I opened a thread here: https://forum.dji.com/thread-115489-1-1.html
None of my questions have been answered by support they just said it didn't have enough battery and its pilots mistake.

https://imgur.com/a/1be72

Point where the drone flew and stayed before landing into water. From the point of when drone started to fly back to RTH I didn't have any connection or control. No GPS only video showed but then at this point got lost aswell.

DroneFlying Posted at 2017-10-2 02:20
Please upload the flight log (TXT file) from your mobile device to PhantomHelp and provide a link to it here so we can see for ourselves what happened.

Went to the forum you pointed out couldn't find where to upload and where the Mavic category or flight records category is.

In flight log after 4mins of flying the connection error appears and then I had no control.

"2017-10-01 01:09:53:839 E: init
2017-10-01 01:09:53:844 E: enter fpv, isRemote=true
2017-10-01 01:09:54:048 E: enter get is set success, dataFlycDetection.getIsSetUUID()=false
2017-10-01 01:09:54:052 E: start write uuid is token=d647117e648e4c76998a7c5a8ac2c4f555751384, isRemote=true
2017-10-01 01:09:54:267 E: write uuid success
2017-10-01 01:09:59:391 E: enter fpv, isRemote=true
2017-10-01 01:09:59:504 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 01:15:21:815 E: init
2017-10-01 01:15:21:821 E: enter fpv, isRemote=true
2017-10-01 01:15:22:043 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 01:15:29:096 E: enter fpv, isRemote=true
2017-10-01 01:15:29:303 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 01:16:40:848 E: init
2017-10-01 01:16:40:857 E: enter fpv, isRemote=true
2017-10-01 01:16:40:969 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 01:16:47:099 E: enter fpv, isRemote=true
2017-10-01 01:16:47:328 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 01:20:34:337 E: init
2017-10-01 01:20:34:347 E: enter fpv, isRemote=true
2017-10-01 01:20:34:431 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 01:20:42:854 E: enter fpv, isRemote=true
2017-10-01 01:20:42:955 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 01:23:02:651 E: init
2017-10-01 01:23:02:658 E: enter fpv, isRemote=true
2017-10-01 01:23:02:931 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 01:23:09:290 E: enter fpv, isRemote=true
2017-10-01 01:23:09:332 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 04:33:11:048 E: init
2017-10-01 04:33:11:057 E: enter fpv, isRemote=true
2017-10-01 04:33:11:304 E: enter get is set success, dataFlycDetection.getIsSetUUID()=false
2017-10-01 04:33:11:314 E: start write uuid is token=d647117e648e4c76998a7c5a8ac2c4f555751384, isRemote=true
2017-10-01 04:33:11:470 E: write uuid success
2017-10-01 04:33:20:616 E: init
2017-10-01 04:33:20:626 E: enter fpv, isRemote=true
2017-10-01 04:33:22:848 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 04:33:27:804 E: enter fpv, isRemote=true
2017-10-01 04:33:28:035 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 04:38:50:247 E: unInit
2017-10-01 04:40:04:517 E: unInit
2017-10-01 04:40:05:365 E: unInit
2017-10-01 04:40:10:480 E: enter fpv, isRemote=false
2017-10-01 04:40:29:634 E: unInit
2017-10-01 04:40:30:639 E: unInit
2017-10-01 04:40:31:331 E: unInit
2017-10-01 04:40:32:320 E: unInit
2017-10-01 04:40:33:343 E: unInit
2017-10-01 04:40:34:370 E: unInit
2017-10-01 04:42:38:188 E: init
2017-10-01 04:42:38:193 E: enter fpv, isRemote=true
2017-10-01 04:42:38:325 E: enter get is set success, dataFlycDetection.getIsSetUUID()=false
2017-10-01 04:42:38:333 E: start write uuid is token=d647117e648e4c76998a7c5a8ac2c4f555751384, isRemote=true
2017-10-01 04:42:38:528 E: write uuid success
2017-10-01 04:47:20:277 E: unInit
2017-10-01 04:47:21:010 E: unInit
2017-10-01 04:47:22:991 E: init
2017-10-01 04:47:22:995 E: enter fpv, isRemote=true
2017-10-01 04:47:23:206 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 04:47:25:236 E: unInit
2017-10-01 04:47:25:702 E: unInit
2017-10-01 04:47:27:425 E: init
2017-10-01 04:47:27:430 E: enter fpv, isRemote=true
2017-10-01 04:47:27:645 E: enter get is set success, dataFlycDetection.getIsSetUUID()=true
2017-10-01 04:49:10:502 E: unInit
2017-10-01 04:49:11:442 E: unInit
2017-10-01 04:49:12:651 E: init
2017-10-01 04:49:12:658 E: enter fpv, isRemote=true
2017-10-01 04:49:14:043 E: unInit
2017-10-01 04:49:18:900 E: enter get is set failure, ccode=NOCONNECT
2017-10-01 05:25:52:964 E: init
2017-10-01 05:25:52:977 E: enter fpv, isRemote=true
2017-10-01 05:25:54:263 E: enter get is set success, dataFlycDetection.getIsSetUUID()=false
2017-10-01 05:25:54:269 E: start write uuid is token=d647117e648e4c76998a7c5a8ac2c4f555751384, isRemote=true
2017-10-01 05:25:54:452 E: write uuid success
2017-10-01 05:33:20:293 E: unInit
2017-10-01 05:33:40:255 E: init
2017-10-01 05:33:40:275 E: enter fpv, isRemote=true


There are two flight logs 4mins later when it landed itself into water but they only say:

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oceanhills Posted at 2017-10-5 08:26
Went to the forum you pointed out couldn't find where to upload and where the Mavic category or flight records category is.

In flight log after 4mins of flying the connection error appears and then I had no control.

I replied to you in the other thread you started.

oceanhills Posted at 2017-10-5 08:03
That's why it started to auto-return to home. But when it did this a firmware error flashed before. Drone then flew back and even past RTH point. Connection was lost. I tried to move sticks but it didn't react. So it kept staying around 250m away from me over water and then landed itself into the same.

Support answered me that it didn't have enough battery to RTH even if it's clearyl visible that it even flew past RTH point. There it hovered with around 19% of battery. They also claim it didn't have enough battery. It was right in front of me and not far. 19% is still a lot.

Sorry for the loss. this is why I cannot stress enough, the first thing I do when I buy a DJI drone (even before 1st flight ) is to call my State Farm agent and insure it under "Personal Property Article" here in Florida $75 a year. I have a P3P, Mavic & P4P all insured thru State Farm, doesn't matter what caused the loss > File a claim > wait 3 days > Check in the mailbox or ( ACH Deposit to you checking account ) run to Best Buy > buy a new one, flying again within a week.

I have only had to make 1 claim on my 1st P3A when I flew it into a brick wall while learning to fly in Atti, but that was how fast they responded ( Then upgraded tp P3P )

QuadKid Posted at 2017-10-5 09:50
Sorry for the loss. this is why I cannot stress enough, the first thing I do when I buy a DJI drone (even before 1st flight ) is to call my State Farm agent and insure it under "Personal Property Article" here in Florida $75 a year. I have a P3P, Mavic & P4P all insured thru State Farm, doesn't matter what caused the loss > File a claim > wait 3 days > Check in the mailbox or ( ACH Deposit to you checking account ) run to Best Buy > buy a new one, flying again within a week.

I have only had to make 1 claim on my 1st P3A when I flew it into a brick wall while learning to fly in Atti, but that was how fast they responded ( Then upgraded tp P3P )

Hi there,
I did hear that you can insure drones through regular insurance company but did your insurance go up after the claim? Do you have a separate insurance just for your drone?

First thing I did was call my State Farm insurance agent.

crafchyk Posted at 2018-3-26 09:48
Hi there,
I did hear that you can insure drones through regular insurance company but did your insurance go up after the claim? Do you have a separate insurance just for your drone?

Yes State Farm "Personal Articles" policy covers my drones (3), and no my insurance hasn't gone up as of yet. I have heard that SF might be discontinuing drone coverage as the existing policies expire. You would have to call them to see if they are still writing it. I know it is not available in California. My current policy doesn't expire until August of this year, will have to see what happens then as far as a premium increase.

QuadKid Posted at 2018-3-26 10:39
Yes State Farm "ersonal Articles" policy covers my drones (3), and no my insurance hasn't gone up as of yet. I have heard that SF might be discontinuing drone coverage as the existing policies expire. You would have to call them to see if they are still writing it. I know it is not available in California. My current policy doesn't expire until August of this year, will have to see what happens then as far as a premium increase.

Thanks for the info.
I will be contacting Farmers to renew my motorcycle policy Ill ask if they cover drones which I doubt.
My Mavic PRO went MIA only 150' from me at 160' altitude.