DJI Natalia
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The SD card is the one coming together with Spark, right?
What mobile device you use for the drone? Please help confirm the system version of your phone and DJI go app version.
Would you please export the data to us for further analysis? one is with SD card insert, another one is without the SD card, thank you in advance!
Here is the instruction for your reference:
Please download the Assistant 2 from DJI official Spark website page, install it.
Connect the drone to your PC, run Assistant 2, then click "black box", you can get the file.
Then click "Upload Data--Confirm", choose the log which showing the accident, and export it.
Please upload both files to Dropbox and post the link here, we'll help you check it soon.
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