops in the Phantom. I think it is a hardware issue within the Phantom. I have checked the temperature with a FLIR IR unit and it is around 125 F. This happens while doing a lot of hovering.  If I keep the Phantom moving along at a speed of at least 12 MPH there seems to be enough cooling to prevent the overheating. I feel that it is a component issue where the components are at a lower specification. The iPad will overheat, although I have never had that happen to mine.  There is a cooling unit that Pilots use and  you can get the info at x-naught.com.
An edit here. There is a temperature sensor in the iPad and the iPhone that will shut the unit down when the temparature limits are exceeded. But, it will give you notice before doing so.

Rodger8 Posted at 2017-7-5 11:55
I have found with my Phantom 4 Pro that as the temperature in the Phantom not the Mini 4 the video goes green. It gets worse as the battery voltage drops in the Phantom. I think it is a hardware issue within the Phantom. I have checked the temperature with a FLIR IR unit and it is around 125 F. This happens while doing a lot of hovering.  If I keep the Phantom moving along at a speed of at least 12 MPH there seems to be enough cooling to prevent the overheating. I feel that it is a component issue where the components are at a lower specification. The iPad will overheat, although I have never had that happen to mine.  There is a cooling unit that Pilots use and  you can get the info at x-naught.com.
An edit here. There is a temperature sensor in the iPad and the iPhone that will shut the unit down when the temparature limits are exceeded. But, it will give you notice before doing so.

I bought that fan unit and it did nothing to help the video image quality/latency...

Now to return it.. Oh yeah this an Inspire 2 not a Phantom

ronin rs211 Posted at 2017-7-5 12:24
I bought that fan unit and it did nothing to help the video image quality/latency...

Now to return it.. Oh yeah this an Inspire 2 not a Phantom

That tells you that it is not the iPad as I thought. They are telling you that it is and it isn't. I feel that it is a hardware issue. I realize it is an I 2 but they both use the Go Program and I would imagine that they use the same components in the video link in the Phantom and Inspire. Why use different components. Same Freq and video transmission.

Rodger8 Posted at 2017-7-7 05:06
That tells you that it is not the iPad as I thought. They are telling you that it is and it isn't. I feel that it is a hardware issue. I realize it is an I 2 but they both use the Go Program and I would imagine that they use the same components in the video link in the Phantom and Inspire. Why use different components. Same Freq and video transmission.

It's a DJI software issue, the new app is just crap..

ronin rs211 Posted at 2017-7-7 06:26
It's a DJI software issue, the new app is just crap..

I have temperature issues with the old app.

On my last job I had this problem big time. On a summer day with 90 degrees my iPad mini 2 became unusable. It went so hot that it shut down itself.

I hope the crystal sky won't have those problems maybe they put some fans in. The case at least seems big enough to hold some heatsink and fans.

I now have all the previous DJI apps and will test them myself to see which one is best... But today it was 110*f and my old ass isn't out in the sun..

Ok I installed the old app from February and tested the Inspire 2 in 78*f ambient temp.

I took off and was then limited to my height and range thanks to DJI screwing with the software... bummer and after 10 min. the video transmission began to begin its latency issue and feedback...
The iPad never got hot, so it's not the iPad it has to be the latest firmware causing the issues...

There is no iPad heat related issue, it's the damn DJI software.... FIX IT

Personally, I saw this coming. DJI is so focused on limiting their liability by limiting our freedoms to be the ones to CHOOSE where and when to fly, that they cold care less about what anyone things ... UNLESS ... it hurts their sales globally in a big way. Since few younger people understand what happens with unrestricted power, and people's willingness to simply "roll over" to be "in the game," there is no hope in sight.

I stopped upgrading at Go4 v4.0.1. I KNEW that we were all in trouble, although my concern was the forced NFZ FW crap and I was not anticipating other anomalies. It is truly disappointing to see so many rolling over on this. If DJI does not roll these NFZ restrictions back I will be looking for another manufacturer. I have already purchased 3 Phantoms, 3 Inspires, 3 Osmo stabilizers and a Ronin-M, and I am seriously thinking of finding an alternative. They have the best gear out there, however, so it would be a case of seriously biting the bullet.

Someone will TRY to fill the hole in Customer Confidence and overall control being lost to DJI's new policies. We'll see if some other company rises to the occasion, but I fear DJI's influence on the other Chinese parts manufacturers might mean backroom deals to keep DJI on top, no matter what! Chinese businessmen are ruthless.

However, this is a CHINESE company, subject to Chinese (Communist) controls. The Chinese form of socialism is not so different from where America is today. You cannot tell these people to FIXIT? Because of their 80% market share, they'll just tell you to"go fly a kite," instead of a UAS.

Good luck to all of us!

All I want is the drone I bought not the useless drone DJI have turned it into...

So far, using iPad Air 2, I haven't had this issue with I2. Went through two sets of batteries last evening hovering at 400' for sunset without any video drops, processing errors, etc. Temps here in Indiana were about 85F. Not trying to rub salt in wounds, just observing the bug seems to be somewhat case/model specific and wanted to contribute my experience. (I'd been reading this thread with dread yesterday, and wanted to stress test with Air2).

Flew alongside a friend using old Phantom3 with old iPad mini, and he didn't have issues either.

Am I right there are two issues being reported here? The tertiary issue is that some people's apps are not "registering" properly and ending up range-limited. With latest firmware, I'm not seeing any range restrictions other than the ones I have set in software; at least I'm flying all the way to 400 feet without issue and can amble out pretty far. I have no idea if this might be related to folks' apps not being updated, or getting fubared and needing to be reinstalled, or who knows what. But if people are experiencing chronic ceiling and range limiting, that sounds like some kind of edge case bug biting DJI and their customers' in the buttocks.

Meanwhile, what ronin, Roger, and others are experiencing is much more frustrating and potentially dangerous broken behavior, likely due to some other unanticipated bug in the birds. Crossing my fingers for everyone that they identify and correct as soon as possible, and encourage everyone here to be as constructive as they can be, under the circumstances, to reach that outcome.

With respect to skyeyeguy's comments about no fly zones - as someone who's taking the Part107 process seriously, I personally don't have a problem with collecting telemetry and restricting airspace. The goal is to make hobbiest class flying as well integrated with the airspace as possible, so that everyone can operate freely and safely. If we ever hope to fly beyond line of sight, in any context, or have altitude restrictions relaxed in any way, my view is that DJI is behaving responsibly, and smartly, by getting ahead of the curve and demonstrating how these systems can be implemented. As someone operating a fairly expensive and potentially very dangerous flying object, I expect my fellow hobbyists to understand and respect airspace restrictions, and if they can't or won't then I certainly support the manufacturer enforcing reasonable restraints. Anticipating some response here - I share people's privacy and security concerns, but in this instance, find the safety trade off worth it.

As it stands, the DJI application allows operation within the perimeter of Class D airspace with just a warning, and a process to unlock restricted airspace beyond that. What more should we want? Should we just trust that everyone understands the pattern and will demonstrate good airmanship around their local Class B airports? No thanks. Meanwhile, if recording flight telemetry makes it possible to differentiate between pilot and equipment failures so that DJI can offer replacement warranty service and cheaper insurance products, I'm all for that as well. Or should we just restrict flying drones to people who have passed a Part107 exam? That would be lame.

For those hobbyists who object to these restraints, then by all means go out and build a bird with a Pixhawk - it's a lot of fun, and totally open source.

ErichG Posted at 2017-7-10 07:47
So far, using iPad Air 2, I haven't had this issue with I2. Went through two sets of batteries last evening hovering at 400' for sunset without any video drops, processing errors, etc. Temps here in Indiana were about 85F. Not trying to rub salt in wounds, just observing the bug seems to be somewhat case/model specific and wanted to contribute my experience. (I'd been reading this thread with dread yesterday, and wanted to stress test with Air2).

Flew alongside a friend using old Phantom3 with old iPad mini, and he didn't have issues either.

Are you on the latest firmware and Go 4 app ?
Can you share your I2 X5s settings so that I can once again test this sucker ?
I hope it's me and not the Inspire 2.

I couldn't care less about flight restriction zones since I will never fly in an area that could lead to disaster.

ronin rs211 Posted at 2017-7-10 08:03
Are you on the latest firmware and Go 4 app ?
Can you share your I2 X5s settings so that I can once again test this sucker ?
I hope it's me and not the Inspire 2.

I'm on 4.1.3 iOS app, and it was happy with the firmware in the bird last night. I'll double check all that within the hour for you. I've been running 720p; will get other settings over to you when I get connected.

ErichG Posted at 2017-7-10 12:27
I'm on 4.1.3 iOS app, and it was happy with the firmware in the bird last night. I'll double check all that within the hour for you. I've been running 720p; will get other settings over to you when I get connected.

We would be as far to new upgrades as we could, but we are having an issue with the HDMI out (check my "hdmi out issue" post) and the promise of an improvement forced as to try the new FW. Problems with "CPU fully loaded" and app shooting down midair since then...