fans48d34f9f
 lvl.2
Flight distance : 199554 ft
United States
Offline
|
fans48d34f9f Posted at 2017-10-18 11:26
OMG i followed back were this thread came from - DJI Service Forum. Wow what a depressing place. so many issues. so like i thought i am just talking to myself. only have a few hours and then i can not make any changes. the item will placed on the truck and i can not change anything after that point. then the repeat deliver attempt followed by the item being sent back. i get to then go back and forth with DJI on who is at fault. ultimately calling my bank and start a charge back. fun stuff. i tried again with Fedex. below is the conversation. they will not call them
Chat Started: Wednesday, October 18, 2017, 11:38:36 (-0500)Chat Origin: VA US DOMAgent Stacey D( 0s ) Stacey D: Hello, matt. Thank you for visiting fedex.com. I will be happy to assist you.
more chat with Fedex to try and get some kind of delivery time
Chat Reference Number : 09675740
Inquiry Description : 413505535840
Chat Started: Wednesday, October 18, 2017, 15:58:42 (-0500)Chat Origin: VA US DOMAgent Ace A( 1s ) Ace A: Hello, matt. Thank you for visiting fedex.com. I will be happy to assist you.
( 18s ) Ace A: Hi Matt! How can I be of assistance?
( 39s ) matt: hello i tried all day to contact the sender give they are requiring a signature
( 1m 1s ) Ace A: Okay are we looking at the same tracking number? 41350553xxxx.
( 1m 8s ) matt: they do not take phone calls and are headquarted in china
( 1m 18s ) matt: i do not speak chinees
( 1m 28s ) matt: yes same number
( 1m 29s ) Ace A: Okay can you clarify your concern so I can assist you further Matt?
( 2m 6s ) matt: i cannot have this held at a fedex location for pick up and signature correct?
( 2m 42s ) Ace A: I'm afraid that's correct as the shipper has set up certain restrictions.
( 3m 12s ) Ace A: The package requires Adult Signature Matt. Someone with the age of 21 years old and above needs to be at the address to sign for this.
( 3m 33s ) matt: Ok so like i indicated i have been trying all day to have this removed with no avail
( 3m 59s ) Ace A: I am sorry but we cannot waive this signature type.
( 4m 2s ) matt: my question is i can hire someone to babysit this package for me.
( 4m 11s ) Ace A: Yes you can do that Matt.
( 4m 20s ) matt: can i get a time for them?
( 4m 32s ) matt: a window of when this will be delivered
( 4m 42s ) Ace A: Actually it may have originated in China but the shipper who prepared the label is located in Atlanta, GA.
( 4m 58s ) Ace A: Allow me to check for a delivery window.
( 5m 5s ) Ace A: May I have your delivery address Matt?
( 5m 21s ) matt: yes they are headquatered in China GA is their warehouse
( 5m 34s ) matt: they do not accept phone calls there
( 5m 52s ) Ace A: Right and it is hard to speak with someone specially with a language barrier there.
( 6m 17s ) Ace A: Anyway please provide me the delivery address and I will check on our records here the usual time the couriers go to your area.
( 6m 34s ) matt: yes. the item is ten dollars and i have to hire someone to wait for it
( 6m 54s ) matt: 431 touxxxxxxxxxxxxxxxxx
( 7m 14s ) Ace A: I apologize about this Matt. But our goal is to deliver your package based on the shipper's requirement and instructions. Thanks for providing the address.
( 7m 38s ) Ace A: Historically, FedEx Ground service are delivered for this area anytime between 9:20am and 4:20pm for this area but exact delivery times may vary. This package is scheduled for delivery tomorrow by the end of business day.
( 8m 9s ) Ace A: Your shipper selected FedEx Ground Delivery service. We do not have a specific time when your package will be delivered. FedEx Ground Delivery service delivers packages from 8:00 AM - 5:00 PM.
( 8m 12s ) matt: i know but you should tell them how uterly inconvenient it is not to be able to reroute this to fedex llocation for signature and pick up
( 8m 56s ) matt: it shouldnt even be a option. what is the difference if i drive to you and sign for it or you come to my home and i sign for it??????
( 9m 29s ) Ace A: I am sorry Matt but the shipper has the right to set up certain restrictions with their account.
( 9m 36s ) Ace A: I which we do not have control over it.
( 9m 45s ) Ace A: As our main goal is to deliver the package.
( 10m 8s ) Ace A: The shipper paid for special handling and input an Adult Signature requirement.
( 10m 38s ) matt: i guess my point is not understood - what is the difference if i drive to you and sign for it or you come to my home and i sign for it??????
( 10m 42s ) Ace A: If you have the need to clarify and dispute this special handling required by the shipper, I recommend you settle this with them internally.
( 11m 14s ) Ace A: Your shipper do not allow hold at location request without you contacting them directly.
( 11m 23s ) Ace A: Their warehouse is located in GA.
( 11m 41s ) Ace A: They have provided list of names only and duly authorized to request a hold in your behalf.
( 11m 50s ) matt: i dont speak chine'es. but a 7 hour window is all you can give me?????
( 11m 53s ) Ace A: And we cannot overrule these restrictions Matt.
( 12m 3s ) Ace A: This is a day bound service and not time definite.
( 12m 18s ) Ace A: Due to day-to-day variations in package volume, driver delivery routes, driver pickup routes, and your location on these routes, FedEx is unable to provide or schedule a specific delivery time. We do ensure that packages receive one delivery attempt per day for three consecutive business days.
( 12m 51s ) Ace A: Adjusting the time is not a feature of this service selected by the sender.
( 13m 23s ) Ace A: If you wish to see more accurate time of delivery, in the future we recommend you make some arrangements with your merchant and ask them to ship the package using Overnight service.
( 13m 30s ) Ace A: I am so sorry for the shortcomings Matt. It just so happen that our scope of boundaries is very limited. Hoping for your kind consideration and understanding on this matter. If we can do things for you we'll guarantee you that it will be granted.
( 13m 40s ) Ace A: May I assist you with any other questions about this package or with another shipment today?
( 14m 16s ) matt: all this over a ten dollar package. I have to pay someone to wait for it. i cant get a time frame. i cant drive across town and sign for it myself. again i am siging for it regardless if its at my house or location.
( 14m 33s ) Ace A: I am sorry but I believe this is something you need to settle with your shipper.
( 14m 50s ) matt: both ways the shipper gets his signature and i get my package
( 15m 11s ) Ace A: Not that I am pointing fingers here but I don't see FedEx is at fault here. Everything is in order here and there are no delays with your shipment,.
( 16m 23s ) matt: yes if i spoke chinees i could. who came up with this policy???? must have been the shipper because most buisness ussually go out of their way to not try and completely inconvenience their end user
( 18m 17s ) Ace A: I am sorry I really wish I can do more Matt.
( 18m 24s ) matt: i can understand the signature part. even for a ten dollar item a inconvience yes but i could come to your location and sign for it but no you have a option for senders to opt out and force someone to spend the day waiting for a package
( 18m 29s ) Ace A: I believe I have provided all the information that you need.
( 20m 5s ) matt: yes but not a solution that your list of option to the sender has cause the end user issues. Look this up on line i am amount thousand each year that get so frustrated with the most ridiculous idea ever
( 22m 9s ) Ace A: Please understand that we have limitations on what we can do to help. Your package may have originated in China but they do have a warehouse in GA and they are the direct shipper now not the one in China.
( 22m 26s ) Ace A: The shipper has set up certain restrictions for their account. You may, if you wish, contact the shipper to ask if he/she wishes to overrule the restriction
( 22m 41s ) matt: Bottom line this is not a expensive item its 10 dollars this should not even be a option for the sender to choice. I had no way of knowing this until this morning
( 22m 57s ) Ace A: Just to clarify your package may have originated in China but they do have a warehouse in GA and they are the direct shipper now not the one in China. And your shipper is in GA.
( 23m 20s ) matt: can you call them for me then?
( 23m 23s ) Ace A: I am so sorry Matt but I wish I can do something but I am just a messenger and we are being tied up by these restrictions.
( 23m 33s ) matt: i dont have there number
( 23m 40s ) Ace A: No. I do not have direct contacts with your shipper.
( 23m 51s ) matt: they are your restrictions correct?
( 23m 56s ) Ace A: And you need to contact them not FedEx.
( 24m 6s ) matt: or options to your sender?
( 24m 24s ) matt: i can contact them. i have sent tehm emails all day
( 24m 27s ) Ace A: It's the shipper's pre set up restrictions under their account not FedEx and as I have mentioned earlier we do not have control over it.
( 24m 47s ) matt: can the driver text me a apox time?
( 25m 58s ) matt: it the world of iphone text chat internet instant comunication. gps tracking we are still given a 12 hour window
( 26m 18s ) Ace A: They will arrive between those times that I have provided. As stated above this is a day bound service and not time definite. We do not have specific times of delivery for Ground services. In addition; Our drivers are unable to contact or be contacted by receivers or other parties prior to a delivery attempt. Therefore, we are unable to speed up the delivery of the package, locate the driver on his or her route, or arrange a meeting location with the driver.
( 26m 27s ) Ace A: Please be advised that the drivers have different routes and stops everyday and need to complete the delivery of other shipments without jeopardizing the commitment to other customers; thus, we are currently unable to predict the exact delivery time for your package. Additionally, we do not have direct contact with our drivers so we are unable to request a particular delivery time.
( 28m 32s ) Ace A: Are you still there? It looks like you might have been disconnected or be experiencing technical difficulties. I'm going to disconnect, but you'll receive a transcript of our chat through email. If you have more questions, feel free to connect again.
Chat Reference Number : 09676330
Inquiry Description : i dont need it sped up just a better understanding for the package babysitter
Chat Started: Wednesday, October 18, 2017, 16:27:51 (-0500)Chat Origin: VA US TSSAgent Kristin G( 0s ) Kristin G: Hello, matthew . Thank you for visiting fedex.com. I will be happy to assist you.
( 42s ) matthew : ok teh person before you said i could not arange a scheduled pick you but tehn sent me a link to do so
( 46s ) Kristin G: I will be happy to look into this for you.
( 49s ) Kristin G: What is your Tracking number?
( 55s ) matthew : thank you
( 1m 3s ) matthew : its listed above
( 1m 27s ) Kristin G: I do not see any above conversation that has the tracking number. I do apologize.
( 1m 31s ) Kristin G: Can you confirm it for me?
( 2m 16s ) matthew : so the ten minutes i was chatting with Ace A is gone?
( 2m 37s ) matthew : i can still see it. BTW he is no ACE
( 3m 16s ) Kristin G: I am sorry, nothing transferred over to me to view. I do apologize. I would love to try to help you. I just need the Tracking number to look into this.
( 3m 31s ) matthew :
413505535840
( 4m 3s ) Kristin G: Thank you
( 4m 12s ) matthew : I wish you could but you most likely cannot
( 5m 8s ) Kristin G: The company that has shipped this item to you, does not allow us to make a hold for pickup on this package unless they call in the request.
( 5m 41s ) matthew : yes I unfortunely found that out ealier today
( 6m 14s ) Kristin G: Can you contact the company sending this to you to call in that request?
( 6m 43s ) matthew : unfortunly i have to work for a living and not a big fan of welfare so i cannot sit around all day waiting for a package.
( 6m 53s ) matthew : i did but they are in china
( 7m 0s ) matthew : warehouse in GA
( 7m 6s ) matthew : no phone
( 7m 18s ) matthew : emailed china no respose
( 7m 47s ) matthew : i was given a 12 hour window
( 7m 53s ) Kristin G: I do apologize. After the 3rd attempt on this package, they will hold it at the FedEx Ground office a few days you can go to that office and pickup.
( 7m 58s ) matthew : for delivery
( 8m 41s ) Kristin G: The Ground service is usually an 8 am - 8 pm delivery service. That is the smallest window that is placed on this package at this time.
( 8m 44s ) Kristin G: I do apologize
( 9m 1s ) matthew : is not just a waste of Fedex time??? and mine to. I can sign for it tomorow at your oak park center but you will not let me do that
( 9m 35s ) matthew : yes i have to hire someone to wait for a ten dollar package
( 9m 37s ) Kristin G: I do apologize the company that has shipped this package, has put restrictions on it that does not allow us to put a hold for pickup on it unless they call in and make that request.
( 9m 38s ) Kristin G: I do apologize
( 10m 7s ) matthew : why even give them that option?
( 10m 21s ) matthew : makes no sense
( 10m 59s ) Kristin G: It is an option we offer, but if the company ships a package with us and restricts that option. We have to follow the contract they have given us. I do apologize
( 12m 3s ) matthew : so if i can get covarage for 12 hours it will get sent back. i am not paying some one again and again. and in the end it ends up at oak park for me to sign for it and pickup after 3 times fedex tries and deliveries it
( 12m 21s ) matthew : is that corect??
( 13m 2s ) Kristin G: The driver will make three attempts. Thursday, Friday and then on Monday. Once those three attempts happens and we can not get a signature to release it. It will be taken back to the Ground office
( 13m 24s ) matthew : ok so i can sign for it there?
( 13m 56s ) Kristin G: The company put an Adult Signature. Someone over the age of 21 years old has to sign for it in person when the driver gets there.
( 14m 33s ) Kristin G: You can pickup at the ground office after all the attempts have been made and sign for it at the Ground Office
( 14m 40s ) matthew : yes. i wish i had that problem of being under 21.
( 15m 5s ) matthew : ok so that answer my question after 3 attempts i can THEN pick it up
( 16m 8s ) Kristin G: Yes that is correct
( 16m 22s ) matthew : you ever drive past your house three times then pull the drive way?? you neibhors would think that was the dumest thing kind of like making 3 delivery attempts and NOT letting you pick up the package yourself
( 16m 40s ) matthew : just seeems silly thats all
( 17m 10s ) matthew : and a waste of Fedex and my time
( 18m 0s ) Kristin G: I can see your view on this yes. I do apologize. This is how the company that shipped your item to you wanted us do. I do apologize
( 18m 3s ) matthew : i appreciate your effort you enjoy your day
( 18m 46s ) matthew : thank you you are the first to actually see past the stupidity of this
( 18m 46s ) Kristin G: Thank you for using FedEx.com Chat, matthew. We greatly appreciate your business. I would appreciate it if you could complete the short survey at the end of this chat session. Your feedback is the key to the success of our business and the effectiveness of these sessions. Have a great day!
( 18m 53s ) matthew : i appreciate your effort you enjoy your day
( 18m 54s ) Kristin G: Thank you |
|
New
lvl.1
Administrator
lvl.4
nlinesales@DJI.com]onlinesales@DJI.com[/url]. The problem i have had with this the last two times is you ship from Georgia and it only takes two days. Problem here is onlinesales has previous taken over two days to get back to me. By this time the item has been loaded on a truck and cannot be changed. three times FedEx will try to deliver Monday thru Friday. I will never be home during the week!!!!! i will be at work. I have in the past spent much of my time trying with no help or reply in a timely matter in the past and it has been very frustration to spend thousands with your company and treated so poorly. I should not have to hire someone to sit at my house to wait for a package because a company cannot help a customer out given its inept and lack of stewardship to see that a customer is taken care of.
I am sure its just on small orders but what a relief. No more of this! I do like ordering direct from DJI. I have received knock off props before that were such low quality. would not wan to chance it on a battery.