Lolo9
lvl.1
Flight distance : 37126 ft
France
Offline
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Hello,
Here is what I've been experiencing for the last 3-4 weeks about my DJI Mavic Pro. Just wanted to share it with all the DJI community, and also the newbuyers who might be interested into buying DJI's products. They might think twice.
I was overjoyed when I bought my Mavic Pro and I knew, anything could happen, because it's a flying object. Wasn't expecting such a terrible experience from DJI though.
I was flying my Mavic Pro along a river (clear weather, altitude 3-4m high from the ground - higher when above the water - 540m away from where I was). After 3mn flying, 80% battery, all of a sudden, I loose all contact with the aircraft : no more video, no more signal, nothing. So I kept my RC on all afternoon long, hoping for my drone to be found with it. I went where I got the signal lost, all around, even in the river for 4 hours, searching for it quickly, unsuccessfully. Return home, and Find my drone were used to try to find it, desperately.
When I got home, decided to contact the DJI Care team. I was hoping for them to help me, as I bought the DJI Care Refresh program, maybe something could have been done. That's when the nightmare begins : sending e-mails to several team members, again and again, being asked several times for the same information, different people from different e-mail addresses answering to me... very blurry, taking a lot of time...
Once I've eventually sent the data I've been sending several times to the right person (at last !) and after waiting for more than 3 weeks, I get a 3 sentenses reply, saying it's my fault-pilot error-, that from the video there's has been a crash, nothing can be done -not included in DJI Care Refresh-, period. The video recording shows a signal cut. But, no crash. No drowning in the river. Just black screen all of a sudden. And it's my fault apparently. Clearly, not a sincere answer, since no proof of a crash is been given, and the signal loss is obvious.
So then what's the DJI Care Refresh program for ?
Gave a phonecall to the UK support hotline : same poor experience. That lady, even though it's not her fault, keeps on saying : send an e-mail, send an e-mail... I'm not in power to help you, the person is not available right now, send an e-mail... Didn't mean to be rude to her, she's not responsible for all this. But very, very disappointing. Then I asked for a refund of the DJI Care Refresh program, because it's useless (except for DJI, of course, who takes the money ;-). She said send an e-mail...
Now all I can think of, is how it got lost, and I watch over and over again, the video that shows no obstacles but the signal cut, and no shock, no drowning in the river, nothing...
If anyone reads this, please, can you give me an advice on how to, for example, get a DJI discount for, even a second hand, Mavic Pro, or any other advice that could help me get over it, or find a solution. Also, did anyone face the same signal cut ? Isn't it disappointing for such an expensive hardware... And last but not least, if moderators/administrators read this, any help would do.
Thanks for reading
LC
Here is the video
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