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delayed shipment for my dji spark purchase
676 15 2017-7-14
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xankoy83
lvl.1

Canada
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did order my DJI Spark on the on the first day of July and got my payment confirmation on July 2, 2017. After a couple of days checking on the status of my order via the DJI application on my phone there were no changes and started to send ticket queries and sent couple of chat messages with your customer service team.

it is already july 14,2017 and still pending to be shipped?
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2017-7-14
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xankoy83
lvl.1

Canada
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i am upset for paying $933 canadian dollar and waiting for forever without update and believed the false advertisement that drone will be shipped days after payment confirmation
2017-7-14
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cwe0002
lvl.2
Flight distance : 84117 ft
United States
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I ended up cancelling my RC that was on order from DJI because they kept moving out the shipping date. Cancel it and buy from Amazon, they're available via Prime: http://amzn.to/2uho88p
2017-7-14
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JoeCec
First Officer
Flight distance : 3491430 ft
  • >>>
United States
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Welcome to the purchase process that is DJI.
2017-7-14
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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We totally understand how you feel, sincerely sorry for the delay in shipment process.
I have reported your concern to sales team, will try our best to expedite the process so you would receive it soon.
We'll send you an e-mail with tracking number once it's shipped out, appreciate your patience and support!
2017-7-14
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xankoy83
lvl.1

Canada
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since i posted this comment and reply from
above still no update from dji customer service, i will countdown and let's see
2017-7-15
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Wednesday
Second Officer
Flight distance : 22359 ft
United States
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I would go as suggested above, I did the same Cancel with DJI and just order on Amazon. Mine came "pretty" quick.
2017-7-15
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xankoy83
lvl.1

Canada
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but... and thanks @DJI Natalia
2017-7-15
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xankoy83
lvl.1

Canada
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thank you for your time & comments guys cwe0002, joecec & wednesday. cheers!
2017-7-15
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moe3754
lvl.1
United States
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I ordered mine from Amazon and only paid $699.00 free shipping and no tax. Mine will be here on the 19th by fedex.
2017-7-15
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xankoy83
lvl.1

Canada
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oh wow that's awesome moe3754
2017-7-15
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WiredGuy
lvl.2
Canada
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I live in Canada and ordered from Amazon.com and got the Spark Fly More in just 6 days. Like the suggestions above, I'd cancel and go through Amazon.
2017-7-15
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xankoy83
lvl.1

Canada
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alright thanks wiredguy
2017-7-16
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animan
lvl.2
Flight distance : 8317 ft
United States
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Sorry to hear about your issue. I ordered my Alpine White Fly more package from DJI on July 13th and received it on the 15th. Shipping only took a day since I live in Northern California and it was shipped from Southern CA.

While ordering, I noticed that some of the colors have longer lead times (7-10 days)... note sure what color you ordered. Hopefully yours is shipped by now.
2017-7-16
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xankoy83
lvl.1

Canada
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hi animan, yeah mate! i ordered the combo for sky blue so not sure that made a difference however since you are in the US delivery will definitely be faster. just that my case has been forever so everybody is advising me to cancel my order. i am really a fan of dji reason why i got frustrated with my first purchase experience. didn't end start and end well i guess. thanks to you all guys
2017-7-16
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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xankoy83 Posted at 2017-7-15 09:04
since i posted this comment and reply from
above still no update from dji customer service, i will countdown and let's see

We're working on your order recently, will try our best to get it shipped within today.
We'll send you an e-mail with the tracking number once it's done.
2017-7-16
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