Bradders
lvl.4
Flight distance : 862283 ft
United Kingdom
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DJI Mindy Posted at 2017-7-5 02:29
I'm sorry for the experience with our product. Have you tried to select the 5.8G channel with less interference in APP? And what mobile device are you using?
If this issue occurs in every environment and even the channel has been switched to 5.8G, please help us to export the black box for further analysis.
To export the data, please download the Assistant 2 from DJI official Spark website, install it then connect your Spark to PC, run Assistant 2, click on "Black box" on the left side, you could save it to local, here is the picture for your reference:
HI DJI Mindy, I send you a PM regarding my sudden drop in Spark Range, you said you would send me a test firmware to improve range ?
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