Something to think about. I really enjoyed my phantom 3 standard until I had some range issues that got to the point of sending it in. My drone was only 4 months old and in great condition with very low hours on it. ( maybe 6 battery changes ). They deemed it was a manufactured defect and replaced it with a "refurbished" unit. This drone I received back was covered in dust and some type of an oily grease that just smeared. I cleaned it off thinking what happened to my drone, when I realized it wasn't the one I sent in. After a few hours ( no exaggeration ) on the phone, today I finally got to the escalations department where I was told that its in their policy and I essentially need to deal with it. I am pretty mad that I just paid $500 for a brand new drone that had a defect and am now given a well used, previously broken, dirty drone that nobody can tell me what broke and what they replaced, let alone how many hours are on it. I feel taken for $500. I didn't pay that much to end up with a beat up broken ( now fixed ) drone that who knows happened to it or how it was treated. I do not feel safe flying this drone. I would understand totally if my drone was older when I sent it in, but it was brand new. I feel this is still unresolved and do not feel good about this companies practice or their backing of their own products in general. Just doesn't sit right.

Something to think about. I really enjoyed my phantom 3 standard until I had some range issues that got to the point of sending it in. My drone was only 4 months old and in great condition with very low hours on it. ( maybe 6 battery changes ). They deemed it was a manufactured defect and replaced it with a "refurbished" unit. This drone I received back was covered in dust and some type of an oily grease that just smeared. I cleaned it off thinking what happened to my drone, when I realized it wasn't the one I sent in. After a few hours ( no exaggeration ) on the phone, today I finally got to the escalations department where I was told that its in their policy and I essentially need to deal with it. I am pretty mad that I just paid $500 for a brand new drone that had a defect and am now given a well used, previously broken, dirty drone that nobody can tell me what broke and what they replaced, let alone how many hours are on it. I feel taken for $500. I didn't pay that much to end up with a beat up broken ( now fixed ) drone that who knows happened to it or how it was treated. I do not feel safe flying this drone. I would understand totally if my drone was older when I sent it in, but it was brand new. I feel this is still unresolved and do not feel good about this companies practice or their backing of their own products in general. Just doesn't sit right.