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Aircraft totally unstable and aggressive after recent firmware up...
98528 1960 2017-7-8
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milnefish
lvl.1
Flight distance : 35049 ft

United Kingdom
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DJI Natalia Posted at 2017-7-19 18:33
Hi All,
Sincerely sorry for the inconvenience caused, we care much about your feedback and are working to locate where the issue persists recently.
For the shaking situation you reported, would you please leave your dji accounts (e-mail address) here? I will forward your accounts to engineers to provide you the beta firmware.

Natalia
I still do not have the new beta FW - My email is milne401@msn.com
2017-7-21
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fans0e00ebfc
lvl.2
Flight distance : 477851 ft
Spain
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"IF AIN'T BROKE, DON'T FIX IT"! The last firmware we had was just perfect: perfect flight, perfect video shooting, etc. This new FIRMWARE is just a piece of CRAP. I'm not playing around with my 1200 € bird to see it wobble around or fall onto a tree, really. There's no way I'm flying it with that Firmware and neither I see myself downloading a "SUPPOSINGLY GOOD" BETA firmware to make my aircraft a DJI Guinea pig. LET US DOWNGRADE!!!!! Then fix the thing. Do your own BETA testing and leave the poor users alone. 2 weeks from now and I'll consider other more "professional" approaches (products). I said. ( FEEL BETTER NOW )
2017-7-21
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Alxy
lvl.2
Flight distance : 84350 ft
Switzerland
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Crazyant Posted at 2017-7-17 01:54
This is rediculous. We still have no updates and no option to rollback.

I have damages of USD 15K so far for non fullfilled contracts and I am in discussions with a lawyer about this against DJI. Not to forget is that before the upgrade there was a message saying you can always rollback to the previous firmware which is not the case. False claims.

If you loose 15K, why didn't you get another drone - DJI with stable firmware or a competitive product?
2017-7-21
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usarfireman
Second Officer
Flight distance : 79957 ft
United Kingdom
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DJI Natalia Posted at 2017-7-21 04:17
We have done that for you, may I know you got the beta or not?
Please make sure you have great internet connection, restart the aircraft and Assistant 2 then check again.

No beta firmware since I got home this afternoon did a factory reset updated again but nothing, am I surprised NO!
2017-7-21
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fans9660f229
lvl.2
Croatia
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Hi Natalia I still haven't received my beta update. Please send me as soon as possible.
auvida@online.no
2017-7-21
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Mediaworx
lvl.2
Flight distance : 44521 ft
Russia
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fans0e00ebfc Posted at 2017-7-21 09:25
"IF AIN'T BROKE, DON'T FIX IT"! The last firmware we had was just perfect: perfect flight, perfect video shooting, etc. This new FIRMWARE is just a piece of CRAP. I'm not playing around with my 1200 € bird to see it wobble around or fall onto a tree, really. There's no way I'm flying it with that Firmware and neither I see myself downloading a "SUPPOSINGLY GOOD" BETA firmware to make my aircraft a DJI Guinea pig. LET US DOWNGRADE!!!!! Then fix the thing. Do your own BETA testing and leave the poor users alone. 2 weeks from now and I'll consider other more "professional" approaches (products). I said. ( FEEL BETTER NOW )

Bravo! I agree with your every word! DJI should provide the ability to return an old firmware!
2017-7-21
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Crazyant
lvl.4
Flight distance : 852392 ft
Cyprus
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I dont have the beta yet. antanast@anadixis.com
2017-7-21
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Cian McLiam
lvl.3
Flight distance : 366496 ft
Ireland
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No Beta firmware here either.
2017-7-21
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wangrincreation
First Officer
Flight distance : 984436 ft
Canada
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DJI Natalia Posted at 2017-7-21 04:36
Hi All,
I have forwarded all the accounts you posted here to engineers, will push the firmware to your account.
Please make sure you have the great internet connection, and dji account is logged in, then you will see the beta in the list via Assistant 2.

It's been more than 24 hours now and still no beta firmware listed in Assistant 2. The internet connection ain't an issue,  the question is, they really push it?
2017-7-21
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Mabou2
First Officer
Flight distance : 811257 ft
  • >>>
United States
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Interesting observation about my P4 after the firmware update.  There is a similarity in the way the bird "bucks" once in a while, and the way it constantly"bucks" when in Draw mode.  Sounds are similar and the action is similar, as if one or more of the motors are unable to stay synchronized all the time, like they are momentarily losing power.
2017-7-21
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AlexDw
lvl.1
Flight distance : 609514 ft

Russia
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Hello Natalia , I updated my Phantom 4 firmware v02.00.0106 after that, he began twitching in flight and by reducing the height, I can work on it , I'm losing their customers. Put the previous firmware so you can go back to last firmware version, my P4 was flying very well.
2017-7-21
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AlexDw
lvl.1
Flight distance : 609514 ft

Russia
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Здравствуйте Наталья, я обновил свой Phantom 4 на прошивку v02.00.0106 после этого он стал дергаться в полете и при снижении с высоты, я не могу на нем работать, я теряю своих клиентов. Выложите предыдущую прошивку, чтобы можно было вернуться назад. На предыдущей версии прошивки мой Phantom 4 летал очень хорошо.
2017-7-21
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TOMZILLA
lvl.1
Flight distance : 1385 ft
United States
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My gimbal is/was bouncing all over the place. I took off my push on style Polar Pro filter and the gimbal dance went away, but the Phantom still flies like crap. I never had any issues with the gimbal and filters until after this firmware. I'm wondering if they adjusted gimbal power/tuning as part of there messed up firmware package. How could DJI release such firmware with out being fully tested?


2017-7-21
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Alxy
lvl.2
Flight distance : 84350 ft
Switzerland
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wangrincreation Posted at 2017-7-21 11:03
It's been more than 24 hours now and still no beta firmware listed in Assistant 2. The internet connection ain't an issue,  the question is, they really push it?

Since you cannot downgrade the firmware may be you will not be able to upgrade either? {:4_177:}
2017-7-21
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Slipstrm111
lvl.2
Flight distance : 5256 ft
United States
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More of the same, hurry up a wait. I gotta wonder if anyone on this forum really works for dji. None of them have a clue whats going on.
2017-7-21
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wangrincreation
First Officer
Flight distance : 984436 ft
Canada
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Alxy Posted at 2017-7-21 12:38
Since you cannot downgrade the firmware may be you will not be able to upgrade either? {:4_177:}

Only refresh option
2017-7-21
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fanse5c0301e
lvl.2
Flight distance : 20010 ft
Canada
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@natalia I'm interested to also get the beta firmware.
my account is
joel@mj-media.ca
Thanks
2017-7-21
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Qba73
lvl.2
Flight distance : 198599 ft
United States
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Natalia can you please add me to beta list, having same erratic issues with jerky flight (over sensitive)

Qba73@ymail.com
2017-7-21
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usarfireman
Second Officer
Flight distance : 79957 ft
United Kingdom
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Well another day and still no firmware update or response from DJI support, "were here to help"
2017-7-22
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SomeoneElsesDro
Second Officer
Flight distance : 419669 ft
United Kingdom
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I'm guessing we won't here anything until Monday now. DJI doesn't seem to do weekends.
2017-7-22
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Pareja IV
Second Officer
Flight distance : 1084961 ft
Spain
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The best way I've found to show the stability issues is flying forwards while descending. I let you a video footage, I'm flying in P mode with the gimbal in front position, it was scary looking at the P4 and see the way it was flying:
2017-7-22
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Kolbasatka
lvl.1
Flight distance : 293734 ft
Russia
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As long as the DJI team is fooling people with fix bugs in the firmware, in the network has a way to downgrade to the previous/any firmware))
2017-7-22
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rclzzz
lvl.2
Canada
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Originally while updating via dji go my update hung at 99% and was completely screwed up, no video trans and all sensors were pooping themselves.  reflashed via dji assistant but didn't help because the controller wasn't updating and the controller and drone wouldn't connect properly. finally was able to update the controller via the unusable dji go app after 2 hours. everything seemed to be ok after updating the controller. Traveled to a high budget shoot the next day (5k production budget) drone was more unstable than me trying to fly a helicopter drunk and blindfolded for the first time. The vision sensors would crash then  after turning them off and back on would work then crash again a minute later. So features such as activetrack would not function. Every second of footage I filmed using the p4 today is absolutely disgusting and unusable. I've always been able to rely on DJI in the past but you guys really screwed me this time. I won't be surprised if I never hear from this client again which is really embarrassing when it is out of my control. DJI we've been through this before, your hardware is garbage if your software doesn't work. Fix it.
2017-7-22
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Cian McLiam
lvl.3
Flight distance : 366496 ft
Ireland
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Within two weeks we've gone from a massive thread with people begging to get off the beta to a massive thread of people trying to get on the beta. Nice work!
2017-7-22
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wangrincreation
First Officer
Flight distance : 984436 ft
Canada
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Cian McLiam Posted at 2017-7-22 01:36
Within two weeks we've gone from a massive thread with people begging to get off the beta to a massive thread of people trying to get on the beta. Nice work!

And I am pretty sure, next time nobody will rush to apply new upgrade from DJI. Lesson learned! And Yes NICE WORK DJI!
2017-7-22
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dazza.uk
lvl.2
Flight distance : 743110 ft
United Kingdom
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After reading this entire thread from start to finish, what strikes me the most is:

DJI not admitting there is a problem here which to me is quite obvious

DJI not making an official statement, either to say there is a problem, or at least they are looking into a problem.

DJI not hurrying to resolve or identify any issues

Whilst DJI Natalia is trying to be helpful - 99% her posts seem very scripted and samey and again no official word

The problem seems to be worldwide, and you can see the same problems and concerns are inherent on other forums such as phantom pilots

Im afraid as usual DJI after support are terrible, to be honest i think the previous firmware should have been left as it was.... I usually update because as with everything technology wise your always told its wise to run the latest software / firmware, but this time i have not upgraded and will not be until there is a 100% known problem and fix...

Again im really shocked at DJI's lack of haste to look into and fix this quite obvious problem...


Daz
2017-7-22
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Cessna172
Second Officer
United States
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It is not necessary to blame DJI for user error.

If you've updated your Phantom and now experience issues Please update your Phantom to resolve any issues.
This may or may not involve waiting for the next FW release.

If you have not updated your Phantom, please continue to fly with no issues.
2017-7-22
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Pareja IV
Second Officer
Flight distance : 1084961 ft
Spain
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Just another DJI groupie blaming users about a very evident P4 faulty firmware update.
2017-7-22
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wangrincreation
First Officer
Flight distance : 984436 ft
Canada
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Yes another DJI groupie...and it's necessary to blame DJI. Almost 2 weeks our P4 are grounded.
2017-7-22
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fanscc0be988
New
United States
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mine does the same thing only flies 10 ft away and will go no further
2017-7-22
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fanscc0be988
New
United States
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Moto1981 Posted at 2017-7-8 14:01
Bad  ,  my phantomn 4 flayig like yours

so is m8ine
2017-7-22
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Crazyant
lvl.4
Flight distance : 852392 ft
Cyprus
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I mention it again guys. Try to do an IMU calibration when the drone is cold. Put it under AC or something.
2017-7-22
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user7ad040d4d0
lvl.2

Philippines
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I already tried the cold IMU and still have the same problem.
2017-7-22
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user7ad040d4d0
lvl.2

Philippines
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Flew my p4 this morning and it wobbles while descending and moving forward as previously shown on the video on this page.
2017-7-22
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Slipstrm111
lvl.2
Flight distance : 5256 ft
United States
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Whoa, Cessna, that was pretty dang funny. Just like the dji script.
2017-7-22
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Pakawan
lvl.4
Flight distance : 7264 ft
Thailand
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Slipstrm111 Posted at 2017-7-22 07:04
Whoa, Cessna, that was pretty dang funny. Just like the dji script.

HaHa

I don't understand why he think many people not try do this?
2017-7-22
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Enilson Arneiro
lvl.3
Flight distance : 546604 ft
Brazil
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Cian McLiam Posted at 2017-7-22 01:36
Within two weeks we've gone from a massive thread with people begging to get off the beta to a massive thread of people trying to get on the beta. Nice work!

kkkk....correct....
2017-7-22
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Big Hoss
lvl.1
United States
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What is most puzzling to me is why DJI simply doesn't come right out and say we know we have an issue and we apologize for the inconvenience, we are going to make the previous FW available while we sort this out.  It would be so easy and faith would be restored/maintained.  None of this makes sense to me.  The reason the don't have to is this, is there any viable alternative to DJI out there?

For 2 weeks they know that they have an issue with FW, yet when you turn on GO 4, it tells you to update your FW.  What is wrong with this picture!??
2017-7-22
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xpatarrao
lvl.1
Spain
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please..let us downgrande the before firmware
2017-7-22
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F.KOK
Captain
Flight distance : 13451995 ft
Namibia
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Instability, wobble, shaking of Phantom 4 after latest firmware update 106. It was flying normal before the update, just sometimes horizon tilt and sometimes video issues.   
Every trouble- shooting that are being talked about and that can be done that I know of has been done several times, but the Drone stays unstable. I use the Drone for farming purposes and inspections, but it is impossible after the latest update. Really hope that solutions could be found. Still wait for the beta firmware.
2017-7-22
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