My Osmo mobile failed on our last shoot and I sent it in 6/20. It was acknowledged received and approved for shipment in 6/21.  I called two days in a row and the agents tell me the same thing - it's approved and waiting fulfillment.  

I have yet to receive any email stating it's shipped and the case status tool doesn't show it as shipped.  

I'm leaving for my next shoot overseas on Tuesday - I need this thing NOW.   I NEED SOMEONE TO GET BACK TO ME ASAP WITH AN OVERNIGHT TRACKIKG NUMBER

CASE:   CAS-716092-C2K1R1

I am so sorry for the delay in the whole process, I’ve informed this case to the management, we will be following up with you as soon as possible, will have someone contact you soon, thanks for your understanding.