Hello,


I purchased my drone in China and I want to get DJI care refresh from the HKG DJI website but everytime I put in my serial I get this message....


Aircraft S/N you entered does not exist, please make sure you've entered it correctly.


I'm on the HKG/ENGLISH site and have the correct S/N but am not sure why it will not work?
What can I do since I have around 30 hours to go since I activated it?


Thanks,


FK

I had the same issue only to find out that it was me. The Vendor had already entered the Serial Number when I purchased it and all I needed to do was click on Check Status and the Serial Number was already there. Good luck.

jsantacroce\@hv Posted at 2017-7-12 10:36
I had the same issue only to find out that it was me. The Vendor had already entered the Serial Number when I purchased it and all I needed to do was click on Check Status and the Serial Number was already there. Good luck.

Sorry where is this? I don't really see anything like this when I enter the S/N.

fans9da06fb0 Posted at 2017-7-12 15:29
Sorry where is this? I don't really see anything like this when I enter the S/N.

Please provide me the serial number of your Mavic Pro, I would help to look into it.

Here you are: OAXCE550B30388

DJI Mindy Posted at 2017-7-12 19:13
Please provide me the serial number of your Mavic Pro, I would help to look into it.

Here you are: OAXCE550B30388

fans9da06fb0 Posted at 2017-7-12 20:36
Here you are: OAXCE550B30388

Please try this,  0AXCE550B30388, the first character is number 0.

DJI Diana Posted at 2017-7-12 23:53
Please try this,  0AXCE550B30388, the first character is number 0.

Nope, didn't work. 0AXCE550B30388The worst part is this is taking me 24 hours to get this care package and it's going to be over my 48 hours since I activated the drone.

fans9da06fb0 Posted at 2017-7-13 00:15
Nope, didn't work. 0AXCE550B30388The worst part is this is taking me 24 hours to get this care package and it's going to be over my 48 hours since I activated the drone.

Just tried it in DJI online store,  it works, as you can see the screenshoot below. Could you please try it again, if it is still the same , please post a screenshoot for better assistance.

and my 48 hours is up!

Sorry, your aircraft has been activated for over 48 hours, you are not eligible to purchase DJI Care, please visit https://repair.dji.com/en/djiCare/CustomerUpLoad

fans9da06fb0 Posted at 2017-7-13 04:43
and my 48 hours is up!

Sorry, your aircraft has been activated for over 48 hours, you are not eligible to purchase DJI Care, please visit https://repair.dji.com/en/djiCare/CustomerUpLoad

I'll check it with DJI Care team , will get back to you tomorrow.

fans9da06fb0 Posted at 2017-7-13 04:43
and my 48 hours is up!

Sorry, your aircraft has been activated for over 48 hours, you are not eligible to purchase DJI Care, please visit https://repair.dji.com/en/djiCare/CustomerUpLoad

Hi, just confirmed with DJI Care team, you should be eligible to purchase DJI Care Refresh now, please try to purchase it again.

DJI Diana Posted at 2017-7-13 18:04
Hi, just confirmed with DJI Care team, you should be eligible to purchase DJI Care Refresh now, please try to purchase it again.

Yes, finally all done, thanks for the great support!

fans9da06fb0 Posted at 2017-7-14 03:32
Yes, finally all done, thanks for the great support!

Glad to hear that , hope you can enjoy the drone, happy flying！

DJI Diana Posted at 2017-7-13 18:04
Hi, just confirmed with DJI Care team, you should be eligible to purchase DJI Care Refresh now, please try to purchase it again.

Hi!
I have exactly the same problem with my mavic pro. I can not register my S/N on DJI Care site. My S/N is BABF225BE9E30D16. Would You help my as well? I have less than 24h left to do this. Thank You in advance.

PS

fans35454b73 Posted at 2017-8-3 04:08
Hi!
I have exactly the same problem with my mavic pro. I can not register my S/N on DJI Care site. My S/N is BABF225BE9E30D16. Would You help my as well? I have less than 24h left to do this. Thank You in advance.

Sorry, my S/N is 08QUE7C10102KZ

Same thing happened to me recently, i eventually took a pic of the details found in floor of the battery bay and things went forward, good luck to you...............

fans35454b73 Posted at 2017-8-3 04:10
Sorry, my S/N is 08QUE7C10102KZ

Just checked the SN, did you purchase the DJI Care Refresh successfully? I've got this message.

DJI Diana Posted at 2017-8-3 23:49
Just checked the SN, did you purchase the DJI Care Refresh successfully? I've got this message.[view_image]

Thanks a lot! I did it! ;) It turned out, that I didn't change a location (to Poland - which is my country ; ) After that, things went forward. If You want to activate DJI Care, You have to put the same location, that You are in.
Good luck for all of You!

fans35454b73 Posted at 2017-8-4 06:10
Thanks a lot! I did it! ;) It turned out, that I didn't change a location (to Poland - which is my country ; ) After that, things went forward. If You want to activate DJI Care, You have to put the same location, that You are in.
Good luck for all of You!

Thank you for your update, glad to hear that you've got it resolved, hope you can enjoy the drone.

Hello, I've got similar problem with my Mavic and DJI Care Refresh.  I've tried to activate Dji Care refresh for my Mavic on site: store.dji.com/active-care... but all the time I've the same error:

'Aircraft S/N you entered does not exist, please make sure you've entered it correctly.
Care variant can't be blank'

My Mavic S/N is: 08QDE8M00F2179-R (I've tried without -R too but with no luck)
I've got DJI Care Card with code... but like I wrote: everytime I've got that message about wrong S/N...

Hello, I am having the same problem with my Phantom 3 Se i just bought it on friday late at night and had a competition on Saturday and did not have time to access the drone i had activated it on Friday when i went on sunday to buy the care refresh it said my S/N DOES NOT EXIST!!!! I dont know what to do, here is the S/N= 0JXUE85OC102FA

Hi I’m facing the same issue and I have less than 48 hours left!

My SN number is - OK1DF4J3ADW9DT

Thanks in advance

As stated above,  try changing the O to a zero = 0

fans790132ce Posted at 2018-8-20 09:11
Hi I’m facing the same issue and I have less than 48 hours left!

My SN number is - OK1DF4J3ADW9DT

Solution

Use the serial number printed inside the battery compartment of the drone. For some reason the aircraft SN in the phone app differs and does not work.

Had the issue with Mavic Mini

Hello I keep getting this error message after I enjoy my S/N whole registering my spark for dji care active
This serial number does not exist. Please confirm it is entered correctly. I would just like to get insurance.