PaTaRnAk Posted at 2017-8-13 13:00
Well, it looks like I am the first one here that had that "falling from the sky" issue coupled with the “lost in water, cannot recover” problem that got a 100% warranty replacement. I just got an email from DJI saying that they will replace it. I still cannot believe it! There is now hope for all those who did not recover their drone!

Good news!  Hopefully some of the others have the same outcome.

PaTaRnAk Posted at 2017-8-13 13:00
Well, it looks like I am the first one here that had that "falling from the sky" issue coupled with the “lost in water, cannot recover” problem that got a 100% warranty replacement. I just got an email from DJI saying that they will replace it. I still cannot believe it! There is now hope for all those who did not recover their drone!

Really good news.. Now I have hope to recover my spark that fell from sky.

PaTaRnAk Posted at 2017-8-13 13:00
Well, it looks like I am the first one here that had that "falling from the sky" issue coupled with the “lost in water, cannot recover” problem that got a 100% warranty replacement. I just got an email from DJI saying that they will replace it. I still cannot believe it! There is now hope for all those who did not recover their drone!

That's great, nut everyone should be cautious,  your logs may have revealed something not present in the logs of others.

Charles Adams Posted at 2017-8-13 15:44
That's great, nut everyone should be cautious,  your logs may have revealed something not present in the logs of others.

Yes but the flight log of the incident ends suddenly without any abnormality... However, I saw some "GPS Position NoMatch" in several logs that same day, even if I always had more than 15 satellites locked. I did bring that to DJI's tech support attention.. Maybe it played a role.

tjalex Posted at 2017-8-10 06:35
Hi Natalia, I read many of your forum and under you all problems are solve clear cut. This is my problem. My spark fell like a dead body and the technician after checking the log and the data agreed its the spark error not human. its like power shut off. it was only at about 33 meters and 16 meter distance.
after sendibg the data and the logs..DJI instead replacing a new one. They ask the shop to send it for repair. This is bad idea since the drone was in the fountain..deep fountain for 3 days. only then i managed to fish it out by the help of the fountain cleaner who came to clean after 3 days. that fountain are prohibited to swim even. Now. after checking, it look the whole hardware was so badly damaged by the cold water in santiago, Chile,
Can you please help me.. advice me..what you think. DJI still going to repair or replace. I am worried if thier trying to repair to cut cost. Bad idea. It is under waranty . Thanks.

I am really sorry to hear about your experience, according to your description, the drone was not able to be repaired since it's water damaged.
Would you please provide me your case number so I can check the status and try my best to help you out?

Deggers Posted at 2017-8-11 14:24
Mavic fall

Have you seen this video - I'll stick with my mavic i think

I saw a You Tube video once of a Spark user saying that you should not "hold" the drone but just let sit on your palm when launching, otherwise it may not take off properly or not have enough power to rise up. I also noticed that the Spark had its lights blinking, thus it did not really switch off and dropped without power (unlike the other reports).

DJI Diana Posted at 2017-8-11 00:56
Sorry to read on it, I understand how you feel, feel free to contact us if you got a case number from DJI, we are willing to help.

Hi Diana
Thank you for your consideration and your very supportive kind!
Yeah, this shop has disappointed me totally, it's but last Friday they sent me information-for-data-analysis excel sheet to fill out and who knows when the spark will arrive at europe service center... but you know what I bought the Mavic Pro in the meantime and will get it by tomorrow.. btw I didn't bought it at that shop for sure :-)
kind regards
Sasa

PaTaRnAk Posted at 2017-8-13 16:04
Yes but the flight log of the incident ends suddenly without any abnormality... However, I saw some "GPS Position NoMatch" in several logs that same day, even if I always had more than 15 satellites locked. I did bring that to DJI's tech support attention.. Maybe it played a role.

GPS no match is an over sensitive warning with so far no explanation from anyone including dji as to what it is and what the warnings mean. i regularly get these warnings more often when using sport mode but no effect on the AC.

BTW well done on getting your warranty, i would like to know why you received it over others in similar situations, but I'm fairly sure it was because dji could tell that it was genuine malfunction, As long as I've been around here dji have always awarded warranty if malfunction could be proved and would think this was the case with your loss.
regardless of what some might think if it can be proved through your log that you or anyone else had a malfunction dji have always been fair.

PaTaRnAk Posted at 2017-8-13 13:00
Well, it looks like I am the first one here that had that "falling from the sky" issue coupled with the “lost in water, cannot recover” problem that got a 100% warranty replacement. I just got an email from DJI saying that they will replace it. I still cannot believe it! There is now hope for all those who did not recover their drone!

Wow thats some really good news for a change. I'm hoping to get similar news today.

DMY Posted at 2017-8-13 23:10
I saw a You Tube video once of a Spark user saying that you should not "hold" the drone but just let sit on your palm when launching, otherwise it may not take off properly or not have enough power to rise up. I also noticed that the Spark had its lights blinking, thus it did not really switch off and dropped without power (unlike the other reports).

here ya go then clever clogs lol -- another one haha

Got my Spark back today.  Even though the notes say they just replaced the gimble, its a whole new spark, all the part numbers, serial, wifi hare different.  Not that I am complaining, it flys great.  However I think this proves that there is an error in some of the drones.

got a call and email today, mine is covered under warranty.

SasaGazikalovic Posted at 2017-8-14 03:23
Hi Diana
Thank you for your consideration and your very supportive kind!
Yeah, this shop has disappointed me totally, it's but last Friday they sent me information-for-data-analysis excel sheet to fill out and who knows when the spark will arrive at europe service center... but you know what I bought the Mavic Pro in the meantime and will get it by tomorrow.. btw I didn't bought it at that shop for sure :-)

You are welcome, please reply them with the info requested, I hope it can be sorted out shortly. If there is anything we can do for you, please feel free to let us know, and hope you can enjoy the new Mavic, happy flying!

kabekid Posted at 2017-8-14 15:50
got a call and email today, mine is covered under warranty.

Did you lose your drone in water?

Same issue and result for me, btw. Hovering 70ft above a soccer field, 12+ satellites, 75%+ battery, no wind, not touching the sticks and it turns off. Bounces off the turf twice. When I went to recover it the battery was off. It had sustained some decent damage to shell, one arm, one motor and the camera started whining. Submitted it to DJI for repair and described the situation.

Covered under warranty. Total turn around less than 2 weeks with little hassle.

Hope everyone else has similar luck submitting theirs for repair. Just wish I knew what causes this. I won't fly the Spark too far until the root cause is figured out/fixed...

Tviscomi Posted at 2017-8-13 13:07
Good news!  Hopefully some of the others have the same outcome.

That's good news indeed. I have a case open with DJI for exactly the same issue

HoracioChavez Posted at 2017-8-11 07:29
you had a video when Spark was falling? I don´t

I have only during the fly and all of sudden the video footage stopped. Its like all of sudden the computer hangs.  since the battery or the power shut off automatically. so do the footage. so i dont have when its falling but only the hang footage. no point of that.

DJI Natalia Posted at 2017-8-13 18:15
I am really sorry to hear about your experience, according to your description, the drone was not able to be repaired since it's water damaged.
Would you please provide me your case number so I can check the status and try my best to help you out?

wooooow. Thanks a lot Natalia. You are great but DJI asked to send the drone. I will ask the shop today the number and if they have sent or not. Thanks alot.

HoracioChavez Posted at 2017-8-11 07:29
you had a video when Spark was falling? I don´t

I think i will edit and publish the video and the spark rescue story in youtube. so you all can watch and laugh.

DJI Natalia Posted at 2017-8-13 18:15
I am really sorry to hear about your experience, according to your description, the drone was not able to be repaired since it's water damaged.
Would you please provide me your case number so I can check the status and try my best to help you out?

I think in few days time i will publish the video and the story in youtube. i will attach the link and after watching you will understand what happen and how we get back the spark. very nice story as i video during the person retriving the spark from the fountain. hummmm. than you will see what happened.

DJI Natalia Posted at 2017-8-13 18:15
I am really sorry to hear about your experience, according to your description, the drone was not able to be repaired since it's water damaged.
Would you please provide me your case number so I can check the status and try my best to help you out?

DJI Natalia Posted at 2017-8-13 18:15
I am really sorry to hear about your experience, according to your description, the drone was not able to be repaired since it's water damaged.
Would you please provide me your case number so I can check the status and try my best to help you out?

Dear Natalia, I already published my spark story falling into the fountain. Hope if you have time you will watch. Thanks. soon i will send the case number. thanks alot

HoracioChavez Posted at 2017-8-11 07:29
you had a video when Spark was falling? I don´t

HoracioChavez Posted at 2017-8-11 07:29
you had a video when Spark was falling? I don´t

I just published. hope you will watch.

if DJI dont take serious on all this spark issue. it maybe lawsuit settlement going soon.

DJI Diana Posted at 2017-8-14 23:14
You are welcome, please reply them with the info requested, I hope it can be sorted out shortly. If there is anything we can do for you, please feel free to let us know, and hope you can enjoy the new Mavic, happy flying!

Hi Diana,
Yesterday I activated my Mavic Pro and due experience with the crash of Spark I decided from the beginning that I will purchase a DJI refresh. Unfortunately DJI does not offer the possibility to buy a DJI refrersh in Switzerland , I am pretty disappointed .. what is the reason that I can buy a DJI mavic Pro for 1300 Euro but can't buy a DJi refresh package here in Switerland?

tjalex Posted at 2017-8-11 04:27
Dronestore in Chile but they are the best and helping so fast and so perfectly my case.  But Its the DJI that making the delays.

Yo también compré en dronestore. Eso quiere decir que te están respondiendo?. Dices que lo van a reparar, luego de caer al agua eso tiene reparación?. Únete al grupo de facebok dii spark chile si puedes. Saludos.

fansf2304bca Posted at 2017-8-17 06:55
Yo también compré en dronestore. Eso quiere decir que te están respondiendo?. Dices que lo van a reparar, luego de caer al agua eso tiene reparación?. Únete al grupo de facebok dii spark chile si puedes. Saludos.

Drone Store responde tan bien. Están luchando por mí. Son gente estupenda. Es el DJI que pide demasiado. Ahora tenemos que enviar el zumbido a China. Actualizaré lo que pasó pronto.

DJI Natalia Posted at 2017-8-13 18:15
I am really sorry to hear about your experience, according to your description, the drone was not able to be repaired since it's water damaged.
Would you please provide me your case number so I can check the status and try my best to help you out?

Dear Natalia, This is my case number. CAS-826707-Y5N3C4.  From santiago, Chile. DJI asking to send the drone for repair. I think DJI better inform the Dronestore.cl in Chile to replace me. Its still under warranty and it was in the cold fountain for 3 days. I am sure the drone cant be repairable. I have mavic pro and phantom 3 advance. I trust DJI but I hope you will really help me. I hope DJI will tell dronestore to replace me the drone instead of sending the damaged drone and i will take months from now. Thanks you very much.

schmots1 Posted at 2017-8-14 15:35
Got my Spark back today.  Even though the notes say they just replaced the gimble, its a whole new spark, all the part numbers, serial, wifi hare different.  Not that I am complaining, it flys great.  However I think this proves that there is an error in some of the drones.

I am so happy for you. Mine fell into a cold fountain. Power shut off. after 3 days i managed to retrieve. DJI asking the drone for repair. I cant pay for the shipping. Its DJI since its not human error. But anyway i hope dji will replace not repair. i m happy for you.

schmots1 Posted at 2017-8-14 15:35
Got my Spark back today.  Even though the notes say they just replaced the gimble, its a whole new spark, all the part numbers, serial, wifi hare different.  Not that I am complaining, it flys great.  However I think this proves that there is an error in some of the drones.

How long the whole process took. i mean from the day you sent till you receive at your door. Thanks

okstuv Posted at 2017-8-15 20:47
Same issue and result for me, btw. Hovering 70ft above a soccer field, 12+ satellites, 75%+ battery, no wind, not touching the sticks and it turns off. Bounces off the turf twice. When I went to recover it the battery was off. It had sustained some decent damage to shell, one arm, one motor and the camera started whining. Submitted it to DJI for repair and described the situation.

Covered under warranty. Total turn around less than 2 weeks with little hassle.

Me too. after my spark fell like a dead body..power shut off. even my mavic pro i m having doubts. too afraid to fly far. Bad luck may hit again. i was shocked about spark. I have uploaded my clip in youtube. it was my sad day. hummm. DJI asking the drone to be sent. who will have to cover the shipping. come on. DJI should. not us. since there are more than 20 cases spark dead in mid air. humm. thanks

GSA_Spark Posted at 2017-8-16 12:18
That's good news indeed. I have a case open with DJI for exactly the same issue

Spark has many issue. hummmmm

alan1206 Posted at 2017-8-16 17:31
if DJI dont take serious on all this spark issue. it maybe lawsuit settlement going soon.

I am sure. imagine spark fell on someone car, head and he fell on the road shockingly.. the car passing and hit him and that guy died. who should take the blame. it can happen in a park or anywhere.
flying object cannot shut off its power automatically. that is crazy.

Tviscomi Posted at 2017-8-13 13:07
Good news!  Hopefully some of the others have the same outcome.

What..lost in water and still can be replaced. DJI asking me to send the drone to China for repair. If i were to know..they will replaced even without the drone. HUH!! i rather tell DJI mine is still under water.  I have to fish my drone after 3 days in cold fountain. worried that dji will ask the drone. hummm. now i have to pay the shipping fee. The dronestore have to pay. i am happy for you.
hummmm

SasaGazikalovic Posted at 2017-8-16 23:03
Hi Diana,
Yesterday I activated my Mavic Pro and due experience with the crash of Spark I decided from the beginning that I will purchase a DJI refresh. Unfortunately DJI does not offer the possibility to buy a DJI refrersh in Switzerland , I am pretty disappointed .. what is the reason that I can buy a DJI mavic Pro for 1300 Euro but can't buy a DJi refresh package here in Switerland?

i have mavic pro and phantom 3 advance. after my spark incident. i dare not to play like those days. very scary. i hope DJI will solve this problems soon. as soon many issue with drones and the government going to ban drones all in one day.

rickysuperdog Posted at 2017-7-11 20:06
DJI refuse to look at the issue, finally claim me the repair cost after they said that the data record was stopped suddenly, thats why no further crash data log can be found. (of course no crash log, it was power off itself before dropped on the ground)

Furthermore, the repair cost was more expensive than the refresh price even after discount. Why I had to pay and deduct 1 count of the refresh for the issue of the Spark itself ?

Very surprised for your case. Another guy said. he lost his spark in ocean after power shut off. DJI replaced him a new spark. Even when he dont have the drone. wooow. My spark lost power and fell into a fountain. it was there for 3 days. hummm. DJI aked us to send to china. DJI is funny. they dont treat us fairly with one rule. different people with without rules. But i hope if you spark dropped as a dead body that mean..you are not alone. read all this forum and you will see. many have issues with spark like you and me. many are fortunate that dji treat them nice. Hope you will be too.

CosminSS Posted at 2017-7-6 07:52
@blackforce
Is a disaster...i was really excited yesterday when he arrived....
And today....

spark is a bad idea since spark been created DJI only losing their good name. there are many issue with spark. I think since its cheap.. the technology too is cheap.

BriRi Posted at 2017-7-13 09:03
Same thing happened to me and DJI will not warranty it.

Flying in GPS mode, actually just hovering, at 220ft away and about 15ft above a lake. Using RC and iPhone 6 with Go4 app. Took off at 100% battery. At 76% battery it shut off and dropped into the lake. I was watching it and I was stunned to say the least. I'm an experienced drone pilot with hundreds of flights with DJI AC and Go app. I've never had this happen before.

There are many cases like you and DJI did replaced one even without the drone. I hope you will keep on reading this forum and you will see. there are many people like you and got some good deal from DJI. cant believe they said that to you. Mine dropped in a fountain. but after 3 days i managed to get back but DJI asked the drone to be sent to China. hummmm. very funny.

robli67 Posted at 2017-8-4 11:21
Hello all,
I have just ordered my Spark, before I found this thread. I can not cancel it as it has been shipped. I was wondering how many cases there are with this same issue? How many people have had something done to help with their issue?
I had been watching YouTube for a number of days learning what I could about the Spark and did not see or hear anything like this from the people posting.

oh my god. spark has many issues. i hope you will not.