DroneFlying
Captain
Flight distance : 10774613 ft
United States
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Eagorg Posted at 2017-7-25 09:59
I purchased my Mavic at the beginning of July and flew it 37 times without issues at all. I have been flying RC for over 15 years and know how to fly these things. I flew it in an open park on the 38th time when i had the problem stated above in the thread but mine was slightly different. I was at 118ft and coming back to my location when all of a sudden the drone fell from the sky without warning or notifications of failures. It was just flying and the props decided to just stop as I watched it fall from the sky straight down onto cement drive way. It busted into many pieces and was completely destroyed. I called DJI and they asked me to send it in to have it looked at. They have had it now for about two weeks, which is longer than I have owned it and they advised that there was a catastrophic power failure on the aircraft. Below is their account of what happened:
Power Failure FLY18 1. Unit was in P-GPS mode and was responsive to RC input;. 2. At t=496s, relative height=36m, log cut off in mid air with no stick input or obstacle around. 3. no sign or battery voltage drop. Conclusion: Power failure mid air.
The battery level was perfect and no overheating. All systems checked out just fine without any errors on the screen or in the system. There was absolutely no warning. DJI is fixing the problem and sending me a drone back but I have no idea if the drone will fall from the sky again. This is a serious liability to me and also DJI if the problem happens again. It was not predicable the first time and I have no idea if it will do it again. I did update the app right before flight and wondered if this had any reason for the issue. I asked them for a brand new drone after calling them and speaking to about 6 different people and they advised that they will not do it. I am concerned that it will fail again and this time over people or property and will cause some harm.
I have no idea if the drone will fall from the sky again.
It's not very likely at all. The OP's case is the first one of its kind that I've seen in a while.
I did update the app right before flight and wondered if this had any reason for the issue.
That's also very unlikely, as the app has only very indirect control over the flight.
Question here is, am I crazy for asking for a new unit that that i can have faith in?
It's not unreasonable to want a new drone, but it's very unlikely that you'll get one. For better or worse, that's just how they do business and I'd be surprised if they make an exception in this case.
Advice is welcomed for a frustrated pilot.....
For what it's worth, DJI seems to be very consistent about seeing to it that you do get a fully functional replacement. It probably will be someone else's refurbished drone, but the likelihood that you'll wind up with one that works fine is pretty high. |
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