The Problem - After following the "Multi-user Mode" steps for the DJI Goggles by connecting the Goggles to my Mavic first and then linking the remote controller to the Goggles, the "Max flight altitude" becomes 0 and cannot be changed, thus limiting how high the aircraft can go.
The root cause - I found this to be a firmware issue with the remote controller, thus needing DJI engineering team to fix it in the firmware.

Testing done:
I followed the "Multi-user Mode" steps for the DJI Goggles by connecting the Goggles to my Mavic first and then linking the remote controller to the Goggles. If the remote controller has firmware version v01.03.0700 or v01.03.0600, then there's no problem at all. If the remote controller has firmware version v01.03.0800 or v01.03.0900, then this problem occurs. During testing, all other things (Mavic, Goggles, DJI go 4 app) have the latest version.

I have also tested upgrading a remote controller firmware from v01.03.0600 to v01.03.0900. The result is from no problem to problem which confirms that this is a firmware issue.

The problem is that you found that "Max flight altitude" becomes 0 and you can not change it right?
Just to verify, have you powered on your drone, RC, connected them to DJI GO 4 app and Goggles? Max flight altitude can be changed at the condition of all parts have connected.

DJI Thor Posted at 2017-7-4 01:50
The problem is that you found that "Max flight altitude" becomes 0 and you can not change it right?
Just to verify, have you powered on your drone, RC, connected them to DJI GO 4 app and Goggles? Max flight altitude can be changed at the condition of all parts have connected.

Right. All things are connected per the steps in the DJI goggles user manual for "Multi-user mode".

The testing was done in a DJI dealership where we tested several remote controllers with different firmwares. Everything else remain the same. That's why we concluded that it's the firmware on the remote controller that's causing the problem.

DJI Thor Posted at 2017-7-4 01:50
The problem is that you found that "Max flight altitude" becomes 0 and you can not change it right?
Just to verify, have you powered on your drone, RC, connected them to DJI GO 4 app and Goggles? Max flight altitude can be changed at the condition of all parts have connected.

Is there any suggestions or update from the engineering team? Thanks.

fans14525190 Posted at 2017-7-9 19:16
Is there any suggestions or update from the engineering team? Thanks.

We sincerely apologize for the late reply. We are still waiting for the response from our engineer, I will come back to you very soon, thank your for your patience.

I have got feedback from R&D engineer, we are aware of this problem and will get it sorted in the next firmware, really sorry for the inconvenience caused.

DJI Mindy Posted at 2017-7-20 04:53
I have got feedback from R&D engineer, we are aware of this problem and will get it sorted in the next firmware, really sorry for the inconvenience caused.

Thank you Mindy!

fans14525190 Posted at 2017-7-21 19:58
Thank you Mindy!

You are welcome, thanks for your understanding and patience.

DJI Mindy Posted at 2017-7-22 20:44
You are welcome, thanks for your understanding and patience.

Hi Mindy,

Do you have any update on this? When can we expect the fix to be released?

Thanks!

fans14525190 Posted at 2017-8-4 20:07
Hi Mindy,

Do you have any update on this? When can we expect the fix to be released?

I'm sorry that we don't have rough date either, please pay attention to our website about future release.